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Real Canadian Superstore Customer Service Phone, Email, Contacts

Real Canadian Superstore
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www.realcanadiansuperstore.ca
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1.1 678 Reviews

Real Canadian Superstore Complaints Summary

11 Resolved
664 Unresolved
Our verdict: If considering services from Real Canadian Superstore with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Real Canadian Superstore reviews & complaints 678

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Newest Real Canadian Superstore reviews & complaints

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11:41 am EDT
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Real Canadian Superstore expired goods being sold

Last week I bought a bottle of Bailey's French Vanilla creamer from the Superstore on Gateway and McLeod in Winnipeg, MB. This morning I went to use it in my coffee and it was curdled. I looked at the expiry date and it expired on March 16, 2018! Why was it still on the shelf in May? I cleaned out my purse two days ago and threw away my receipt so I can't return it now. So not impressed.

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10:56 am EDT

Real Canadian Superstore click and collect

My complaint is due to a worker on May 29th 840 am. I have 3 children so I always use click and collect mutiple times a month. I'm very much a reoccurring customer. I have 2 sick kids in my van so I drove a bit early (20 mins) for my 9 to 11 pick up time. I was prepared to wait my time but called to let them know I have arrived. The lady who answered was incredibly rude to me on the phone. I stated I was early and it was no problem to wait. She replied with well your waiting because your time isn't 840 it's 9 and I haven't even stapled any receipts it's all a pile of paper. I said okay I understand that's okay. Then she said we will bring out when we can and hung up. I'm incredibly insulted. I have no issues waiting and don't appreciate getting hung up on as if I'm an inconvience to her for simply calling to say I have arrived early. I did not demand my groceries to be brought out I was willing to wait. I dont plan on using this service again which is sad as it was very handy for a mom of 3.

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1:56 pm EDT

Real Canadian Superstore customer service complaint

12350 137 Ave NW, Edmonton, AB T5L 4X6
Date of Incident : May 26, 2018

On May 23 I purchased items for the total of $220, the free item for the purchase of over $250 was a fan. As I was missing $30 to get a free item I told the cashier I will be taking some more stuff to sum it to $250 but she told me that I can come within one week and to the rest of the purchases and they will combine the receipts. So today I went back did over $80 purchase. First the person at the customer service was rude and walked away, then the Manager Rima was very rude, even said that we don't know how to read. She admitted that the cashier misinformed us but she would not do anything about our lost as people like us are abusing of free stuff! She was even degrading her own staff by saying she is new, her English is bad! I am not a person who complains but this is the first time I met a manager who has such bad attitude and customer service. When I said I am not coming again, she responded, OK.

My desirable resolution is an apology from the said person and I leave it to the company to take appropriate action so you don't lose more customers like me.

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9:32 am EDT
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Real Canadian Superstore my on-line click & collect order not registering at their location

Every 2 weeks, for months now, I use the Real Canadian Superstore's click & collect on-line grocery shopping at the 1301 Lougheed Hwy, Coquitlam B.C. location. This is a great convenience for me as I have stage II brain cancer and cancer fatigue, I'm often challenged to walk around inside a Superstore and grocery shop. Tuesday morning I was taken by ambulance to my local hospital's ER with cancer related issues, I was there for 3 1/1 hours, having many tests done on me. I was told by the ER Doctor to go home and rest. I rested for the rest of this day, all day Wednesday and then was able to sit on my couch Thursday and grocery shop on-line. Thursday morning, I completed my on-line grocery shopping and my total was $431.48. I always choose the same pick-up time for Friday 3:00-5:00. Friday afternoon at 2:45, I checked my grocery list and saw that there was 3 items not available (this is somewhat usual), and my new total was now $374.47 (without these 3 items) this told me that our grocery shopping was done within their store but I hadn't received an email to confirm. I called their #[protected] and chose option #1 for picking up an order. I spoke to Thomas, he asked for my first & last name, he asked me to wait a second, but he then told me there was no order showing for me. He asked my first & last name again, spelling it for him, and re-checked, and again, no order showing for me. I told him that when I checked my own list on-line, it showed me 3 items missing, and a new total. How can someone in their store have completed my grocery shopping, and give me a new total, and now there is NO order for me to pick up? Thomas said he didn't know why. I told him to please talk to his manager and call me back, I gave him my home # and we ended our call. Soon after, I got a call back from their Click & Collect Manager, named Dig (spelling ?). Dig also told me the same thing, no order for me to pick up. So I asked Dig if I'm going to be getting my groceries at all, and he said no. He then told me to call their customer service number and they'll be able to tell me what happened with their system. By this time is was close to 4:00, I called the number given to me and was promptly put on hold. At this point, I hung up and my husband and I were forced to go to a Superstore location close to us, 3000 Lougheed Hwy Coquitlam (this location does not offer the on-line click & collect). This took a total of 2 hours and when we got back home I was so exhausted, both my husband and son had to unpack and put away our groceries and I had to go lay down. I am very angry that because of a computer glitch with Superstore, I had to put my health situation at risk and was forced to go grocery shopping inside a store. In the end our total was $445.65 ( with using $20.00 in rewards points). Although I can't be compensated for my extreme fatigue, I would like to ask for a refund of the $445.65 as compensation for putting my health at risk. Thank you for you time and attention to this important matter.
Kind regards,
Mary Lou Bird
p.s. My receipt code #[protected] 01526 and store#01526 time at cashier Brandon #261 was 18:24

