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Rainsoft System / high interest rate negotiation

OH, United States

I called into American Finco to negotiate a decrease in my finance charges because I noticed that my balance had not went down for over a year of payments on time. After speaking with a representative I was clearly told that my finance charge could not be negotiated down any lower. I stressed to the representative that I have paid on time every month and my balance never seems to be going down and I feel like I'm being taken advantage of. As a customer, I feel like we should be able to work somenthing out. Nonetheless, I was told there was nothing they could do to assist me. Now here it is almost two years later and my balance has only dropped minimally.

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