Real Canadian Superstore
reviews and complaints

Today I was at checkout at superstore and was waiting in line, the lines were very long as to be expected on a holiday Monday. I was third or fourth in line and had been waiting about ten minutes and noticed a cashier getting ready to open her till. I asked her if she was opening and she said no. She then proceeded to walk to the very back of the line and take the person at the back to her till and opened it, providing service to this person. This person had only just gotten in line and had been waiting less than a minute and there were many people in front of them who had been waiting a lot longer. A couple people who were at the back of that line had also followed along and received service before waiting customers also. I was very disappointed and dissatisfied with this lack of customer service.

We were entering the parking lot to the Innes road store in Orleans, outside Ottawa, Ontario, when we were cut off by a seemingly random vehicle; our driver let out a brief honk of the horn to make the driver aware that we had already begun to turn into the one-lane entrance before he had in a very non-aggressive way.
Once we parked the man (who was losing his temper severely) ran up beside us and began berating us verbally in front of the store. That was when I realized he worked there due to the uniform.
He was screaming and arguing with me, even out driver was too afraid to react. He also could have ran right into us due to his evident road rage.
This man had longer dark hair pulled back into a short ponytail or man bun, and he was wearing an entirely black uniform, leading me to assume he most likely worked in the meat department or at least not directly as a sales associate or cashier. He also had glasses on.
The angry employee continued to stalk us around the store as we passed him about 4 or 5 times while inside as he stomped around and gave us the finger.
Completely inappropriate and childish behaviour. I want to know something has been done about him.

Hello sir/mam,
I have bought a bag of rice name royal umbrella Thai jashmin rice from your store in fort mcmurray couple week ago. I tried and did not taste like I am eating real rice. Recently I saw a video about the plastic rice with same company in Facebook. I am shocked. I was guessing if I am eating plastic rice. I would like to inqury about this matter pls. The company is same. So please please help me to figure out in this matter. Since I suspect it could be plastic rice, I stopped eating it and bought the different brand which is real rice. I will appreciate you're feedback.

Thank you

Aru shrestha
Fortmcmurray

Hi. I am a long time shopper at Superstore Kenaston in Winnipeg MB. I was disappointed with the in stock availability of many items on June 22, 2017! Many items that I regularly shop for were not in stock when I shopped at 6pm that day. 4 litre chocolate milk, red grapes, 3 meat vintage dellissio pizza, Udis gluten free bread, Udis gluten free hamburger buns, a dozen large eggs etc. All were not in stock. I was very disappointed. Pls improve your in stock availability. Most of these are staples and should be in stock in any decent grocery store.

Hi and good morning

I applied for Cashier position at superstore south Common store here in Edmonton, Alberta location.

Lady named Ranjit from HR called me for interview, I was not at home so she left message saying if I am interested call superstore number.
Same day I called her 3 times and left 3 massages but she never called me back.
however when I called her next day she finally picked the phone and schedule me for next day interview at 11.00 am, guess what I has there 5 minute early for my interview and she came to me and told me that you came 5 minute early and she have other things to do. I told her that I will wait 5 minute but rudely she looked at me and took her to her office and guess what she was not in mood of taking my interview and started taking about how much resumes she had and how many people applying for this position.
she told me that we are hiring part time only and you have to be available
24/7 for this job. we will call you anytime. hours and time is not fixed.

This was worst experience I had from this store it look like she is not willing to work and somebody for forcing her to work.
Her name is Ranjit and she is HR manager

Hope somebody can talk to her and advise her to improve her behavior
i guess she is doing this to all applicant coming for interview.

Thanks

When I login to do my click and collect online shopping it appears that the search bar and shopping cart are not working and are permanently loading. I can't add anything to my cart so have not been using the service for a few weeks. I've reset my computer and it doesn't appear to have solved the issue.

Please help, as I'd like to return to online shopping again.

Hello! On Friday June 9th as we were shopping in the Calgary Trail Superstore (Edmonton, AB) my mother had a very unfortunate experience with a staff person at the lottery booth. She paid for a lottery ticket with cash but the staff person got very upset my mom paid with coins too and started berating her. She raised her voice & said next time not to pay with coins because she hates getting coins. My mom was too shaken to tell me right away or I would have spoken to this woman directly and made a complaint in store..but I feel this is not at all acceptable customer service. If she did not want change, she could have at least said it politely, but there are also no signs posted anywhere requesting no change so how could my mom know? My mom is also not prone to complaining so if this upset her I felt it necessary to write to you & request better service training. Thank you.