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Update by Southafrican5
May 26, 2018 9:33 am EDT

I shouldn't have to suffer because of Superstore's computer glitch.

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9:03 pm EDT

Real Canadian Superstore tfal actifry

Since the item was on sale we purchased the above today May 19/18 at the Mcphillips st Suerstore. Once arriving home and unpacking the tightly taped box it was discovered that the item had been used. There was a thin white film line through the inside of the opening where you add items to be cooked. There was not any protective plastic anywhere on the item again prompting me to assume the item had been opened and used before. How can you shelf and resell a used item and not inform the customer of this? I would not have purchased this item had I known it was "used". Now I have to bring this item back to your store (do staff not thoroughly check over returned items? Is there not any due diligence on your part?) find parking, and go to customer service.
I am appalled that this item even went back on the floor to be sold.
Truly disgusted and dissatisfied with your company.

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4:42 pm EDT
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Real Canadian Superstore customer service complaint

To whom this may concern,

I was out with my husband and Infant on a regular weekly grocery shopping trip to our local Superstore (located by Weston and 401). On our way out we waited for the elevator when one of your staff pushed a trolly filled with bins of groceries next to our cart (4:50pm). He then stated that we could use the escalator. We told him that we have a baby in the cart and the sign next to the escalator clearly states that we cannot go on there with the baby. The staff then goes on to say, "Oh ya!" My family gets onto the elevator, the staff quickly boards behind us and pushed the troller right into our cart with our baby aboard. The staff did not say a thing. So appalled by his actions I said. "You can say sorry you know." He then said sorry, looked over at the baby and sarcastically said, "Oh! He looks so terrified." I am quite upset and that horrified at this service. He could have seriously hurt someone. If the car seat tipped over and the baby got injured this could have been a lawsuit. We love the convenience of shopping at Superstore, unfortunately, with this type of service I truly am not sure if I look forward to coming back. I really do hope you plan to provide the appropriate training required to educate your staff on how to deal with customers or honestly you will have less off them in no time.

Linda Tat

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3:00 pm EDT

Real Canadian Superstore product with coupon inside

Hello,
I would like to express my frustration in purchasing a product off your shelves not more than a few months back that had a coupon inside for a future purchase. Unfortunately the coupon had already long expired!
The product was an Andalou Naturals mosturizer purchased not more than 2-3 months ago. Of course I do not keep receipts for such things and this was the first time ordering this brand of product that's how I know approximately when I purchased it. The coupon expired in June of last year!

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7:42 pm EDT

Real Canadian Superstore superstore gas station 300-3633 westwinds dr ne calgary

Today I visited superstore gas station store -01742 and Associate Gurpreet Singh was working at gas station. I am really upset with his bad attitude and aggressive way of talking with me. I did some inquire from him and he was giving excuses and didn't gave me right information. This is a poor customer services. I will avoid any services from superstore in future.

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3:32 pm EDT

Real Canadian Superstore click & collect

I've been ordering from Superstore Click and Collect for over a year now and never really had any major issues, however, I picked up an order at the Signal Hill Superstore in Calgary on Saturday, May 12th and had a handful of problems!

