Roses Discount Store
Reviews and Complaints

I was at a store shopping with my kids. Went to purchase my items and the total was off. I asked the cashier what was the prices of the items and there was a discrepency she called for a price cheap as I told her it was posted under the item. When the male came to check (tyrone) I went with him. He saw the price and said oh they are all in the wrong space and that shoudnt be there let me take it down so I immediately snapped a pic. He then starts getting smart with me saying that it was not neccesary for me to take a picture im going to get it for the price of the sign but its not that serious. As we go back to the register he tells the cashier and then says oh let mr. Glover handle it and so im waiting... The assistant store manager ebony comes and says she is gonna go check as well and again im waiting... She then starts to ring up other customers as the line was getting backed up (only one register open). I continue to wait about 15 min go by and the cashier says ebony did you check she says for what mr. Glover says no keep in mind I never spoke to or seen mr. Glover. I have pictures will email directly to company if asked I feel that I should have recieved the item for the price it was marked as especially after the dysfunctional communication of the store managers and wait. The customer service here is at a all time low. I will not be shopping here again.

I was at cash register get ready to pay for my items when I asked the cashier if the price of the charmin tissue paper was on sale for $4.99. She said it was $5.99 I showed her the ad and ask her if she would get someone to get the one on sale, she called jayden an employee he just acted like she was a joke said get someone else to do it. I had to wait for another employee came from the back of the store to check. I told them there are people looking for jobs and can't get one and all jayden was doing was having a conversation with another employee. Manger sitting in rocking chair out side on break. I stopped coming to roses for s few years thought it had gotten better. No change, no respect for customers. I won't be back. Didn't even get a raincheck. Thanks, sharon beveridge

First off I would like to say I love roses! However the first time I tried to buy a big item they didn't have in stock, they were all in layaway, I was paying cash. Called to the western branch/poplar hill area. Asked if they had in stock, with no hesitation... Yes drove out to the store just to be told they sold their last one yesterday? Can I get a rain check? No. Can't tell me when they are getting more in. Why have the display if you don't have the inventory? Put sold out on item (neither store had).

I purchased a comforter on July 5th at your Anderson Indiana store. I brought it home, washed it and one whole side came undone. I tried to return it today, July 14th, and the manager, Dale, would not let me return it. I understand there is a no return policy on comforters. But when the item falls apart washing it there should be an exception. He was not polite and had an attitude from the start. I am not happy at all. I want my money back. It's not that much. You need to change your policies. I left the comforter with the manager. I have no use for a damaged comforter.

05/05/2017 I was shopping in your Roses Express 502 Pearl St, Darlington SC [protected] Merchadice​ on the entire, nasty bathroom, Dirty Store inside and out, and I needed help. I found a Manager, LISA LEWIS was the name on her name tag while asking for help her cell phone rang and she walked away 10 minutes later I found her in the back of the store still on cell phone settings up a date. I walked away frustrated. She walked outside and began having fun with 2 girls. I went back in to complain and found another female employee and she told me that's all she does talks on phone and hangs out with family and a guy. This female employee helped me find what I needed. 1 hour in this store for 2 items. Only 1 of 4 registers open and back up. After finally paying and Leaving the store, that same Manager LISA LEWIS was still having fun outside even with customers complaining. THIS MANAGER LISA LEWIS NEEDS TO BE FIRED... RUDE NASTY PERSON...

I need a return on Dec.31, 2016. I let the lady keep my receipt than I realize that I should had kept it. When to ask the manager about it but he was on his cell phone and did not give me his full attention. He told me that they couldn't pull it up but I am a manager in retail and I know he can. But he will not have to worry about me or my family and friends shopping there again.

Date of incident 12/10/16
store554I was in customer service line when incident occurred. The associate had bad attitude and was very rude . I just wanted to make a return and exchange and she went crazy. Had my receipt for one thing and she went crazy. Never been treated so disrespectful. I shop here frequently and have never had a problem before, until today.

i went shopping this afternoon (saturday) @ rose's discount store located at homestead market s/c, 105 w nc 54, ste 287, durham, nc.

i am physically disabled (progressive multiple sclerosis) & i have a small diabetic alert service dog.

i bought a number of items in this store several items of clothing, xmas wrapping paper, etc. & there were a number of large items; a large stuffed animal (gift), a faux poinsettia; a wreath for my front door, there were other items as well. one of the things i purchased was a small glass angel statue for a gift.

the cashier was very impatient with me. she scolded me for putting too many items on the counter, as she rang the larger items up she kept handing them telling me to put them on walker. i could not do this because my wallet, my jacket, my credit cards, etc. are all in the walker basket.

