The complaint has been investigated and
resolved to the customer's satisfactionResolved Rush Card — rush card holding individuals money
resolved to the customer's satisfaction
Rush Card received my tax refund on 03/10/2012. The tax refund was from a joint return. Rush Card had me to fax over a copy of both my spouse and I tax forms, ssn cards, untility bills, drivers license and marriage certificate. After submitting this information over 7 different times to them via email (which is non-secure), Rush Card sent our tax refund back to the IRS. Emails they sent stated the Tax refund was going to be released within 30 minutes of receiving the documents never happened. We received a email stating our information was invalid. When questioned, we were told that they are sorry but they do not allow third party deposits UNLESS it was from a spouse. This was crazy because the individual was my spouse and was proven with our marriage certificate and other documents. They also sent emails stating that information we submit is only used to look at then it is shredded. This is a flag as well. Why have customers send all this information to have it shredded later. Another thing, customer service reps are NOT allowed to see your personal information, but when you contact Rush Services, they can tell you what you submitted and look right at it while you are talking to them over the phone. So privacy...YOU MIGHT AS WELL FORGET IT!
Needless to say, we contacted the IRS and let them know what happened. They will send out a paper check within another 4-6 weeks or longer. This was a hassle that was not necessary. Others have been complaining and I just hope people look at the Rush Card as a lesson learned and one to stay away from.
Also, we were told to file a complaint with the FDIC. Rush Card says they will comply because it was the IRS fault that they didn't list both parties name on the direct deposit. FYI: The IRS confirmed both parties are on the direct deposit.
The government need to really take a good look into Rush Card and see all these complaints about what they are doing to people. Also, has anyone ever thought about the fact that our money Rush Card holds within the JP Morgan Bank draws interest...which means...they are making loads of money off the refunds or other direct deposits they decide to hold. Look around the sites and BBB and you will know what most people are complaining about.
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