First off as you can see by the pictures, I bought fresh ravioli that they gave me with the same expiry date as the day I picked up my order with a 30% off sticker. As you can see, I opened it and there was mold all over the ravioli! I had to go to work and did not have the time to return it. I think it's terrible they chose to unload that on me when I'm expecting to receive FRESH items when using click and collect. I was not aware I had to make special instructions for the shoppers not to pick moldy expired products for me.

Secondly, when I called to pick up my order, the guy on the phone asked if I wanted to put it on the card on file. I said no, I would like to pay debit. He repeated again "so..card on file?" I said no I would like you to bring out the debit machine which they have always done in the past at the other location where I frequent the most. When the lady brought out the order she handed me the receipt and when I asked where's the debit machine, all she said was "Well, it went through". I said I did NOT want card on file and she just looked at me and said it went through sorry. Whatever, I wasn't going to argue I guess...

Then as she was handing me the bags to load into the trunk she had almost two full boxes of frozen goods that they didn't bag! I said "did you guys run out of bags too?" She said "yeah I don't know" and proceeded to unload over 12 large frozen items loosely in my trunk. I couldn't fit them in the other bags if I tried because those were already stuffed so full they were on the verge of breaking. Long story short, I had 2 young children in the car and now a ton of loose frozen items to haul in my arms back home along with the rest.

To top it all off, I chose to pick up on a Saturday and had to pay a $5 fee for the worst experience I've ever had with online grocery. No one was apologetic for making the mistake of going against my payment request or throwing 3 bags worth of loose products in my trunk. Then I go to make the $9 pasta the very next day and I see that it was already a day expired and moldy.

There's been many little hiccups I've had along the way with Superstore and just swallowed those but this is seriously the last straw. I would rave to family and coworkers how wonderful and convenient this service is but after this experience, it really does not seem worth it at all!

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Update by Melissa J Beamish
May 17, 2018 3:55 am EDT

I apologize, the update is meant to be a reply to the [censored] who is apparently reporting me to CPS for stepping out of my car and leaving my kids unattended to open the trunk for the click & Collect people to put groceries in haha wow.

Update by Melissa J Beamish
May 17, 2018 3:44 am EDT

You're [censored]. The whole point of click and collect is to phone the order in and be in the car WITH THE KIDS while they bring it. Also hense the complaint of hauling both kids back to the house with the loose groceries... go [censored] yourself.

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7:14 pm EDT
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Real Canadian Superstore self checkout

Today I visited the Real Canadian Superstore at 190 Richmond Road, Ottawa, ON. After shopping for a few items I proceeded to the Self Checkout and was prompted by new graphics on the touch screen. My complaint is regarding the new software or different setup. Change is good, but this change is senseless; non-descriptive and juvenile graphics, lack of text, and no direction. When I spoke to a nearby employee, they said there have been lots of verbal complaints. Is there an explanation or goal you are trying to achieve by switching the system?

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jacksonn
, US
May 24, 2018 8:39 am EDT

Used the “new and improved” self checkout at Real Canadian Superstore a few times now. What a joke. Totally confusing design. Had a problem that stopped me from proceeding each time I used it. I’m an educated computer literate person — changes made to procedure are a disaster. Maybe go back to old checkout system which was much better. Or copy Walmart self checkout. It’s very quick and efficient— never a problem with their checkout!

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Sherry Burton
, CA
May 23, 2018 9:33 pm EDT
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I Completely concur with all these statements. The previous self checkout system was way more user friendly. I have advanced technology skills and was stumped by simply looking up an item without a bar code. Do not understand need or benefit of this new system. NOT USER FRIENDLY.

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9999999
, US
May 15, 2018 9:55 pm EDT
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I agree with Mark. The new icon-only screens are confusing at best. I shop at a store in Winnipeg where there are very few Caucasian shoppers, so I assumed RCS replaced the text-based screens with 'pictures' to help people whose first language is not English. Why can't the screens show icons *and* (English) text?

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9:02 am EDT

Real Canadian Superstore click & collect

I ordered online for the convenience, but at the end of the day it was not all that convenient. The service seems extremely disorganised and not very customer service oriented. When I got home and unpacked my order, one of the items was missing, and it was only a small order (9) items. So I called the customer service # the following morning to report, I gave all of the information and then I was promptly disconnected. I called back and gave all the same information over again and in the end I was told that a refund to my credit card would take 5 to 7 days. Very disappointing!

