this is the worst store (Rooms To Go @ Frisco, TX), i wud have ever gone.
first they delivered a faulty product, then end up getting some store credit.
now they wont give me a gift card for the store credit.
I plan to give this along with some more value to my friend for his new house, but Rooms To Go @ frisco will not allow me to buy the Gift card for the store credit i have. they say only merchandise.
I shud be able to buy anything sold in the store, if I understood store credit rightly. why not Gift Card?
Plus the Store Manager was so rude, she kept repeating the same like a parrot.
But its your loss, Rooms To Go, u not only missed the sale that day for additional Gift Card, you also miss my 25 k budget on August for my new home and its going to Ashley/Nebraska Furniture.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sorry to hear about your experience. Are you able to send us your order details to Tellus@roomstogo.com? We would be happy to look into this further.