Real Canadian Superstore
reviews and complaints

I'm so frustrated. I have been shopping at superstore for years, and whenever I have to purchase produce, I always end up with at least one item that goes bad quickly. I decided to use click and collect yesterday, and while it is super convenient and the man handling my order was amazing, I ended up with raspberries that were covered in mold. I also ended up with carrots that had gone bad. It's so frustrating because I have a family to feed, and I end up with old produce. Not only is the produce sub par, I ended up unknowingly purchasing a product that had been recalled. When I went to bring the product back to the store, I was not allowed to get my money back because I didn't have he receipt. This is ridiculous. So many products from superstore (presidents choice products) have been recalled. I am seriously contemplating not returning because it doesn't matter which superstore I go to, I always end up with horrible produce. Please try and stick your stores efficiently with better produce. You are losing customers fast because of this. The price point is great, but if I end up with produce that has gone bad it isn't worth saving the extra money. It just ends up in the garbage anyway. I realize that I live in Canada and we don't have an abundance of fresh fruit and veggies, but I always make sure to purchase what is in season to ensure it's freshness. I can honestly say that I am never satisfied with the produce I purchase at superstore.

Hi there,

I live in Chilliwack, BC. I have been a proud customer of Superstore for a very long time. Mostly because I am a vegan and you offer many products that I can purchase for myself and my vegetarian family. I especially love your natural aisle. I find the natural products cater to a mother like myself who only wants natural, wholesome, toxin free foods and products that are chemical free. My family is large, I have 4 children and a husband who eats like a horse. So I spend a lot of money at your store. The other day, my husband and I bought some of your club pack bread products for our home. It seemed like an amazing deal, 4 loaves of bread for $5. For a family of my size, deals matter. I normally read labels, but did not think to do so until today. That is when I found out that your club pack products have some really scary products in them. First, they aren't vegan (this is not the issue although I don't see why this is necessary to put in bread). What really scared me was that you put TBHQ in your bread. This is an additive to food that preserves its shelf life. Your label says (antioxidant) which is misleading. Although it is classified as such, it is not a healthy antioxidant such as the one found in plant based foods. A well-designed government study found that this additive increased the incidence of tumors in rats. And according to the National Library of Medicine, cases of vision disturbances have been reported when humans consume TBHQ. They also cite studies that have found TBHQ to cause liver enlargement, neurotoxic effects, convulsions, and paralysis in laboratory animals. It has also been linked to human behavioural issues such as ADHD.

My ask of you is that you remove this additive from your bread products. I will be boycotting your store and will spread the word to my online mom groups if you refuse my request. You might think that I am just one voice, but with 4 children I am deeply involved in online mom groups and my voice is well respected. These groups consist of 150-800 moms per group across Canada. That is a lot of moms who I have known for many years. You can mark my words that I can impact the sales of at least your bakery. I do not mean to come across as threatening, but I also don't take lightly you poisoning the population of Canada and increasing the demands of our health care system in order to save a few bucks. TBHQ is cheap and it preserves your food, but that is not worth the lives and health of our fellow citizens. Please stop the use of this additive in our foods. I expect a response back to this message as soon as possible. I look forward to hearing your plans to change this unhealthy and dangerous practice.

Sincerely,

[name removed]
[phone number removed]
[email removed]

This has been going on for about a year at the Real Canadian Superstore located in Strathroy Ontario. They have been selling food items that are toxic and have caused my family and friends great illness. I don't know if they are not preserving the groceries in the correct manner or if chemicals are spilling into the grocery items while the employees clean the supermarket. But this issue has come to my attention and I feel that as a consumer I have the responsibility to address this matter to the complaints department. Two of my cousins have ended up in the hospital and another friend of mine has been hospitalized for the past year. Something needs to be done about the Superstore at this location or else I fear what will happen to the residents of Strathroy who shop at this location. I request that the board investigate this supermarket to make sure that the food items are safe and can be consumed by customers without them having to risk their lives. Please take my complaint seriously and investigate this supermarket as soon as possible.