Approached an empty cashier with a basket full of items. Was not acknowledged by the cashier in any way, even as I unloaded all of my items onto the conveyor belt the cashier still continued to stand there ignoring me and my groceries, while most cashiers by now would have at least greeted me and began to ring me through she stood there completely ignoring the fact there was a customer in front of her waiting for service. As I unloaded the last of my groceries I didn't think too much of her lack of service till a young male approached just as I was returning my empty basket. It was clear he was looking for a quick till to ring through, but seeing that I was ahead of him already decided to find a quicker till. Up to this point I'd still yet to even be acknowledged by the cashier, this being at least a minute since I approached her till, however as soon as this man approached the cahier jumped to action. Not only was he greeted, he was told to come back as he tried to find a quicker till so that he could skip in front of me as if I wasn't even standing there. I wasn't important enough to even be acknowledged, however this man clearly was, in fact he was so important he was allowed to skip ahead of some lowly female as if he was more important than me.
Except he isn't.
I am a human being and I deserve to be treated with respect. Race, sex, religion should not matter and frankly your associates should be taught to keep their prejudiced opinions to themselves. While this young man was treated with the utmost respect, even placing him first above a female already waiting for service I was not greeted, acknowledged or even asked if this was ok, in fact, instead I was flat out ignored. Even once I approached the till I still wasn't greeted, just simply asked if I needed bags or not, a far cry from the above and beyond customer service this young man was presented with. The cashier could have even easily justified her action simply by acknowledging me and thanking me for allowing him to go first, but that would have meant I was a person worth acknowledging. A fact your prejudiced cashier clearly didn't agree with.

I understand that Louise, the cashier working the till on sat June 10 at roughly 9pm, is elderly and her views are probably quite outdated. However, that kind of sexist behaviour is unacceptable and should not be tolerated. Every customer deserves to be treated with respect, not ignored in favour of a more favourable customer.
Especially when the customer in question is standing right in front of you there is no excuse for that kind of poor customer service. Treating one person poorly to make another happy isn't good service.

This is the worst reward program I have ever seen. I could load my points every week, spend a million dollars in your store but because I didn't buy any of the products from my "preselected items" I wouldn't earn a single point. Also, I will buy a gallon of Mr Clean or other large items and then it would show up in my "preselected items" the following week. I just bought this and I won't need to buy it again for another 6 months so why do they offer it the following week. And if you forget to load your offers you get nothing. I like a program where, the more you spend, the more you earn. The gas promotion is great. You need to change this.

This isn't a complaint. Only a suggestion. I was shopping and saw a few pieces of clothing i wanted to try on. I figured i may as well make it worth while do went through the whole clothing department pucking out things. I then went to the fitting rooms but there was no one there. I thought maybe they closed since it was close to 10:30pm but there was no sign or anything. I went to customer service and they said they close somewhere around 8 or 9pm.
I was miffed because i wasted 20 minutes picking out clothes.
A simple sign noting the fitting room hours or a sign noting CLOSED put up when the attendant leaves would suffice. I'm sure I'm not the only one whose done this and was miffed.
Thanks

The pharmacy at your yorkton location is ridiculous every single time we get pills for my mother on a call in or faxed in they half complete the order and leave it sitting. No final check and everytime they mess up the billing. Its a regular prescription been getting it from there for 3 years and litterally everytime there is something half done or messed up. Never an apology for the extra 45 minutes it ends up taking nothing. Extremely unprofessional and really isnt acceptable. Ive tried to make a complaint in store and was brushed off.

I am a regular customer at this location since it's close my home and children's school I go between superstore and longos depending on my needs I personally prefer superstore as they offer a wide variety of products and brands. Unfortunately last THursday evening I took my twin daughters age 8 1/2 shopping with me to superstore .. this is where an embarrassing incident took place (you may review your cameras and capture what was done) I asked one of my daughters to get two scoops of loose pistachios and put them in a bag as she eagerly got the scoop and bag (while I was getting beans beside her ) a store associate by the name of Julie literally yelled at my child from the outside isle "Put that down hello put that down don't touch the nuts" I can assure you you I never felt so humiliated my daughter wanted to cry but I stopped her and before I could approach julie to ask what the problem was she disappears into a back room (next to the fish department) I then asked the representative present In the fish department what her name was because she stopped to chat with with for a few seconds before disappearing . I found this behaviour rude and discriminating and I would suggest employee counselling on how to treat customers. I will be returning to the superstore at some point just not in the near future because I do not want to bump into Julie...such a shame for superstore that you have an employee who goes out of her way to make customers feel uncomfortable

