I purchased a RCA Scenium, model: hd 50lpw175 on 12/03/05.
On September 22nd, 2006 (9 months later) the screen went blank.
I called for service from Best Buy since I purchased warranty from them for 4 years of in-home service.
Best buy suggested I call RCA instead since it’s under a year it’s still under the manufacturer’s warranty.
I called RCA and was given A.I.D Audio and T.V (closest location to me) number to call for servicing.
I called A.I.D and they gave me the earliest appointment they had which would be 1 ½ weeks later on October 3rd.
Well October 3rd, no one showed up or called so I called them and there was no answer. They were obviously closed due to the Jewish Holiday of Yom Kippur.
I called on the fourth and they were still closed so I called RCA who apologized and gave me the number for 3 more service centers……none of which come to my location. I called back RCA and was given another 2 numbers to call, One spoke no English and the other doesn’t come “out that far, honey”. Yes, you guessed it, I called back RCA and again they apologized and we decided to just order the lamp and replace it our selves…simple enough…right...wrong!.
I gave my CC info and the order was placed. Well 6 business days later I call up to see more or less when my order would arrive and guess what? The agent placed the order incorrectly and they do not want to re-order so I won’t be double-charged. Needless to say at this point I wanted it re-ordered and overnighted. However, it seems they are not able to over night items even at my expense, I’m willing to pay at this point.
But the “Supervisor” Neil, who had promised earlier to overnight it, backed down from his word and claimed he never said that.
Of course, after dealing with the incompetence of these Customer service reps, I wasn’t surprised to find that he (Supervisor) wasn’t a man of his word.
Customer Service at RCA is CRAP!!!!! Without CUSTOMER”S they wouldn’t have a company, and if this is the way they treat their customers (myself and others on this board) they won’t be a company sooner rather than later.
P.S I called their Consumer Dept to file a complaint and they are as bad if not worst than the customer service reps themselves.
As someone who works in the customer service field, I am APPALLED.
Thx for letting me vent.
It’s October 18, 2006 and I still have 6 more business days for the part to arrive IF it was entered correctly this time.