Hi Corinda here i had talked to the RCMP on March 18 th 2017 and they talked to the pharmacy staff and i am convinced that the staff lied to the RCMP by saying there was a glich in the computer to say that my pills were picked up. My pills were picked up on March 16th 2017 at 830 pm while i was atwork . Found out morning of March 17th at 1130 when i went to pick up my Proplolnol 80 pills .

I am sorry to say but, if it was just the computer glich the pills would be on thier several medication pick up spots, and the pills were not there at all, i witnessed the pharmacist counting out my pills and bottled it, without

the papers that go into the bag explaining the medication. The pharmacist and pharmacist assistant both had worried looks on thier faces, as i know they can be in very big trouble for giving out pills to the wrong person .

I am emailing you to let you know that the person they gave to has my pills, i saw them and this person is a pill dealer, she steals pills and other drugs to sell . This person also said that you delivered my pills to my house, but

1: store has never delivered to me at all, and they wouldnt leave the pills with a niehbour ( hopefully not ) but i am wondering, with her statement of the delivery, i realized that she does have them.
2: she stole my information from my place and a empty pill bottle, when she looked after my cat who had surgery, while i was at work for 4 hrs.
3: this person has stole from your store many times, and other stores and civilains, as i saw on her criminal record, she gets her prescription from her doctor and 2 hrs later they are sold then she steals from anyone, she has stole my seroquel 100 mg 3 month supply.

When talking to RCMP and they said that it was a glich i knew it wasnt at all for the facts i just wrote, and i feel like i am not taken seriously by your store and RCMP, makes me sick
that staff in a pharmacy can lie so easy, so they dont loose thier jobs, integrity in your store is awfull .

I see now that the staff has no accountability for thier mistakes, i know for a fact that since the person who got my pills will continue as she knows that the pharmacy doesnt check ID, which i think they should from now on.

When this happens again with me or others i hope that they dont kill someone for giving out other peoples meds .

I will never shop thier again and my meds with be filled some where else and if this is not taking care of professionally, accountability, instead of blaming it on technology, and admitt to all authorities
your ### up i will put this complaint in all media out there and newspapers !

People need to know its thier right to protect themselves.

Thanks i guess

The fruits looks attractive when you see them, but you cut them to consume they are very disgusting and i end up throwing them out. This has been going on for quite few years now and i am not going to purchase any fruits any more. I taught the company cares about the customers they serve, but in contrary they are here to make money with out any consideration to our health or well being. Please see the picture to understand what i am complaining about.

Hi,

I shop at the Superstore on Weston Road every week.

I went grocery shopping in the evening on March 17/17. The almond milk in the natural foods cooler was all out of stock. So I settled for buying a small Almond Breeze unsweetened vanilla almond milk.

I went back to the Superstore at 11:30am, Sunday March 19 in the hopes that the almond milk would be restocked. And guess what? Still the same situation as Friday...no almond milk in the cooler.

I went to customer service to ask when the So Fresh unsweetened vanilla almond milk would be restocked and the person in the natural food section said they have it in stock, they just haven't put it out yet. The customer service lady told m to come back tomorrow. Really?

What is that? How long does it take to restock your cooler/shelves?

Absolutely ridiculous!

This sucks as I had to settle again and purchase unsweetened vanilla cashew milk.

I would like a reply by a call back, [protected] or an email at [protected]@msn.com.

Michelle Mendoza

I love the Strathroy RCSS, I think everyone there is wonderful and super friendly..except for one man at the meat department. He is incredibly rude and refuses to serve me when I go there. Do you know how it feels to feel like you are bothering someone? It is very uncomfortable and I would like this to be addressed. He stares me down as he walks by and truly feel like he hates me. I am not sure what I have done to have him treat me this way. i don't know his name but he is very tall and a bigger man. No customer should have to feel unwelcome.

