RAC / Money scam
My parents have come over from New Zealand to drive around Europe in a camper van that my husband and i own.
They called the RAC before they left NZ, explained that the van is owned us (we live in Scotland), and that they would be driving around it Europe in it for 4 months. They informed the RAC that they do not have UK drivers licenses on several occasions throughout the conversation and asked for an insurance quote to cover these circumstances.
The sales person they spoke to insisted that they would be covered and that nothing would be a problem. They could be covered on their foreign drivers licenses and covered throughout Europe. The cost would be around Â£600 - which they paid in full.
After they arrived and read through the policy documents (which were sent to us in Scotland) they found a small clause in teh small print that contradicts the document by stating "will not be covered in Europe on non uk drivers licenses" - so we called them again.
We explained again that they were driving it around Europe and needed insurance to cover them and also informed the rac that they had foreign licenses. The person said that they could be insured but it had to be an additional cost of around Â£600. To which they paid. (total now stands at Â£1200 to the RAC - Â£0 to us)
We have called the RAC today - to chase the new docs that still have not been sent - only to be told that they are not insured to drive in Europe unless my husband - the owner of the vehical is with them - Something the rac failed to mention in the several previous conversations we had with them. And since my husband cannot take 4 months of work to go and be a 3rd wheel on my parents romantic 2nd honeymoon - the RAC say now that they cannot insure them.
I have just spent the last hour on the phone trying to cancel the policy because we were mislead into purchasing it only to call 3 different times, get hung up on once, told he cant refund me cause the customer service team was closed for the day and another person couldn't find my policy - convenient!
How do i get my money back - and money back in full?