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2:32 pm EDT
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Real Canadian Superstore cashier/ checkout

I used to shop at the Superstore in Whitby, Ontario every single week. I grew tired of the lack of stock, disorganized store and the click and collect kids literally pushing their huge carts in front of me while I was trying to look at something.

Today I figured I would try the Superstore again because I love PC products. I went relatively early in the day checking out just after 8am and the store was just starting to get busy. There were only 3 lanes open so there were people in front of me in line. I proceeded to unload my groceries into the belt and waited for my groceries to begin getting scanned. This is when I encountered the RUDEST employee I have ever had the displeasure of encountering in my life.

She didn't even say hi to me or ask if those were my groceries or if I needed bags she just abrubpty started scanning my items and throwing them onto the conveyor belt thing. I started putting them away into my bins and she got angry because I was taking too long. Lady, if you want to organize my groceries neatly in my bins be my guest. I bet you won't be any quicker.

My breaking point was when I kindly mentioned to her that I had a 24 pack of water bottles in the bottom of my cart and she very rudely told me "you have to bring that to me to scan I don't have a bar code". I have a bad back which was worsened from having to move the huge thing of water, next time..ask if I can bring it to you!

Her name is Joanne and I will be avoiding her if I ever decide to return to the superstore which at this point is unlikely. Longo's now has my business.

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4:11 pm EDT

Real Canadian Superstore food is spoiled!!!

I bought the wonton wrap two days ago and was planning on cooking it today. I used the wonton wraps and cooked it only to find out that it was SOUR! All the ingredients that I used to make the dish was completely wasted and this isn't the first time that this happened! If the food is already spoiled, DON'T SELL IT! If you keep this up, all the customers will get sick from the food that you sell! Please always double check the food before selling it to the consumers! For such a big company, the regulations for your produce should be strictly regulated and I was very disappointed to find out that nothing was done to ensure the safety and freshness of the food!

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2:48 pm EDT

Real Canadian Superstore racism

I purchased a $50 visa card as a emergency card for my 16 year old daughter. Two days ago I called after school and asked her to pick up pita bread for me, when she got home she was very sad so I asked her what happed? She said momny I've never felt so embarrass in my life. She said she was with a friend because she only had one item decided to go to the self check out, where she was approached by a worker who was doing the self check out assistance. He had the audacity in this day and age in Canada mind you to ask my daughter " why did you use the self check out is it because that visa card isn't yours" why because she's black I'm absolutely disgusted by this behavior and that my child had to go through this!

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10:05 am EDT

Real Canadian Superstore staff customer service rather bad

The cash register is suppose to open at 8am and never opens on time at the Jo Howe location in Halifax Nova scotia. Today several women were waiting in a line up for the teller to open late as usual. The register person let a man cut in front of all of us. I told the staff person but he did not care that we were upset and continued to serve this man. I also told the staff person that i would be reporting the bad service and was told "you do that" have a nice day. I found him very condescending. staff person-- ryan number 238

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8:22 am EDT
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Real Canadian Superstore staff attitude at the loblaw pharmacy

I attended the President choice store on 3185 Grandview hwy, Vancouver as usual to make my household purchase and visit the pharmacy to order my Insulant and strips.

