Menu
Quicken Loans
Quicken Loans Customer Service Phone, Email, Contacts

Quicken Loans
reviews & complaints

www.quickenloans.com
www.quickenloans.com

Learn how the rating is calculated

4.4 1168 Reviews

Quicken Loans Complaints Summary

87 Resolved
160 Unresolved
Our verdict: Engaging with Quicken Loans, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Quicken Loans has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Quicken Loans. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Quicken Loans reviews & complaints 261

Filter reviews by rating
5
910 reviews
4
1 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Quicken Loans reviews & complaints

ComplaintsBoard
B
8:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans awful company

I went through Quicken loans for a mortgage for a purchase of a home in FL. I currently live in PA. I was told that I was approved but, that I needed to have my name taken off my husbands credit cards. So I did this. In the mean time I have taken many trips to FL looking for a house.

On our last trip he told me that he was going to do a pre-underwrite so there would be no surprises. I spoke to him the day before we left and was told everything was a go. NOT! We got there and found a house and were about to get a contract and then all of the sudden my credit scores were too low. This is 3 days after he did the pre-underwrite.

I have since found out that him telling me to remove my name from husbands cards is what lowered my score over 80 points.

Now I have wasted over 2000 on another trip to FL and can't buy a home because they have pulled my credit so many times that my score went down another 40 points.

PLEASE, PLEASE, PLEASE DO NOT USE QUICKEN!

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Derek
, US
Dec 15, 2008 2:00 pm EST

As many people know, Quicken Loanshas been involved with a highly publicized over time laws suit for the past couple of years. Every couple of month Bill Emerson will come into the office and bark about how Quicken will beat this. When he finally gets off his soap box and back to his steroids the bankers laugh at talk about what a fool he is on the way back to our desks. We quietly discuss the amount of money we will all get when they lose this case.

The reason for this post is to bring attention to the balls these guys have despite being knee deep in this over time laws case. Today is Saturday. X amount of us were asked to attend mandatory training today beginning at 8am in Livonia. 8am. On a Saturday. That's right. Furthermore, we were told by Jay Farner 'If you do not attend you will be kindly asked to leave the company'. Meaning we can't collect unemployment for being fired as they will be asking us to leave on our own. Some bankers are dumb enough to buy tiny Jay's threats. Not me. I didn't go. And when I get pulled into the office on Monday and asked to 'kindly leave the company' my answer will be 'No thanks. If you want to fire me, that's fine. I'll go collect unemployment.'

These are the kinds of scare tactics this company not only lives by, but enjoys.

If you are an employee nd reading this: they sell you as much as they ask you to sell the 2 point higher than anyone else built in rate. If you are ever pulled into a room don't all for their sales pitch. Never agree that 'it's not working out'. Simply disagree, say you appreciate their concern and if they want to fire you that's fine. But as far as you feel, this has and is working out just fine. This way you can collect unemployment, and spend some of the money Jay likes to use on coke and Bill and Dan likes to spend on steroids for yourself and your family.

ComplaintsBoard
U
7:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans ripped off

We applied for a refinance and were turned down getting some story about the house depreciating and a problem with the appraisal. I was never told I would loose my $400 deposit, never! Now I am charged $325 for the appraisal and get a little over $65 back. Ripoff by a bunch of liars.. High pressure to get my money, then lie about it all!

I will definately be filing a complaint with the attorney generals office.

The people who talked to me originally would not return my calls, I found out on the website there was a problem!