as i watched the cashier hastily throw my items in a large plastic bag she took the glass angel statue (a special gift for a special friend) & just tossed it into the bag along with the clothes.

at that point i told her to "stop". i explained that if she put the statue into the bag that way it was going to break - she made a face but didn't do anything about it.

i told her to wrap it up or instead of being a gift it was going to be garbage. she really seemed annoyed when i said this. she took a smaller plastic bag & put the glass angel into it; the bag was a little larger than the glass angel statue & she sort of wrapped the excess bag around the glass angel statue. she ignored me when i told her i did not think it was safe.

when all was said & done i had the wreath, the poinsettia & the stuffed animal jammed into the basket of my walker & a very large bag with mostly clothing, the glass angel statue & some other items in it. then there was a smaller bag with a few household items in it.

i barely made it to my hand-controlled car in the parking lot. once at my car i had to unload everything out of my walker on the sidewalk in order to be able to get my jacket & put it on (it was really cold out) & i had to get my car keys which were in the walker basket - along with the jacket under all the stuff. i finally got the car opened & got everything loaded; strapped my service dog into her car seat & came home.

once at home all of this stuff had to be taken into my apartment but now i had the luxury of making several trips; i live on the 1st floor. i bought a few pairs of lounge pants; having lost a lot of weight since last year i needed a smaller size.

this evening i retrieved the rose's discount bags from the guest room where i put them when i brought them in the house. i started taking the items out; putting the things away, looking for the lounge pants so i could change & settle in for the evening. at the very bottom of the large bag that contained most of the clothes was - the glass angel statue - broken!

surprise!

i knew it was going to break but the cashier didn't give a damn! the statue only cost $1.99 - it really isn't the price but the constant disrespect i face as a person with a disability in many of the retail establishments in north carolina.

i do things slowly; my hands are affected by the ms as badly (sometimes worse) than my legs. i find if i do things slowly & systematically i am successful.

because this cashier was impatient, was rushing me & i was forced to place things in my walker haphazardly & hang other things on the walker handles the entire process of getting from the cash register to my car was made far more difficult than it needed to be.

i have used a walker for over 20 years! during this time, i have purchased a hundred or more items that would be considered "fragile" - 98% of the time none of those items were broken in the process of putting them in my vehicle & taking them home.

i knew that in order to preserve the glass angel statue & bring it home in tact so i could give it to my friend as a gift it needed to be "wrapped" in a way that it would not be broken. caution should have been taken by the cashier especially when i pointed out to her that the glass angel statue was fragile & care needed to be taken.

this is the information from the receipt: 11/12/2016 15:51:16 reg 005 till539 trn8349 store number 428 cashier veronica - the total of my items purchased (on mastercard) was $79.44.

i have lived in durham for almost 2 years (i am originally from ny) i found rose's discount stores when i 1st moved down here. during the year i do not go shopping frequently as i am on a fixed income but during the holidays rose's discount stores is one of my "go-to" stores for holiday shopping.

as i seem to be constantly explaining to retail managers, district managers etc. "disability etiquette" & "disability empathy" is something that needs to be part of every new employee training program.

one of the main things in this training that needs to be stressed is that people with disabilities are just like everyone else & pretty much want the same things.

yes, there are certain things i cannot do - i don't think i will ever run a marathon or climb mount everest but i can do many things that people without disabilities can do; i just do things more slowly; more methodically & sometimes i need adaptive equipment to help me complete my task.

another important thing people in retail need to learn about people with disabilities is "patience". you may be in a hurry; you may have a way of doing things; perhaps you have been extra busy; it is near the end of your shift whatever but "be patient". when i (or another disabled person) explains that they need to do things a certain way (ie: loading my walker) ok it may take a little more of your time but - be patient & please - be kind.

i do not like being disabled - this is not the life i envisioned for myself growing up but i have learned to adapt.

i drive a car (with hand controls), i do most of my own shopping (have groceries delivered) - go out to restaurants frequently to eat etc.

i will be 55 years old on 11/30/16 i have had multiple sclerosis since i was 22 years old; it has gotten worse over the years; about 18 years ago i had to stop working; i was an addictions counselor working with mentally ill chemically addicted adults.

i can sit in my house all the time & tell social services "find someone to take care of me" but i don't do that. i am an active part of my community. i am also trying to start my own business; disability advocacy & support services = esperanzaenterprises http://www.esperanzaenterprises.org/

i do not know what if anything rose's discount stores can do to correct my current problem - other than replace the broken glass angel statue but i seriously hope that you will consider implementing changes to your new employee orientation to include "disability etiquette" & "disability empathy" (also i had no problems in rose's discount store with my service dog but i have had many problems in other retail establishments, restaurants etc. - this should be included in the new employee orientation as well) these suggestions should not just be implemented on the level of the cashiers & sales people but the managers, assistant managers & district managers as well.

