Regus
reviews and complaints

Regus,

I am your client since 2013, and your Office team at Regus Beltway didnt give me a very good answer instead giving my company penalty etc, until suspent my account. I paid until November 2016

No one answer my question since Januari 2016, why Regus charged me penalty that huge. I asked Miss Angela to meet me but no answer, just giving me same result "Pay". That is not an answer in Business.

PT ARATA PARASOLUSI
Account Number: 6408976

Please response to this matter.

Regus PIC :
jakarta.[protected]@regus.com

Thanks

Titi
Owner of PT. Arata Parasolusi

I would warn anyone about the issues we've had with Regus in Sheffield.

We we're initially given promises by the sales rep prior to signing the agreement which were purely to meet monthly sales targets within the building. We we're assured of a monthly cost but beware there are many hidden costs which were only disclosed once the agreement was signed. We we're told by the sales rep our monthly bill would be in the region of £750.00 but with hidden extras such as additional data charges the monthly cost was £1100.00 - £1200.00. Subsequently that sales person left the business.

We also had tenants in the office next door who for 5 months played music full volume and shouted to each other during sales exercises for 2 hours every morning. We made several complaints but nothing was done about this. Regus are clearly incapable of enforcing their house rules. Initially before we signed up we asked on 2 occasions if we could view the office in the morning but we were told that it was only possible in the afternoon which was clearly down to the noise every morning.

There were more than 5 incidents of people flying round the corridors on electric segway boards carrying hot drinks. Again little was done about this. On one incident we had clients nearly hit by someone flying down the corridor as they stepped out of the office door.

The office cleaners come in to clean in the morning between 9-10 which disrupts the office during this time.

The front desk receptionist failed to acknowledge our company existed in the building even though he had been told on many occasions. Even to the point of arguing with clients that our company was not in the building.

Very poor customer service and lack of response to emails was very frustrating.

Also beware of the auto-renewal as this caught us out. The reminder email comes through 3 months before the lease ends and then auto-renews for the same period again. Unfortunately the auto-renewal email had gone into a junk email folder and as a result we had missed it and were locked in for a further 6 months even though we have left the premises.

We asked Regus for a show of good faith to see if there was any movement on the period of auto-renewal but there was nothing even after everything we had endured during this period.

Being at the Regus office has affected relationships with our clients due to the various incidents and has affected productivity within the company.

An extremely bad service overall.

I have had a horrible customer service experience Account Manager, North America and her team.

On October 6th, 2015, I have asked to put our account on hold for Calgary and Edmonton office locations but I have never heard back.

Today, February 24, 2016, more than 5 month later, Regus sent a collector to our way demanding payments for early termination.

I was shocked to see how Regus has handled the job. I didn’t ask for early termination. I asked to put the account on hold.

I brought this issue to Account manager who is in charge of North America but her response was “Please contact the local office” where the problem started.

Beaware!

Lakesview Business Park, Hersden, Kent.
A clean well run business park, 90% occupancy, efficient service, prompt repairs, a lovely place for small and start up business to locate to with flexible leasing at a good rate.
Since Regus took over this Business Park some 14 months ago it is now a dirty, poorly maintained site. Rents have risen by over 20%. Broadband speed has halved and basic repairs/maintenance of the grounds and buildings has stopped. Local car dealers use the car parks to store their cars off road. Occupancy has dropped to 40% and still business are leaving, putting staff out of work and causing at least 3 business I know to to fail.
Regus PLC Invoicing is nothing short of a joke, no transparency, random charging and staff with a highly aggressive attitude, where threatening to lock a customer out the office/workshop is almost immediate even when they are to blame.
On taking a lease on a workshop last year a fault with the electric meter was reported immediately. It cuts off the power without warning to all the workshop including lights and sockets at least a dozen times a day plunging the workshop into darkness and endangering staff who maybe using power tools at the time. This was reported and acknowledge by the site manager (verbal and email) as a dangerous situation and the meter was to be checked immediately. The meter was not inspected and low and behold the manager was replaced some 5 weeks later where we had to go through the process all over again. There has been 4 managers in 14 months on this site, all do the same 'plausible denial'. It seems Regus managers don't do handovers or talk to each other when replaced?
14 months later and still this meter has not been replaced. It has cost me money due to a need for battery operated equipment, to avoid the mains being used. We are unable to safely use the workshop in hours of darkness and as it is winter that's pretty much most of the day and I am unable to use the unit to the full potential costing me money in revenue.
I consider this to be an act of negligence on the part of Regus and their staff. Regus is contracted to carry out repairs to which they are responsible for, quickly and efficiently. This has not been done and my staff have been put at unnecessary risk. I want this meter replaced and I demand my company be reimbursed for this unacceptable situation.