Read full review of Quicken Loans and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
John Florida
Port Richey, US
Aug 17, 2011 1:01 am EDT

I have gone the the Sates Attorney, the FTC, the Governer, will be filing with the BBB, will be filing complaints with other resources

The US Government needs to do something with Quicken loans

i was ripped off of $500.00 and because of principal, I want it back, they are a rip off company

I encourage everyone to file a complaint with you states attorney to get the legal prceedings going agaist Quicken loans

B
B
Butterfly77
Bethlehem, US
Nov 04, 2009 2:18 pm EST

The same thing just happened to us but we had to give a $500 deposit. We were in NO WAY told that it was contigent upon a home inspection! We only bought the house 2 years ago and knew we didn't have the equity from speaking to other companies in the past when the rates dropped. We were told we were approved and the deposit was the next step in securing our loan. We were refunded the difference from paying the home appraiser. I am actually off to call him now because I feel we were completely scammed. I will be filing a complaint with the BBB and whoever else I can. We are on one income and I'm a SAHM so refinancing was very important to us and we didn't have the $300+ to flush down the toilet. I am so upset about this :(

Q
Q
QuickenLoans
Livonia, US
Sep 03, 2009 4:41 pm EDT

Hi, I'm Kelly with Quicken Loans. I'm sorry to hear you feel that way and I'd like to try to help.

I'm sorry that your banker may have not explained your deposit to you. However, the application you signed fully included an explanation of what the deposit is for. Specifically, it's referenced on the document entitled "Interest Rate Disclosure & Deposit Agreement". It's also available on our website for anyone to see: https://www.quickenloans.com/about/quicken-loans-deposit

And the "story" you got about depreciating values is not made up. Historically, real estate does appreciate very well. But changes in the economy over the last couple years have changed that - it's widely known that home values have dropped across the country. This is nothing we can control - we hire unbiased, 3rd party appraisers so that we always obtain a fair value for your home. I'm sorry this didn't come in where we needed it, but there is simply nothing we can do to change that.

I'd be happy to look into this further if you have questions. You can reach me directly at Kelly@QuickenLoans.com

ComplaintsBoard
Q
9:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Quicken Loans - former employee

As a former employee, quicken loans should be on the top of the list of companies to avoid working for. On the surface, quicken loans appears to be an attractive employer. The atmosphere they've created is unlike most workplaces. However, what really happens at the ground level should be exposed, investigated by the government, and brought to an end. If i...

Read full review of Quicken Loans and 24 comments
ComplaintsBoard
D
9:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans scammed

I have been dealing with quicken loans for 4 weeks now to purchase a 2nd home. It has been the most draining, horrible experience that i've ever had as a customer. I feel manipulated, belittled, harassed, abused, violated and even feel persecuted by this company. I was assured for 4 weeks that I was pre-approved for a certain amount. I was also guaranteed that we locked into a 5.375 rate with only having to pay $450 to buy down to that rate, but I told that I was required to put down a $500- deposit to insure the rate and proceed with the loan process, which I agreed to.
I had to pay off $5500- in debt in order to get my debt/ratio down; didn't want to do that, but complied anyway.
Everyday, for 3 weeks, I was asked to provide more and more information... There was always something else. By the 3rd week, I began to get the feeling that they really had no intention of giving me this loan although I continued to ask daily and was assured that everything was on track for a july30, 2009 close date. Well today is july 31st, and surprise surprise... Last night received a phone call from the so called "vice president" and was informed that they had a problem with the loan. The hud statement had already been sent out to the seller and the title company and I had spoken with 2 others who assured me that I would close on july 31, 2009 (Tomorrow)... Needless to say, the vp told me the rate may be a bit higher and I may have to bring more money to the table to buy down even to a higher rate that 1st promised. They now claimed that they would have to bring my husband in on the loan; which I had been assured throughout the entire process that I did qualify by myself for this amount.
So yesterday afternoon, I had to pull together pay stubs for my husband which I emailed over and btw i'm still being promised a closing tomorrow, but after googling "quicken loans fraud" I found this site and to my dismay everyone has had almost the exact same experience as me... I don't find this a coincident... This company obviously has deceitful business tactics and preys on people for the $500 deposit.
In addition, I had to have the power turned on in the condo that I don't own before the appraisal b/c the "senior mortgage broker" told me if I didn't the appraiser may have to come back and charge me an additional $100-.
I cannot reiterate enough of what a terrible experience this has been. To me, the $500.00 is the least of it. I've wasted countless hours trying to provide material that obviously didn't even matter... Wasted the time of lawyers, associate presidents, my agent, the title company, my bank... And the list goes on. I have taken time away from my children in hopes of once we closed "yesterday" that we could enjoy some real quality time. I've taken time away from my business as well.
I am now going to research a class action lawsuit b/c there must be one out there for this company. I'm sure they're dotted their i's and crossed their t's, but this business practice should be illegal. I told the vp before I even read these complaints that if I treated my customers this way I wouldn't be able to sleep at night... And low and behold, I read a ex-employee say, he didn't know how any of them slept at night b/c of the deceiptful tactics and the constant lying to customers.