I was at Real Canadian superstore 3 days ago looking at an add that they have Brar samosas. My nephew loves them so I drove after work from west end of the town to the east one real Canadian superstore, I saw it was all empty so asked the person behind the food counter and was told we clean up everything at 9 pm you are a few mins late if you come tomm before 9 pm we will have it here. Another girl behind the counter said the same thing. Next door I left a few mins early from work made it there at 8.45 pm and everything was empty. I asked the guys behind the counter (3 of them). One guy said you should have come early. I mentioned to him was here yesterday and was told it gets closed at 9 pm. It was now only 8.48pm. To this another guy with nose ring ( Skylar) rudely interrupted and said we cleaned up what can you do and started making some hand signs smirking at me. I again asked the guy behind the counter that I was in yesterday and I would not mind if they were half baked as I could bake them at home and willing to wait. The employee with nose ring (Skylar) said you can go complaint at customer service and laughed. the other 2 just stood there as if they did not care. I was planning to buy a few more things. I left my cart. it is one of the worst customer service I have ever seen. I did mentioned this incident to a part time manager. Then I drove down to Sobey's and They went out of their way to get me fresh samosas while i shopped there.
Feel free to check & verify your in store camera to experience what extremely bad customer service experience is maybe save it for a training video what not to do.

Real canadian superstore 825 Oxford St E, London, ON N5Y 1Y6 Canada

Bought gad at pump. Went in to buy 2 pjgs cigs with cash, put down 2 x $20, attendant scooped up and put in his till quickl then I see the total was only $19.45 so I asked for my other $20 back and he denied it and said he snapped the one $20 before putting in till. He did not. He put the 2 x $20 in slot quickly. So I verified my remaining money and confirmed back to him that fir sure $20 was not there. I am so dismayed by this. I told him that is a lot of money for me! I then asked for the managers name and station number, which he would not give me. I would like my $20 returned.

Hello,
I was shopping at Superstore west of Edmonton, I had a Lablaws ad. The 24 package of Nestley water was on sale for $1.88 Limit of 12. It is fake as they say the do a price match. The Supervisor at that store was rude ad didn't even know where the Lablaw store comes from she said that never seen this before but all the clothing in thay store comes from Lablaws.

Last night on May 14th I went shopping at the Chilliwack superstore. I was with my girlfriend and step son. We went to get a free cookie from the bakery for my kid. There was the night shift janitor standing at the counter. He gave my stepson a cookie with his very dirty hands. They were literally covered in grease and dirt. After I walked away with my son, so I couldnt hear, he started attempting to flirt with my girlfriend. She didn't tell me until we were home so I wouldn't start a fight. She was very uncomfortable. He said something like "that dress looks very delicious on you, pretty momma!"
Now.. If you guys aren't going to do anything about this, I guarantee you that I will. This has been stressing me out all day and I'm ready to go to the store and find this pervert and help him remove his entire jaw.

I don't get it. We shop nearly exclusively at the deerfoot meadows superstore in calgary. Generally, we find everything we want, with one exception. Pretty much every time we go, the area for mann's snap peas is empty, and we have enough to drive somewhere else to get them. I'm referring to the smaller bags (227 g).
Clearly, they sell out quickly. Isn't that reason enough to have more on the shelf? They sell!
I am getting so sick of rolling my eyes up, having to say "gotta go over to walmart again", because that one item is constantly not there.

My family and I have been shopping exclusively at the real canadian superstore for 6 years now with nothing but good good prices and great customer service . no complaints until today. I went thru cash line 4 at 17:03 and had the misfortune of meeting the rudest or the person with the lowest customer service skills I have ever come across. I think her name was Emma. As usual I greet the cashier to wich she responded " I'm not done with him yet ( referring to the gentleman paying his bill ) so you will have to wait " she then grabbed my basket that was stil on the belt and agressively handed it to me saying " this can't be here you have to take it to the back" she refused to accept my pc plus card until I had taken the basket back . she then complained leaving the basked in the belt would make her work harder ( I've worked as a cashier and really found there was no difference in the ammount of work if the basket is there or not ) I am normally understanding of poor customer service since I have worked the field and I know people are dificult and they get paid little. But this level of agression and willingness to argue with a customer can really damage the image of your company if you care at all about that. Very sad because this is my favourite store in town and recommend it to all my friends and family