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[Resolved] Rak Bank / credit card

DUBAI, United Arab Emirates

I've been a customer of RAK bank for the past 10 years religiously doing the payments and making sure all payments are done timely. Now that I have some extra money wanted to close the card and loan that I have with RAK bank. I called asked the outstanding amounts to pay and did the payment promptly. Since that day every day I'm trying to call and request for a closure and I'm told to pay 100 aed sometime, 20 aed sometime, 160 aed sometime. This is continuing since the past 10 days . Every day I go to the RAK atm and do the payment and request for a closure and to my surprise I am told a new amount to pay ( Can you pay this amount now?). Everyday I get told this is the outstanding for now and you pay this and request for a closure, once I do this payment they give me a fake ref number for card closure which later I know does not have any meaning.
The customer care people are only playing around with customers and taking them for a ride.
I'm so frustrated and very upset with the bank. I was under the impression that RAK bank was a good bank but I am wrong.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear customer,
    Please contact us on 04-2130000 or provide your contact number for us to reach you.
    Thank you

    Regards
    RAKBANK Team

Ni
Jan 29, 2017

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