I had lined up numerous people to help us move in... And now am going to inconvience these people... I feel duped and violated.

I'm very flabergasted and in a state of "this is unbelievable" that this is allowed to happen. This company needs to be investigated and shut down and made to compensate customers for their stolen deposits, stolen time and energy, stolen faith in people, stolen faith in businesses, stolen promises, stolen hopes and stolen market shares from companies who are trying to do the right thing.

Do not go through quicken loans to get a mortgage.

Buyer beware!

Scam

Fraud

Should be illegal (If it's not already)

I wish I had found others complaints 4 weeks ago.

Hard working people and deserving people are getting swindled

Read full review of Quicken Loans and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
P
P
Phil
Cleveland, US
May 24, 2009 10:00 am EDT

Nothing but loan sharks. They prey on poor people like myself who are in need of financial help. They promise to do everything to help you then when they get your deposit they take it and run. With no way to get your refund back you are out $500. They put down on the Good Faith estimate that my house was worth a lot more than it was. When the appraisal came back lower than that they said they could not finance the home but kept my $500.

D
D
disgusted greed
latham , US
Feb 20, 2010 9:25 am EST

4/09 Quicken Loan is a rip off- I applied for a refinace and being a single mother of 2 this would of helped us financially, I was told many things that were not true and wound up paying $600.00 for their lies- one minute I was approved then after a month I was not and they did not grant me the loan, I feel that they sweet talk you on broken promises to find out in the end that they win anyway- They have the worst customer service I have ever seen- after they get your money you can't even get anyone to call you back or answer your emails- they disgust me and please take the word from the wise and look for another company you will thank me in the end-
Sincerly disgusted-

P
P
Polo1946
Boston, US
Jun 15, 2009 12:08 pm EDT

FYI, They appraisal is NOT done by a lender, that would be illegal. They order it from a 3rd party. They did not make any profit from it, the appraisal company did. Why should they cover your cost for a product you did not receive from them? That'd be like asking Macy's to pay for your gas there and back even if you didn't purchase an item from their store. Seems obvious to me...

ComplaintsBoard
S
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans scam artists