I noticed there were new staff everywhere. I realized a new management changed all the staff we used to see and talk to.
at the Pharmacy, I was insulted by the pharmacist assistant. I do not know her name, but it was about or around 8:00 pm. I went to the order counter desk, she was busy on the computer, I had to wait. then I tried to talk to her, but she would not look at me. then I said excuse me. she said she is busy. I waited, then I asked her again, she looked at me without saying anything. I said, I want to put order for Insulant and I gave her my name Nuha Salloum. She said she needs to call London Drugs to transfer my prescription which I found it odd. because I am regular customer at loblow pharmacy and London drugs, there was no need to request a transfer of my file from London drugs. I interrupted her while she was on the telephone with London drugs and I asked her why is she transferring my file. she would not look at me for at least 3 minutes and would not answer me even though she was put on hold on the telephone. she would not look at me. I was furious as I repeated my question three times but she would not talk to me.
Then, I said it again with higher tone, I asked you a question. She looked at me as she is discussed, and said, without the prescription I can not put your order. she needs to wait. I said I am going to do shopping and I will be back in 20m. she would not say anything and I left the counter. I returned back in 25 minutes. she would not talk to me, I sat at the chair in the waiting area, she looked at me and she did not say anything, then I asked another person, a male pharmacist assistance. I notice he does not speak English well, he asked for my Driver licence to verify my name which I found it odd too. he had to repeat four time and had to bring a paper and pen to write my last name and twice questioned if this is my first or last name. then he returned saying they are still waiting for the fax from London drugs. the fax was 20 minutes ago sent but they did not check the fax machine. when I found out the fax is in, they male said it may take another 30m. I said no, I do not have time. she told him that she has too many orders and I have to wait. she would not talk to me, I asked to speak to the pharmacist, he heard me but ignored me and he would not come to assist me. I found the whole experience is not acceptable. I asked for the store manager, they ignored me. I walked to see someone to call the manager, two other staff told me they are busy and do not know where is the manager. then I went to the customer service, and asked for the manager, the store manager was not in yesterday night but a lady came and talked to me and I told her what happened. she said she will go and talk to the pharmacist, by the time she was going, my husband was coming toward the customer service with the medication. I told the lady I will send the report to the head office about my experience. I noticed the store staff throughout have changed. I was treated with racism yesterday. because I watched the pharmacist assistance speaking to Canadian Asian with smile and help them, I found myself not welcome. I told my husband I am not coming back to the store again. and we should another store to do our shopping. the lady who was covering for the store advised me that the management and staff changed and hired different staff to meet the area need. which means the Chinese. I understood what she meant. because I notice it too. We have been doing shopping at Real Canadian superstore since the day the stores opened in Surrey, then in Vancouver, but now we decided after this experience, not to visit the store again because I felt I was very sick and went thru anxiety from the pharmacy and other staff attitude. We spent about 750 -1000 dollars per month at superstore . we can spend it somewhere else where we are welcome and be helped when is need with better attitude. MY phone number is [protected] or [protected]

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6:16 pm EDT
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Real Canadian Superstore pharmacy

I've been using the pharmacy for awhile now but everytime I refill my birth control pills they never have the right one so they always change it for a different one. I keep telling them I can't take this specific type. Always tell me it's on back order! I don't recommend going to the superstore pharmacy. Never have anything in stock! The pharmacist never knows when they will get it in. Told me it'll be in today, went in and still don't have it. Like common birth control pills shouldn't be messed with. Also when I have a prescription it's always an hour long wait and sometimes they don't even have it done! I'm so sick of the service there I'm switching to another pharmacy I'm done with the I don't knows and the hours long wait !

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1:49 am EDT

Real Canadian Superstore customer service

I had an employee be extremely rude an tell me to F off in front of many other customers. The manger of the Sudbury location did nothing and decided that if that employee does anything else I get banned. Because the employee was rude. This manger and employee need to be dealt with. I would hate to have these people who are unfit to work ruin the experience for any other customers.

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10:50 pm EDT

Real Canadian Superstore customer service

We bought two decorative cushions which the price tag said $4.94. At the register the price came up at $15. The cashier asked for price check. My husband went to double check and saw the price checker move the remainder of the same pillows over so it was not under that $4.94 price tag. The manager came over and price checker said the items where $15. My husband said he saw the price checker move the items over from under the$4.94 price tag and the price checker lied and got angry and yelled at us. The manager than insisted that the pillows where placed in the wrong spot by other customers. I checked the price tag carefully and the name was correct but the manager insisted that the two bar code number do not match. We than asked the manager if it was the customers responsibility to check the bar codes or the employees to make sure they are placed correctly but the manager kept insisting that it was other customers that moved the items. If she did not personally oversee them being moved by customers or saw the employees arranging the shelf, how can she say for certain it was the customers. I did not expect to get the items I for free as per law, at least i expected to get the items at the price shown. I worked as a cashier at a big grocery store and the customer is always right! We shop at superstore every week for groceries and all of our kids diapers and clothes and now we will think twice before going to superstore. We will ask our family and friends to think twice at shopping at a place where the customer gets blamed for the employees mistakes. Worst experience ever!