Invoicing has been nothing but trouble since Regus took over the site. A £10, 600 water bill, the unit has one toilet and one small sink? The bill should have been £10.60p. Regus reaction, pay the invoice in full and we will consider a credit on investigation. What small business can just handover £10, 600 for an error they did not create. 3 times Regus attempted to remove the money from my account, till I stopped the Direct Debt, their reaction, pay the bill otherwise they will lock the doors to the workshop. I refused and after many insults and threats from the accounts dept (based in god knows what country) they admitted the mistake and adjusted the invoice without apology. I am left with bank chargers and the stress of dealing with this type of accounting.
Six months ago I was given a statement saying my account needed to be brought up to date by £600 (I have 4 units in total). This was paid (we moved from a large unit to a smaller one). 3 months later I am handed a bill for £4, 600. The previous accounts person had left and a new one came in and noticed the error. The incumbent Manager took no responsibility for this, saying it was not her job to check the work of the staff. Well as a manager what exactly would be her role? I was left trying to find over £4, 000 to yet again sort out the Regus error, with again no apology or acceptance of blame. As a not for profit company trying to find large sums of money at short notice is close to impossible and what help does Regus give 'late payment fees'.
I also find it insulting that your manager remarks they have no interest in Community Cohesion Companies, companies that try to benefit the very community where this Business Park is located. There only concern is getting us to pay the rent. That is helpful to know.

This is by no means the extent of the issues we have at Lakesview Business Park. There is not a company on this site that has not been affected by lazy, inaccurate invoicing by individuals who I very much doubt hold a professional qualification in this field. If it is Regus PLCs intention to run this site into the ground for some reason then they should just say and we will all know where we are.

I am in the process of handing back two units on lease. a loss of some £2000 in rent to Regus. No one is asking why, no one is offering to help retain the units, nothing. Just an email telling me the date to vacate. Is that really the way to do business?

Regus bought out Businessuites and they have totally ruined it for the tenants. Big reduction is services we used to have and large increases in fees. I'm moving out when My Lease is up.

Terrible company and terrible in the way they treat their employees.
All the Businessuites wonderful employees are leaving.

Dear sir / madam, I would like to write few lines about regus, I visited your regus west business park and was very disappointed with the situation, our services was suspended, our company sign was not at board, our mail was hold and they refused to give us, and most important thing is they holding two month deposit + already regus have rent in advance till 31 january 2016, receptions said I can speak with v. O head through phone conversation first with emily and than with g. M sam, I assume, I do not want to repeat all again but was all very dissatisfied situation, which, to be honest, I was not ware or expecting. My reason to visit city west business park was looking individual office, which I was looking for two person, I was shocked with this drama which was created on morning 14th january, 2016 at regus leeds office. Kind regards, shaista qaiser

