Mail not redirected / lost
I set up a redirection service from Royal Mail, for 3 weeks now I am not receiving mail at all at the new address, some mail went to the old address, and after 3 phone calls Royal Mail still is unable to rectify this. They now say the need "evidence" of mail being sent to the old address! This means I have to regularly go and bother the present occupiers asking them to save my mail, collect it myself and post the "evidence" envelopes to Royal Mail. By the sound of it, this will take still weeks and weeks, whereas I have paid for a 3 months redirection service, and now I am rushing to notify everyone of my new address, hoping not to forget anyone. Basically i have paid for something that has not been delivered, but Royal Mail has no refund policy on redirection. The only possible contact is the customer service number, but, although not unfriendly, they are extremely cold and unsympathetic, they give you this reference number and that's it. Why should we be completely powerless against an organisation that handles our private and sensitive data? As a regular citizen I feel I have no power to have my rights respected, I am now on my 4th week of no mail and every time I call there is absolutely no progress on the matter. Frankly I am almost beyond frustrated, I am getting quite desperate, and also very worried about identity theft, with my mail and personal data not under control. Is there any organisation that can act for people like me? Please don't ask me to make a complaint at Royal Mail, i did so and it's not going anywhere!
The complaint has been investigated and resolved to the customer’s satisfaction.
not receiving mail
hi, i have been having problems with my post for some months now, 1 day a week i seem to get lots of mail, with cant gain entry written on envelope. i do not live in a flat that needs entrance, i have been charged by bank through not getting bills on time because this problem. could u please look into it, im not happy with the service that is being provided.
I haven't received a birthday card from my mum. She did put money in it .This happened last year with my daughter's card. Where is my card and how can I look into this. Thanks Meryl
lost birthday cards
On 1st October I posted 3 birthday cards to the same person (one from my husband and myself, the others were from our two sons) - none of these birthday cards arrived. The one from us had a cheque inside. The road we live in is isolated on its own and has its own post box which is emptied everyday at 5.30pm - so the only post collected is that of people living down our road. So where are these cards - I can understand one going awol but not all three. What is going on?
2016 my auntie sent me a 21st birthday card that should have had £50 in it, not even the card arrived witch is shameful I'd atleast expect the card to appear seriously and my 21st was something important shame on you
I posted a card to Australia on 20 the march, it had $30 Australian dollars in for my nephew's birthday and it still hasn't arrived. Royal mail not interested. Clearly been stolen.
It's a disgrace
Mothers birthday tomorrow. Posted the card on Monday Oct 26th and she hasn't received it. This is the second card that has gone missing, my brothers birthday card to her last year also didn't arrive. Again as comment above (linked in here from a Google search) posted to Mablethorpe. I think the Royal Mail needs to do something here, this is an absolute disgrace that I can't even post a birthday card! Given the rate at which these cards go missing, I'm sure it wouldn't be too hard for them to track some cards through the system and find out who the culprits are.
Something needs to be done about it...
I too have had a B/day card go missing in June and posted one with £10 in it last week 1st class and that has also gone missing...Is the ROYAL Mail run by THIEVES ! ?
Both posted to Mablethorpe...
I sent a Birthday card on the 10th of August 2015 and thought that it would arrive at my friends house in plenty of time for my friends daughters Birthday on the 16th of August.When I spoke to my friend today, she said that it had not arrived.So where is it? I put the full address and postcode.NOT VERY HAPPY, as this is not the first time this gas happened Sue Paul
Hiya just thought I would let you know that on the 25th of November 2009 I posted 2 PADDED birthday cards to Ireland and both my friends still haven't received them. On Wednesday the 13th of January I posted another 2 birthday cards to the same house at the same post office at the same day, at the exact same time, 1 PADDED and 1 just ordinary! Guess wot? The 1 that was padded still hasn't arrived! I just want to make people aware of this!
We live in Hampshire. My son has been living in Leeds for 4 years now, during the time he has been there 2 cards have arrived from him. One 6 weeks late to me 2 years ago, and his sister's card which he sent on 23rd January for her birthday on 26th arrived yesterday 9th February! All other cards birthday/anniversary etc in either direction have gone missing. I have tried to complain by email and by phone but as other commentators have said. Royal Mail simply aren't interested. With the numbers involved this cannot simply be coincidence. Someone is stealing them. It has to be on some scale for so many cards to be involved. Only one card has ever had anything in it, a cheque from my sister, I had neglected to tell her not to do this. Fortunately we discovered she had done it in time to cancel the cheque. We have resorted to putting cards in plain brown envelopes to see if this makes a difference.
