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RIU Santa Fe / management

1 Los cabos, Mexico
Contact information:

I purchased 2 rooms at the Riu Santa Fe in Los Cabos from 8/7/15 through 8/12/15 for my husband, daughter and grandchildren. I have stayed at this hotel each year since it opened. In the early morning of 8/8/15 at 2:00am I went out on the balcony sat down and witnessed a drug deal that involved a large amount of cocaine being sold. After the deal went down, the dealer turned around and saw me on the balcony. I was scared for the welfare of my grandchildren. I went down to the front desk and ask that our rooms be changed, since the dealer saw my face and knew what room I was located in. I was told we would have to check out the next day at 11:00am, wait until 3:00pm then we could recheck into another room. I believe the Riu Hotels put my family at risk. I am trying to understand the reasoning of management at the Riu and why no action was taken for this very valid complaint.
Penny Barton

Aug 13, 2015

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