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Royal Mail - Redirection / Mail not redirected / lost

1 Feltham, United States

I set up a redirection service from Royal Mail, for 3 weeks now I am not receiving mail at all at the new address, some mail went to the old address, and after 3 phone calls Royal Mail still is unable to rectify this. They now say the need "evidence" of mail being sent to the old address! This means I have to regularly go and bother the present occupiers asking them to save my mail, collect it myself and post the "evidence" envelopes to Royal Mail. By the sound of it, this will take still weeks and weeks, whereas I have paid for a 3 months redirection service, and now I am rushing to notify everyone of my new address, hoping not to forget anyone. Basically i have paid for something that has not been delivered, but Royal Mail has no refund policy on redirection. The only possible contact is the customer service number, but, although not unfriendly, they are extremely cold and unsympathetic, they give you this reference number and that's it. Why should we be completely powerless against an organisation that handles our private and sensitive data? As a regular citizen I feel I have no power to have my rights respected, I am now on my 4th week of no mail and every time I call there is absolutely no progress on the matter. Frankly I am almost beyond frustrated, I am getting quite desperate, and also very worried about identity theft, with my mail and personal data not under control. Is there any organisation that can act for people like me? Please don't ask me to make a complaint at Royal Mail, i did so and it's not going anywhere!

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