I started looking for a lender for a 2nd home back in February 09'. I decided I was going to go with Countrywide Financial, so I did a goodle search for the phone number. I picked the first website that came up as this company name and called. I was not until I was 1 month into the process that I learned this was actually Quicken Loans. That was my first issue, mis-representation. The first time I called I spoke to Tony Cain which he said he would be my contact from here on out if I had any questions or concerns about my loan. I told Mr. Cain I owned a home and was trying to purchase a 2nd home because it was time to move onto bigger and better and I also told him I wanted to go ahead and do an FHA home loan because I was told the down payment was significantly lower then conventional. He agreed with me and told me I was absolutely correct and yada yada yada. We went through the entire pre-qualification process and he sent me a letter letting me know I was ready to start looking for a home. Which I did. I found a home about 3 months later, contacted Tony and let him know I was ready to start the loan process. He verified my information with me again and let me know that I would have to give them a $400 deposit to start the process that would be refunded to me at closing. I agreed even though I found this odd since everyone I talked to had never heard of this before. Tony assured me after a couple phone conversations that it would be refunded to me at closing unless the loan did not close due to my lack of cooperation. No problem I thought! I gave the deposit and we began the process. There were a couple of issues in the beginning; Tony Cain never would return my calls or emails unless he needed something from me which would sometimes be 2-3 days after I called for an update. I was going to rent out my property I currently own once I got my new house. Mr. Cain said I would have to cash the deposit and rent check from my soon to be renter before they even knew if they were going to be able to move into my house in order to finish my loan in underwriting. I thought this was totally imoral because I was taking money from someone that was not even going to be able to utilize the property for 3 more weeks if not more..I did it anyways because I was backed into a corner. In todays economic times $1200.00 is alot of money to ask a person to give you not knowing if they are going to get the money back if the loan does not go through or when they can even move in. I was promised a closing date of 6/29/09, which did not happen because they found they needed additional information as well as me to pay off a credit card to bring the debt ratio down. I got the information they needed and paid off the credit card and sent this all over to them and then was promised a closing date of 7/2/09. I found out the week of 6/30/09 that Tony Cain was out of the office for the week and would not be returning until 7/7/09. I received a phone call on 7/6/09 from the person covering in Tony absence and he asked me if my current home was FHA and I told him yes...I received a phone call from Tony on 7/7/09 letting me know I would not be getting the loan and I would not be closing on 7/9/09 because you are not allowed to have more then one open FHA account at a time...At no time did Tony ever indicate this would be an issue or even ask me if the home was FHA financed. I spoke with several realtors and lenders and they all agreed this is a known fact among the industry and this should have been one of the top 10 questions he asked me in the very beginning. Now I am fighting to get my $400 back because I feel as though had Tony done his job right or if Quicken Loans had provided the necessary manuscript of questions to him then I would have never even looked for a new home, had my heart set on getting the new home and been waiting 2 additional days to close. I was already packed for crying out loud! Emotionally this lesson was very hard on me and it was no financial walk in the park considering I paid off things that were not necessary for me to pay off right now, cashed a check that I now have to return the entire amount to the individual and help find a new rental property for him and his family. Quicken loans plays with your finances and your emotions, not a good mixture. I hope they decide due to their neglegence to refund my $400.00. I will keep you posted! Unhappyhomebuyer Glendale, Arizona
U.S.A.

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans charging fees without a complete application

This company makes their money on upfront fees which are never returned regardless of how far into the application process you go. In my case, I worked on an application online and over the phone, and got as far as an electroninc signature. The application was made out in both my name and my husband's and required his signatures as well as mine. The loan broker actually told me while I was filling out the form that I was not seeing the interest rate locked as we had discussed because he could not do that until he had a completed application with all signatures. So, I felt pretty safe giving him some financial information and a credit card number, knowing that the whole deal was dead if my husband didn't sign anything. Less than 24 hours later, we had already told the appraisal company that contacted us that we were not going to go through with the loan application and I contacted the broker telling him the same thing. My husband never signed anything, and we never released authorization for them to gather information on us which was required for underwriting to begin.

Two days later a $500 charge showed up on my credit card. I called and asked for an explanation and for the charge to be reversed. I was told it was too late, they could not refund the money because we had already started the application processing. I said that was impossible because my husband never signed anything. The broker told me that they didn't need his signature because we were married and he was legally bound to any contract I entered into. This is absolute crap and I verified with other mortgage lenders that any document which has a signature line for multiple individuals is worthless without every signature. In fact, a reputable lender operating through the mail will require the signatures to be notarized, not just complete.

I disputed the charge on my card through the credit card company the next day and had to block my credit card and have a new one with a different number issued to me. I haven't seen the credit on my balance yet, so I am still crossing my fingers that I have gotten around this scam.

My advice, if Quicken loans calls you, HANG UP!