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8:00 pm EDT
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Real Canadian Superstore cashier customer service

Hello,

This is the second time I am writing the complaint about the superstore, but I did not receive any feedback. Its not the first time that I found the product with wrong price tag or wrong display. When I go to the cashier, they say the items might be displaced by previous customer. It is really ackward situation because this experience seem to be never-ending. But this time my complanit is about the cashier named dakota at newmarket branch. I tried to use my gift card which I did not know the exact amount, he was treating me with lots of anger because he had to use random number to find how much left in my gift gard. I finally found the exact amount of my remaining gift card and told him, but he rudely refused and told I should have told him earlier. I was shocked how he was behaving since I never saw this kind of behaviours in any stores. I asked him to page a manager and he you "no; you should go and get the manager", he was almost yelling at me. I finally talked to tressa the manager and she nicely treated. I think this is last time I am shopping at your store since walmart, costco and other competetor have far better customer service and treating customer like a gem. Just so disappointed with my experience at super store

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Real Canadian Superstore In-depth Review

Store Layout and Organization: The Real Canadian Superstore has a well-organized and spacious layout, making it easy to navigate through the aisles. The different sections are clearly labeled, and the shelves are neatly stocked, making it convenient to find what you need.

Product Variety and Availability: The store offers a wide range of products, from groceries to household items, ensuring that customers can find everything they need in one place. The shelves are well-stocked, and I rarely encounter any out-of-stock items.

Pricing and Value for Money: Real Canadian Superstore offers competitive prices, and I find their products to be reasonably priced compared to other supermarkets. The store also frequently offers promotions and discounts, providing excellent value for money.

Customer Service and Staff Knowledge: The staff at Real Canadian Superstore are friendly, approachable, and knowledgeable. They are always willing to assist customers and provide helpful recommendations. I appreciate their excellent customer service.

Online Shopping Experience: The online shopping experience at Real Canadian Superstore is convenient and user-friendly. The website is easy to navigate, and I can easily find the products I need. The checkout process is smooth, and I appreciate the option for home delivery or pickup.

Delivery and Pickup Options: Real Canadian Superstore offers both delivery and pickup options, which is incredibly convenient. The delivery service is reliable, and the items are always well-packaged. The pickup option is also efficient, with minimal wait times.

Loyalty Program and Promotions: Real Canadian Superstore has a loyalty program that offers great benefits to its members. I enjoy earning points on my purchases, which can be redeemed for discounts or free products. The store also frequently runs promotions and offers exclusive deals to loyalty program members.

Quality of Fresh Produce and Perishable Items: The fresh produce and perishable items at Real Canadian Superstore are of high quality. The fruits and vegetables are fresh and well-maintained, and the meat and seafood are always fresh and well-packaged. I trust the store's commitment to providing quality products.

Cleanliness and Hygiene Standards: Real Canadian Superstore maintains high cleanliness and hygiene standards. The store is always clean and well-maintained, and I appreciate the efforts taken to ensure a safe and hygienic shopping environment.

Accessibility and Parking Facilities: The store is easily accessible, with ample parking facilities available. There are designated parking spaces for disabled customers, ensuring convenience for all shoppers.

Return and Refund Policy: Real Canadian Superstore has a fair and customer-friendly return and refund policy. I have had no issues with returning or exchanging products, and the process is hassle-free.

Overall Shopping Experience: My overall shopping experience at Real Canadian Superstore has been consistently positive. The store offers a wide variety of products, competitive prices, excellent customer service, and convenient online shopping options. I highly recommend shopping here.

Comparison with Competitors: Real Canadian Superstore stands out from its competitors due to its extensive product variety, competitive prices, and excellent customer service. It is my go-to supermarket for all my shopping needs.

Community Involvement and Corporate Social Responsibility: Real Canadian Superstore actively participates in community involvement and demonstrates corporate social responsibility. They support local charities and initiatives, making a positive impact on the community.

Recommendations for Improvement: While Real Canadian Superstore provides an overall excellent shopping experience, one area for improvement could be to increase the availability of organic and specialty products. This would cater to the growing demand for healthier and niche food options.

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Real Canadian Superstore contacts

Phone number

1866 999 9890

Website

www.realcanadiansuperstore.ca

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Use this comments board to leave complaints and reviews about Real Canadian Superstore. Discuss the issues you have had with Real Canadian Superstore and work with their customer service team to find a resolution.