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RC Willey / Customer Service

Salt Lake City, UT, United States Review updated:
I have done business with RC Willey store at 21st South in SLC for several years now, making several major furniture purchases with them. I was willing to overlook problems with the first couple of purchased itmes items not being delivered when promised and so on, but the last straw was on Saturday 6 September 2008. I have just bought a new home which I wanted to furnish. I had budgeted about $5000, but thought I would take a chance and inquire about a credit limit increase on our account so I could free up some of the cash I had saved. After spending the morning cleaning and packing (and granted, dressed in shorts and T-shirts we probably looked more like we belonged in Home Depot rather than a furniture store), we ran down to the SLC store and found a few items we really liked. As is typical of that particular location, we didn't get any help from the sales staff, who were sitting around on the sofas and looked the other way when we walked by. Having come to expect that, we went upstairs to the customer service desk to ask about the credit line increase. As we approached the counter, we could see the staff chatting. As we approached they looked in our direction and fell silent, but no one made a move for the counter. They gave each other those "knowing glances" and one staff member actually rolled her eyes as another got up with an audible sigh to help us. Needless to say, we left the store without making a purchase of any kind, and ended up driving to IKEA (60 some-odd miles from our home) where customer service was exceptionally friendly and competent, and where we found some great deals. I have heard since then that that particular RC WIlley store is known for very poor customer service, but that the Syracuse is much more customer service oriented. If we ever decide to do business with RC Willey again (which I highly doubt) we will definitely NOT be visiting the Salt Lake City store.


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  16th of Aug, 2011
Agree Disagree 0 Votes
I have shopped at RCWilley for years, but today I was totally confused ... I found a sectional and ottoman on the internet and tried to purchase it which was impossible with the way they have it set up, so then contacted the store with a salesman I really liked, and tried to order what I had found, which went really well, until it came time to purchase, they wanted 20% down to transfer to the store near my home, they would not put it on my account, and wanted to put it on my charge card, we do not charge on are card, unless it is a emergency, SO I asked if my son could come and pay in full that day, and of course NO... I had just purchased about eight thousand the month before and paid in full, and that time they allowed me to put the 20% on my charge account at the store, come on, what a joke, I would love someone to explain this to me... you are getting your money what difference does it make who gives you the money, you would think you could check are history with you and know we are valuable customers this happened at the Syracuse store and my salesman is wonderful and helpful, but he has to go by the rules, , , THANKS MARK
  16th of Aug, 2011
Agree Disagree -1 Votes
  16th of Aug, 2011
Agree Disagree -1 Votes
just needed an explanation
  16th of Aug, 2011
Agree Disagree -1 Votes

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RC Willey Home Furnishings Logo RC Willey Home Furnishings
Customer Service
Overall Satisfaction Rating

39 Reviews
2301 South 300 West
Salt Lake City
United States - UT84115
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