Excessive Billing: We are on a three point five month contract and have paid around 2.5 months, when one includes the deposit. Somehow we have been asked to pay £2, 000 extra. Inconsistent Billing: Regus's charges have been consistently inconsistent, this is something that that they have admitted. Fraudulent Billing: We have been charged for items that we have not used, this includes telephonic charges. Poor Servicing: Persistent wifi and firewall problems. Unclear Billing: The bill was not submitted in with any clarity. The format was changed and it was impossible to read. Late Billing: Every bill has been handed to us late. Associated Penalty: As a result of attempting to find a solution to their poor management (which we have clearly documented) we have been penalised through our office access being revoked. Staff Attrition: This penalty has caused staff attrition. Loss of Business: This attrition has cost us our partnerships over a lack of output. Knock-On Effect: As a consequence of this loss, we have lost our opportunity within the market. Organisation Collapse: This opportunity has taken 10 years achieve and has collapsed our organisation. Financial Ruin: As a result of this collapse, I have lost my life's work and encounter financial ruin.

Appalling customer service and fraudulent clauses in their agreement.

Shame on Regus for causing a small business issues whilst saying they want to help you build your business. What a BIG FAT LIE!

I have found that I do have a case under consumer rights and unfair clauses so let's do this.

I went to collect post from city west business park the cheeky manager goes we have returned your post without warning, returning our post it was personal attack not a business decision it's a breach of contract you are being sued for being racist! She was laughing while telling me she returned our post just deliberately. City west business park your a bunch of scammers you caused my business issues now I'm going to cause you issues!

Myopic thinking!
I am so angry that I am angry I am angry!

I've had the worst experience with Regus City West business park, I had the door slammed in face disrespectful people. Over charging on invoices adding costs I don't agree to. I've had abuse! I've put in several complaints nothing has been done. Worst company ever never use them they will loose you clients disrespect you.

There was an offer on an Australian board for free Businessworld Gold Membership for a year with Regus. I applied and my membership was approved. Here is their email:
Dear ******,
Thank you for joining Regus Businessworld. Your welcome pack, including your membership card, will be mailed to you shortly. To start enjoying your benefits right away, simply print out this email as proof of your membership and show it to one of our team on your visits.
As a Businessworld Gold member you can now enjoy:
• Unlimited walk-in access to more than 1500 business lounges and cafés worldwide
• Complimentary Internet and tea and coffee on every visit
• 10% discount on meeting rooms, day offices and videoconferencing
• Professional administrative support, from packing and shipping to document printing and binding
• Regular updates and unbeatable exclusive offers from Regus
• Preferred rates on office supplies and shipping

Then a month later I got this email:
Dear *********,

Thank you for your recent application for a Regus Businessworld Gold card.

The application you submitted has been declined as the offer is no longer valid.

We have updated your membership to complimentary Businessworld Blue, which gives you a host of great Regus benefits including:

• 10% discount on a Business Lounge day p a s s
• 10% discount on Meeting Rooms, Day Offices and Video Conferencing
• Access to professional administration support
• Preferred rates on office supplies and shipping
• Regular updates on great Regus offers

Should you wish to apply for membership to the Businessworld Gold programme we are delighted to offer you an exclusive 10% discount on any monthly Businessworld membership. This discount is valid until the 1st July 2015. Simply use the promotion code EXCLA7P when applying for your card. To apply for membership please visit www.regus.com.au/businessworld.

Simon Randell
Membership Director – Businessworld

Obviously bait and switch. However, I am not baiting and not switching... I will just never use them.

I'm finally at a point in my life where I can start my own business until this company, who was highly recommended, came into my life and is sucking the life out of my bank account! How do these people sleep at night?

The dishonest business practices of Regus is so discouraging for small business owners. We are all struggling trying to make a future for ourselves and loved ones. I'm counting quarters at the parking meter, packing my lunch, and a hundred other penny pinching practices just to survive.

I signed up online and the sales guy was so nice and helpful! I made it quite clear to him that I couldn't sign a 1 year agreement and asked him if they had any deals for 3 months only because I wasn't even sure I would get my company off the ground. He was able to get me a great deal and told me all the really cool benefits I would be receiving. However, like everyone else in the world posting on blogs, they don't tell you that you have to give 90 days cancellation.