I was shopping on Mar 17th 2017 at conferderation park region superstore in Saskatoon, SK, Canada. One inside credit card sales approached me. I politely refused his request for application for PC credit card, but he keeps on selling the credit card to me, which makes me feel very disturbed. This is not the first time I have met aggressive credit card sales in Superstore, and since 2016 I have met many different ones at the same location. I deeply understand and respect the idea of face to face credit card selling, however, sales people should respect the time of customer as well. I have remembered one of the credit card sales even asked me "why not " (not march 17th) when I refused to have one PC credit card, and I really want to tell him"it is none of your business". Aggressive sales only makes me have negative feeling about PC credit card.

Bought the pie today and it reads ready to serve and when I brought it home and cut it it was frozen solid very disappointed. Why would it be frozen when it states ready to serve. I was unaware that you even froze your pies. I always shop at this store for freshness and am really going to second guess my decision, if your pies are frozen when they are suppose to be fresh what else is wrongly labelled...?

March 6, 2018.

I have purchased a box of Presidents Choice Club Pack Sweet and Salty chewy bars. As described on the box it says it comes with 18 bars. 9 peanut and 9 almond. Upon opening the box I realized there was a lot of empty space. The box only contained 12 bars. That's only 66% of the product that I purchased.

As a University student this upsets me very much. I chose to shop at your retail stores because of the competitive pricing and variety of products. My budget is specific and small, as any other customer I expect 100% of the product of which I have purchased to be given to me. Unfortunately I have misplaced my receipt but still find it of value to send it a complaint so that this issue can be resolved. Personally resolved for myself and for any other customers who are potentially going to purchase this specific product.

I would like to be contacted for further information.

Thank you.

I have a complaint in regards to the pharmacy at superstore. Prescriptions should be very confidential yet, on many occasions I had the pharmacy at superstore talk to my family about which medications I'm taking. That s just not right. I had my mom freak out on me and that shouldn't have even happened. It's personal information and should not be given up at ease.

I went to Calgary Trail superstore in Edmonton to buy newly introduced Zabihah Halal Pizza on March 04, 2017. I was pissed off when i saw that halal stuff is being stocked next to Pork dumplings! I mean halal is halal for a reason, they have so good selection of halal and non halal meats and meat products but they got this one spot to keep pork and halal together. Why on earth you will do that? Never made a purchase...

Date of incident: 01MAR17 @ 2:27 pm
Store # 02800 Term Z028004C Slip # 770000 REG 4
Location 2549 Weston Road, Toronto, Canada
Manager: Aaron Kornacki

Description of incident: I, the customer am a minority Caucasian Canadian. The cashier was brown skin, continued to carry a conversation with another brown skin man that was standing behind her at a closed register station. This man appeared to be a friend of the cashier. The cashier had her head continuously turned, facing the man behind her, continued to visit, while casually grasping for grocery items as she felt them come to her on the conveyor belt to be scanned in between her sentences. She was not concentrating on what she was doing, as the line up of people continued to increase at register number 4.
Luckily, these people are being gradually replaced by "do-it-yourself" check-outs, similar to what the "Fortinos" grocery store has.
I asked this cashier to focus on what she was doing. She then teamed up with the man she was talking too, and both claimed I was rude.
Do yourself a favor and send this lady to the warehouse so she can't be distracted.

Superstore in Duncan B.C Canada, hasn't had fresh clams for the past month and a half. They have been a regular product and each time I call they just answer me with "we dont know when their coming". Whom'ever is in charge of the seafood department needs to put more effort into the product ordering or at least give viable reasons why the product is not in. Other stores in my city all still are carrying clams but I like to support superstore but I am most likely going to take my seafood business to the other retailers.

Every single time I am at any Real Canadian superstore, this sadistic company would rather watch me struggle to carry my groceries than offer me a cart. I am sorry that my career does not pay me in loonies (i have requested but they refuse) so i am unable to rent a cart. As i attempt to carry my (on average 38 pound) load in a tiny green basket. I watch in Awe at the more fortunate costumers as they roll with such ease around the store. A very desirable solution to this all too common probably would be to have the carts available to all costumers not just the ones lucky enough to have spare change. If i was purchasing the cart i could understand but i am not. I have no need for a cart outside of superstore shopping. And i refuse to purchase a token shaped like a loonie, what a scam.

