Radisson / Deficiency of service
A copy of email to Radisson Hotel India:
I am a practicing Advocate at Calcutta High Court.
On February 23, 2007, I along with my family and friend Mr. Vijay Soni went for a two day stay at The Fort Holiday Klub, Raichak a resort affiliated to RCI. The booking was made by my friend as he is a member of Resort Condominiums International, RCI.
On February 24, 2007 at around 1 p.m. we all went to Reflection, the multi-cuisine café of the The Ffort Radisson resort. One Mr. Bapi Biswas took our order and after waiting for more than 35 minutes when we inquired from Mr. Bapi Biswas he became annoyed and asked us to wait. After 45 minutes the order was served. In the meantime we further placed an order of Black Forest Pastry but the same was not served even after we all finished our ordered menu. Thereafter, all of a sudden my child started crying for milk and when I requested Mr. Bapi Biswas for the order he further got annoyed and again asked me to wait. Having no other option I asked him to either cancel the order or send the same to my room. Mr. Bapi Biswas refused to entertain such request and further insulted and vilified me, which was not expected from a waiter of a resort of your repute and esteem. Mr. Bapi Biswas told us that we will have to wait or otherwise we can pay the bill and leave the café. Mr. Bapi Biswas insulted and/or argued with me in presence of my family members and other customers of the café which by innuendo meant and were understood to mean that I was misrepresenting the facts.
There exists no standard to ascertain the damage caused by such act of the waiter and no monetary compensation could provide adequate relief.
It is a settled law that the Principal is liable for the acts and omissions of its agent (in this case act of Mr. Bapi Biswas).
In the premises, I, do hereby finally call upon you to immediately respond my letter in this regard, treating the same as demand of justice, with letter of regrets in person as the act of Mr. Bapi Biswas tantamount to deficiency of service, failing which I shall be constrained to take necessary steps against you and also take such other steps in accordance with law without any further reference to you, which please note.
This is without prejudice to my rights and contentions.
I hope you will introspect your steps and improve your service levels more than anything else.