i would be more than glad to speak to your staff any time; that is part of the outreach efforts of esperanzaenterprises.

in closing let me provide you with my contact information (fb allows limited information about me).

my name is peg meerkatz i reside at 5112 copper ridge drive #101 durham nc 277o7 my home phone number is: [protected] & my personal email address is: [protected]@aol.com.

i trust that you will take into account everything that i have suggested here & that in the future i will have a more pleasant shopping experience at rose's discount stores.

thank you for your time & attention.

peg meerkatz

Was in department store, examining a pair of curtains that had been previously opened. Employee approached and began to yell and verbally assault my mother and myself. I asked her for her name and that really made her mad. Then she finally offered to get manager but then proceeded to tell me there was more than one manager. I guess she was insinuating my complaint would fall onto death ears. Someone really needs to address their employees on how they interact with customers.

As I always go into the store the bathrooms are always open, but today I visited the store and the sign says Public bathrooms are unavailable, n I ask were they broken n employee said no, somebody messed it up for everybody, I guess she meant tht the bathrooms are dirty, so my thing if a dept store has public bathrooms they should be in use at all times, ppl shop n needs to use the bathrooms, kids, elderly people, etc, I always thought public meant other people can use them, your response is truely needed..

I purchased a Deluxe Gazebo swing, a Deluxe Bar from Roses In Ashland Virginia  store #442 both items was missing screws and parts I tried to call the number in the instruction book, no luck I tried to email only to find out the email address is incorrect so I contact Roses and  I was suppose to receive a call from District Manager Ron and did not I called Rosses spoke with Brittany on 5/16 after being on hold off and on for 1hr 10mins she says no other swing is there one was on layaway but that didn't have the parts the swing I bought is put together except the actually swing part, I had to pay someone to weld the pin on one side.  I am missing part U, Y and Z my total purchase was $497.70 of lawn and Guardian merchandise I am a regular customer at Roses and I haven't had this problem before .  Kevin Asst manager calls trying to be a smart saying he can go to home depot and or Lowes to buy straps meanwhile while he trying to argue the straps I was looking at were on the cushion which wasn't the distribution had email me back saying the will mail me my parts so while KEVIN was being a smarty pants he lost a good loyal customer I will never give roses a another penny /damn and Ron is the manager Kevin shouldn't even been calling me.

 

 

I visited a local department store in Burlington, NC on Church St. They had a comforter set which had no price, no description or anything that would tell me what size it was or what was included. An employee tried to help me. They called a rep I guess. The set was found out to be $29.99 but had only the comforter, pillow cases and pillow shams but the sheets and bed skirt were missing. I don't blame the associates. Rose's only offers a 10% discount on merchandise when items are missing. If I had to pay for those items it would have totalled $30 plus. $2.90 off. Not acceptable. I loved the set but I wasn't about to pay that price for no sheets and a bed skirt missing. You really need to change your policy. That set would be marked down as a lose and thrown out I guess. But it could have been sold to me at a better marked down price. I really loved the set but because of your policy I left upset and discouraged. Please change your policy according to items missing. The staff only did what your policy stated but I feel that was so wrong and you lost and didn't get a sell

I cannot understand why they have outdated food on the shelves from 5 months ago. when I asked for the manager to come to the register, she cut me off and said is this why you called me up front. There was items for numerous types of food dated from March 1, 2015 and this is August 16, 2015. The manager was working at 1pm 8-16-15 Sunday. The customers behind me was questioning the same thing. Bottom line she told us she don't have time for that.Is this the type of people you employ? Roses store number 649 Raleigh Nc

I purchase a tablet from rose's on Saturday January 31, 2015 i lost my receipt i called the store and ask could get a store credit i payed with for the product with my debit card i could get a print out showing that i made the purchase they said no so i called back and ask for the manager they hung up in my face this is beyond bad customer service.