Pharmacy transaction: Feb 8, 2017 15:27
Pharmacy Asst/Tech: Filza, 853

I am writing to complain about the rude manner which in which I was treated at the Pharmacy. I was there to buy medicine. When it was time to pay, Filza said it costs $29. So I knew that my insurance wasn't used. Filza stated my insurance it was expired. When I asked about my husband's insurance. She rambled on about my not giving her about the information up front and proceeded to give me a lecture -- until I stopped her.

When people go to the Pharmacy, they are already dealing with some kind of sickness. Filza is obviously not cut out to be dealing with people. On the other hand her co-worker, Melissa, Pharmacist gave me service with a smile. Candy, Managing Pharmacist is equally as great.

I wouldn't come back if someone like Filza at the front lines. I took the time to write a feedback. Just how many will just walk away and result in lost business?

Thank you in advance.
Teri

I asked one of the customer service people at Heritage Superstore in Calgary for assistance as I wanted to hire a carpet cleaner. The lady I spoke to was called Carol. She was a middle aged white lady (I only mention race /age/gender to describe this person accurately they are unimportant ) and clearly did not wAnt to be bothered by customer requests. When I spoke to her in a polite way she glared at me and said that product was not available. She turned away and I called her and said I Am not done with my inquiry. She was quite angry and said "well I am done with you I don't know how many different ways I can give you the same answer" she said she was going on a break. All we wanted to ask was oils we book a carpet machine in advance! She was sour tempered and very rude also her nails were extremely dirty. Another lady came to assist as she could see things were escalating. This lady was totally different apologizing for carols behaviour and helped us. I mentioned that carol was rather a grody looking woman and her nAils were dirty but the lady helping us said although other complaints had come in (about carol) nothing would be done. Are they so desperate for staff they would hire a person like this?

I just noticed this morning that the last bag from my 4L bag of milk was sour and the really unfortunate thing is that this is my 23 month old sons milk that he drinks from daily and I didn't notice until after he had already consumed some.

The milk was dated February 7th and it was purchased through online click and collect on January 21st, order #[protected]. It was just recently opened yesterday and has been kept in the refrigerator consistently.

I have never experienced this before so I am concerned that it may not have been kept at the proper temperature during packing of my order, although I didn't notice a problem with the previous bags of the same package.

I am very upset and concerned as I am aware that this could make him very sick and I am just hoping that it doesn't.

At this point I'm hesitant to continue with click and collect for my groceries even though I did enjoy the convenience of it and I will definitely be taste testing the milk before giving it to my son from now on.

Today January 31, 2017 I went into the superstore in Duncan BC to get a few groceries and I was looking for something that I couldn't find and I was trying to get the attention of a couple people who kept ignoring me and continued on with that they were doing. Finally I seen the head store manager and was able to get his attention and had asked him if he knew where the pre packaged gravy was and he barley even slowed down to hear what I had to ask and very rudely had so no I don't. He proceeded to look up at the aisles so I thought that he was going to help me find what I was looking for. He had turned down one of the aisles that I had thought it would have been down so I proceeded to turn around and follow him. another gentlemen got in front of me so I followed him following the manager waiting for him to turn around and acknowledge me which he didn't. He continued to walk down the aisle and straight into the back of the store. He never offered to help me or find someone that could help me. I proceeded to try and find someone else and as I had said excuse me and I once again got eye contact but they continued on and just ignored me. After finding a 4th person in the meat department I finally got an answer to my question. The fact the head store manager was so disrespectful I was appalled. I have never felt so disrespected by a manager at most. I will probably never go back into that store again. I am a customer service person myself and would never think to treat a customer like that ever! it was disgusting and appalling. I would never suggest anyone that I know to ever go there and will probably not go there myself anymore. I don't know what your company can do to change this experience for me