Does anyone else have this specific issue with the Leeds area?
my brother posted 2birthday cards to the address above on monday 22nd december 08, i recieved 1 card on the 23rd, so where is the other card gone too, they were posted together and addressed to the same address.the card's were posted in wisbech, cambs.not very happy about it and has happened before.
i have had lots of birthday cards go missing and opened money stolen.Royal mail dont do anything, i have no faith in royal mail.Now waiting on a christmas card with a cheque in that i should have recieved by now they have prob stolen it.
i sent 2 birthday cards a week ago and they have not arrived and 1 had a cheque in it i put the right address and the post code in capital letters and they did not get to the destination
No refund for the lost package!
On the 30.03.07 i had registered a package by special delivery to the home office, from the holloway road post office i was guaranteed a next day delivery by 9 am and on the 19th of april i tracked it only to find out that my package has not been delivered.
When contacted royal mail i was told "sorry madam that item has now being classified as a lost item, i am unable to help you any further as you now need to fill out a claim form and we will refund you the cost of the contents".
I told her that the package contains my husband british passport, my jamaican passport containing my uk indefinite visa and usa visa, my son's jamaican passport containing his uk visa (indefinite leave to remain) and usa visa, my old passport which is required by the home office when applying for citizenship. My marriage certificate a checque for 468 and my application form for british citizen. She told me they will only refund me for the cost of the pass ports.
The price of replacing the visas in one passport is now over 500 pounds as of the 02.04.07 and i am not sure about the us visas, i was also trying to beat the deadlined for the changes which came in effect on the 02.04.07 where as that fees went up from 468 to 1000 pounds to process me and my sons application jointly.
To replace my visa's and all three passports plus to re submit the application will now cost me a total of over 2000 pounds due to the ridiculous increase in prices within the home office.
My mail isn't always delivered. I have a monthly magazine subscription which doesn't always arrive. A special delivery card from my daughter was returned because the address was in accessible which is simply not true. I have complained before about the missing magazine am now at a loss as to what to do.
Your photo ribdelivery tracking number
FL351315545GB Has been delivered to the WRONG address together with important Royal Mail letters we need a collection of the missing items plus a redelivery to the correct address please The Pheasantry North Sydmonton Newbury RG20 4JN
On the 30/06/2026 I posted a birthday card 2nd class from NE23 to NG 19TH for a birthday on the 9/07/2026. Today, 9/07/2026, it has not been delivered. Absolutely atrocious.
I only gave them a 1 star because it was the only way to post this.
delivery 20days, sent out on 11th received this morning in a massive pile of letter dating back to then, been waiting for new bank card had to cancel and reorder 3 times now the last time was 17days arrival, this is an apouling service over the last 3 months, also missed an important hospital appointment through this..
87% of people living in Wales are non Welsh Speakers according to 2021 census
Why has the recent leaflet been sent to everyone I have spoken to in the Welsh Language which we don’t understand
It was not even bilingual
None sense !
B l Halliday
No 5
SA31 2HU
the parcel track no; 280743118000D19F30F08
On checking the original order from the sender the post code they used was CH87AA , it should be LL164DS. I'm sorry to bother you but I hope you can help.Regards.
I asked for my parcels to be delivered to my enclosed porch they did not do this are even attempt to knock just pulled out side and drove away ridiculous service
on the 25th of April, i posted two separate parcels at the post office 82 Stamford hill N16 6XS, at the same time to the same address yet one has arrived but they are expecting the other one. i was assured they would arrive the following Wednesday the latest the reference number is [protected]-030E-FD83. i am not sure where else to try.
hello i ordered products from a company and I have only recived half the delivered ordered, the app ive tried to track and speak to someone keeps sending me around in circles and when I try and ring yet again no joy . absolutely disgusted with the service. the parcels were supposed to be for my sons birthday and have failed us !
your email says no one was at 20 high street gallery seventeen at 11am today. this is a lie. we are a gallery and at 11am 3 people were working in the gallery and customers were in the gallery.
I paid for a next day delivery and I want a refund of that extra charge
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