I was shopping at Roses to pick up a few clothing items for my grandmother in the hospital. My purchase total was $19.80, and I had paid with a hundred dollar bill. As I was finishing up my shopping at another store, I realized the lady only gave me $60.20 back instead of $80.20. Thank God, I had enough money to pay for my items sparing me the embarrassment. I then called the Roses Store, and spoke to nice employee who apologized to me and said she'd get a manager to call me back. I did not receive a call back. The following day, I called back and spoke to a manager. He told me the cashier's register was over $18, and he'd leave a note for the other managers. The next day, I went to the store to get my $20 dollars. Another manager was aware who I was and told me that Roses had someone there checking the cameras to make sure I didn't drop. I was puzzled by that excuse because until I walked in, they wouldn't have known it was me or another lady customer. They didn't know what I looked liked. The manager on duty told me he would call me back that night. Again, I didn't receive a phone call. I called back the next day, and I spoke to the manager who told me to come to pick up the $20 dollars. He told me to come in while he was there and gave me his hours. I will be picking it up on my next trip to town.

I wasn't outraged that the cashier made a mistake. I can understand how giving me back three 20s instead of four 20s was an accident. All I wanted was my $20 back and all would've been good. However, I don't believe I was treated with the right type of service that I should have been when I walked in to receive my $20.

I recently visited Roses and made a purchase. In that purchase a pack of male boxers were included. When I arrived home I opened the pack and realized that they were entirely too big for my son, so I repackaged them. I returned to the store the following day. I stood in line and when it was my turn I walked up to the counter. The employee would not greet me so I stood there. She finally rudely said can I help you. I then said hello to her which she still at that time did not return a hello back. So I handed her the bag with the item and receipt in it stating that I needed to return them they were too big. She loudly, rudely and hatefully said you can't return use underwear its the store's policy and a health issue. She was so loud that people had turned around and started looking. I asked her where was that policy located and she once again loudly and rudely told me its on the bottom of the receipt and right here as she pointed at a sign on the returns desk. So I stepped out of line to let the lady who was with me make her transaction. I got my receipt out of the bag and went back asked her could she show me what she was talking about. This irritated her even more and she got even louder that she made my children feel uncomfortable. She replied its right there on the bottom of the receipt which reads "refunds accepted up to 30 days with sales receipts/exceptions apply". I then asked what her name was and she then mumbled it. She was so low I asked her again. So she loudly said Gloria. I then took the kids and walked back to the car as my friend was finishing her business. I called the number on the receipt and a young lady finally answered. I asked to speak to the manager. She transferred me to a gentleman that I thought at the time was the manager. He introduced himself as Thomas. I told him I was just in the store and I wanted to make a complaint about the lady at the returns desk. I told him she was very rude and unprofessional. He replied ok, I'll tell the manager. I asked him what was his position and I was told he was the assistant manager. I explained to him that I had asked for the manager. He stated that Jeff is not here he will be here tomorrow afternoon. I told him I would call back tomorrow. Thomas was very uncaring and not really concerned about my situation. He never asked me what happened and he never apologized on behalf of the store. As my friend was standing at the return desk Thomas called Gloria once we got off the phone and asked her was everything ok over there. She then told him huh it would be if I didn't have people asking me what my name is and trying to bring back some underwear they wore and getting an attitude because I tell them it's a health issue and we can't take them back. Let me just say I am not an ignorant individual. I have never been so embarrassed in my whole life. I am floored at the fact that she treated me like common trash. Gloria has no people skills and needs to attend some customer service classes. She has no tack and no class. I have been working in health care for 22 yrs. so I understand the policy, however I was not aware of it. In the past I have returned unworn underwear at several stores with no problem so I didn't think it would be a problem now. I would have had no problem once she explained what store policy was but her attitude was less than desired. It honestly was not the a big deal but her attitude was not acceptable. I been working with the public over 24 yrs. and we value our customers. We know that customers are what keeps our business thriving. I am truly shocked and amazed that someone with such a nasty disposition is working with the public. It is disturbing that Roses allows this type of behavior from an employee. Management is so preoccupied with other things that they can't afford to be concerned about their customers. They are more concerned about their employees. When I came into the store yesterday I saw so many beautiful clothes that I attended on coming back to purchase...not to mention I made a relatively big purchase the day before. I can say that I will never return to this Roses or any other Roses ever again. Sadly my friend feels the same way and word of mouth travels fast. I will make sure that the people who complemented me on my outfit and inquired where I got it from(which was quiet a few) will know what happened. In the future you might want to post your policy sign at each cash register and on the wall in front of the store. Also keep mind your not the only department store out here and it would be beneficial to try to keep the little bit of customers you have.

Both stores are well-known for racism & job discrimination, refusing to hire African-American men as managers, even if they are more qualified than the Women or Caucasians, who've been fired or still work there! They constantly mistreat good customers, and they are routinely losing loyal customers & good employees (huge job turnovers!). The worst of all the Roses stores, are in Aiken, SC., the female manager is also notorious for racism & job discrimination, mistreating minority customers, and even falsely accusing African-American men for shoplifting!