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Rush Card / fees and ignorance of the company

1 CA, United States Review updated:
Contact information:
Phone: 18002304755

I have a rush card and it got damaged to the point where I can not pull money out of an ATM or swipe it anywhere to get cash put. I have my money in my account that I need to take out for rent. I called customer service and they said you can do a cash advance. So I tried that but they said card was declined. So I called back and told them I have rent to pay and I need my card. Escalated the situation to three different managers and they all told me the same thing we can expedite your card but of course for a fee of 30$ I had no choice but to do that because my rent needs to get payed or I become homeless. I am so extremely frustrated at this situation. I can't believe a company who advertises such good customer service and lesser fees than a bank can be sO senseless and unhelpful. I am going to go to the media with this because I am sure I am not the only one who has had this problem. No one at this company seems to understand that the less fortunate use this as the only alternative to a bank. We expect to be able to have access to OUR money when needed. This company is full of ignorant uneducated individuals who cant even understand you when your talking perfect English. I'm not a scientist nor do I have a phd but I'm smart enough to realize that this is completely unacceptable and I will not let this go unheard. Russel Simmons, I see what your doing and this message will bring you and your fraud of a company down and i will make you and your company pay for what you have done. You think your trying to do a good thing by helping people out who can't get a bank account but all you are doing is getting even richer off of what you already are by feeding off the less fortunate. Believe me when I say this will not be the last you hear of me.

Apr 16, 2013
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  • Ta
      16th of Apr, 2013
    0 Votes

    Why can't you get a bank acct? My 17 yr old has a bank acct.

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