Rainsoft / rude customer service!
My Husband entered to win Bristol Race tix, and we were approached by RainSoft Water Purifying Co. to do an in -home assessment of our water. (What NASCAR and RAINSOFT have in common? I dunno!!) So we made an appt. on a Sat. 2-2-08 (the only day we had available). The Rep. came to our home. He was a nice older man. After a 3 hour demo, we decided to purchase their $5000 system. I was hesitant, but my hubby thought it would be a good investment. Not to mention the 5 years worth of, dish soap, laundry soap, dishwasher soap, bath gel, all purpose cleaner, and maybe another cleaner. Anyway, we told the rep that our credit was horrible. He said "don't worry, they will do what it takes to get you approved." Meanwhile, we waited a week for install. The Rainsoft Co. called our home and left a brief mess. asking us to return the call. We did not, figuring it was just a conformation call. NO more contact was attempted by them. Saturday came, 9, 10, 11, 12 o'clock rolled around, NO RAIN SOFT PEOPLE. Since I was hesitant anyway, I said "Good, Im glad they didn't come." THEY NEVER CALLED BACK TO SAY THEY WERE NOT COMING. THey wasted my time on 2 different days!!! So today, one week later, I called Rain Soft to complain about their lack of information/communication to us THE BUYER. BO, the office manager, was immediately angry, says that he called and left several messages, then admitted to only one call made, which offered no detail. I read the complaints about rainsoft BEFORE the install was to happen and was that much more against it. (the price I should say) And I learned that many other people were as disgusted as me. I also learned the their are many systems on EBAY from UNHAPPY RAINSOFT CUSTOMERS. I found a system for $600 and he was giving all the soaps. Bo, the office man, hung up on me while shouting at me, I called back to let him know I was posting this complaint online and calling their main Office, He said "Good, you do that" and he DID NOT KNOW THE NUMBER TO THE MAIN OFFICE, HE TOLD ME TO GET IT ONLINE. My money spends like everyone else's. I could have paid for the system right then, but I am so glad it was never installed. You can get many other water softening systems for far less!!! Try your local home improvement stores before buying this system to compare the quality of other companies. Thank goodness for online postings to the consumer.
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