The only reason I found this out was because I received an email from Regus with an updated invoice. I opened the invoice and found out they charged me $82 for parking for only 2 days! I emailed them and asked them why I was charged that amount. They never once told me that I had to pay for parking. They told me they would validate my parking and they would even validate my guests parking. I have gone through all of my paperwork and no where does it list pricing for parking. Who in their right mind would pay $41/day for parking!

After all this is over my bill is going to total at least $1940! I saved for years so I could start my own business. These people are ruining my life!

We called to the company www.regus.com and paid them the deposit in order to book the office. These scammers took money from us and provided only verbal promises, but after that they rented this office to another company. But when we called them and asked to explain, why they have did it. The rep told me that we haven’t had any agreements. Seriously? The worst company ever, so stay away from them.

Complaint against mr. ankit tibrewal (ankit.[protected]@regus.com) and regus service

To whom it may concern:

I am sorry to inform you that, i am disappointed with mr ankit tibrewal (ankit.[protected]@regus.com) and regus service with their way of doing business in india to achieve sales targets.

Mr ankit tibrewal (ankit.[protected]@regus.com) was not allow us to access business lounge at regus pune connaught place on 24 nov 2014 even though i carry regus business world gold card membership number [protected] which was valid till december 2014.

And

Mr ankit tibrewal was offering us to subscribe new card type: gold - india - national reference number: [protected] via email on tuesday, november 25, 2014 10:26 am and following us over phone calls.

I have subscribed new regus business world gold card membership number [protected] for 1 year december 2014 – december 2015 through regus online portal.

Mr ankit tibrewal (ankit.[protected]@regus.com) was doing request to regus businessworld helpasia to make inactive of our new regus business world gold card membership number [protected] and offering us to subscribe card type: gold - pune - local reference number: [protected] via email on thursday, january 22, 2015 11:37 am and following us over phone calls.

I am sorry to inform that i was not happy with these experiences with mr ankit tibrewal (ankit.[protected]@regus.com) and regus.

Request to do needful.

Thanking you.

Mr. rajesh patrike – [protected]
23 jan 2015

My contract was automatically renewed for virtual office space after the contract term ended. My company was out of business but they refused to close my contract saying that this is in terms and the renewal period deadline is over and I did not give in writing to stop renewal. Even when contacted and argued with customer service, they did not inform me that I can submit in writing with 3 months notice. I paid more than a year because they threatened me that they will report my balance to credit reporting agency. I paid for nothing even being out of business

The voice of a disappointed client.
I signed contract with Regus Hong kong in 2013 August for two mailbox services in Hong Kong (Lee Garden and One-IFC) under the same company name: Kubearo. The contracts are supposed to be ended in August this year. But, when I call Regus Hong Kong yesterday, they said that I cannot cancel the contracts now because I should have told them 3 months ago. Here is what I can't understand: Why Regus didn't send me a reminder 3 months ago to confirm if I want to continue the service? You can't expect a busy client to remember a specific date and a clause a year ago, right? If Regus really wants to provide a more satisfactory service, you should remind your customer of the dates. If Regus does send me a confirmation e-mail and if I do forget to reply the e-mail, then it is my fault. I will pay another year. But I didn't receive any thing from Regus.
Now, even a month earlier I call, Regus Hong Kong still can't let me cancel the contract. That means, I must pay for two mailboxes that I don't need for another year. This feels like Regus is forcing me to accept this result without a simple advance notice. So Regus will charge me without even letting me know "hey, we're going to charge your credit card. Are you sure your want to continue the service?" It doesn't make sense.

Even my SPA membership club will call me before the expiration date. Why such a big company like Regus cannot? Does innocent client have to lose because of the ignorance of Regus? In addition, all the agents who are talking to me acting like a machine. They can only repeat that I have to send them an e-mail 3 months earlier. They are not trying to think and help. They just want me to accept that I have to pay for the two mailboxes for another year and keep silence.

My problem may be a small problem compare with all the things you're dealing every day. But it is a big problem for me because I will lose my hard earned money.

I hope you will read this letter and I hope you can help me.