Read full review of Quicken Loans and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
kc9mx59
, US
Aug 18, 2015 7:28 pm EDT

I Agree with complaint, Ive been there. I went through the Mortgage process and they went through the contract with me, not mentioning the charges, when they ask to have your debit or credit card, they tell you just to have it on file, as she went through the contract I was signing it, after I got off the phone, my wife was signing her contract, then noticing that a Good Faith Deposit of 400.00 was to be withdrawn from the card, I stopped and called, they told me I get it back at closing, I cut the cord immediately because they are hiding something if they cant tell you about the charges up front or voice them, especially when you ask, instead they stick it in the middle of a 50 page contract and will not tell you when you ask about being charged anything. They are crooks and today, even after stopping the Mortgage about 2 weeks ago, there is a charge of 15.07 on my debit card. I dont give a crap if we didnt look at it closely or not, the fact is, THEY MISLEAD YOU! When I ask why they need my card and if they are going to charge it, and they straight out tell me no, THATS MISLEADING! Crooks! Now im under in my bank account for personal reasons after they told me they werent going to charge anything! CROOKS!

B
B
berrweng
, US
Jul 09, 2009 2:47 pm EDT

Why would you sign documents yourself then? You knew ahead of time that you gave $500, and nobody told you it would not be charged if only one of you signed. It seems understandable to be upset that you are out $500, but that is because you made a poor judgement call, not becasue Quicken Loans is unethical though or mistreating you, they followed through with exactly what they said they would do.

ComplaintsBoard
P
10:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans thieves (stole deposit

For those of you considering doing business with this company RUN as fast as you can. I completed an apps with this company at the end of may for a HUD purchase. All documents were sent to to this company, who apparetnly cannot read. Today (June 16th) I was told by one of the client specialist (that's what they call themselves) that it's probably best "we" meaning them & me part because their UW dept would not agree to fund an escrow repair loan for $330, in which the seller was paying me the buyer for the repairs. My agent also spoke with the "client specialist" regarding this and told my agent that they don't work with repair escrow loans. AGAIN they have had the documenta since May and this info is listed on the 1st page of the contract. Needless to say since the specialist felt it was best we part, I asked for a refund of the $500 deposit, he said it was be submitted to accounting. Later in thr evening Iog on to check my email, and see that the coward sent am email basically telling me that since they provided me with access to "view, download, & electroniclly sign anything that required a signature, the deposit covered that. So I guess I paid $500 to look at documents online. Well I'm taking this a step further, because they ahev wasted much valuable time, and now I have to start the process all over with another lender and guess what, they don't require any type of deposits. AGAIN do not deal with Quicken Loans, if at all possible.

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
10:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans bait and switch, illegal & unethical charging of discount points

I too have been scammed by Quicken Loans. Like all the other complaints against them, mine include being told my income was sufficient to get a 4.5% 15 yr. mortgage with 0 discount points. After scheduling an appraisal, I was notified by the APPRAISER and NOT Quicken that they were told not to proceed. When I called Quicken the next day, they said their underwriters claim my income was too low for this rate at 15 yrs. I said fine and goodbye. The next day I get an unsolicited call from the "Team Leader" saying they had an "alternative": I could get the same rate of 4.5% for 30 yrs with 0 discount pts. When I asked him how he could do this, he stated "because he wanted to keep me as a customer." All of a sudden, he needed mounds of additional documentation which I began to send in as well as documents on their website that needed "E-signing". One was a NY State Interest Rate Disclosure which all of a sudden had 2 discount points added to it which would have cost me almost $4000 more! In the meantime, I had never been able to access the approval letter and Good Faith estimate that supposedly was on the website. In the meantime, interest rates began to rise which is why they no longer wanted to honor the rates they had originally promissed. This company is totally unethical and MUST BE STOPPED! I will begin a class action law suit against them. Anyone interested that has been cheated by this company can contact me at [protected]@aol.com.

Read full review of Quicken Loans
Update by Cheated
Jun 16, 2009 10:30 pm EDT

Fight Back! You can complain to the FHA if it was an FHA loan. You can find out the address for the state you are in at www.HUD.gov/offices/hsg/sfh/hoc/hsghocs.cfm

address your letter of complaint to "Director of Quality Assurance Division". Include in your letter the address of the property, the FHA # and your situation. Also contact me at homestylecookie@aol.com. We can discuss beginning a class action lawsuit against them. There is strength in numbers: Lets bring this self-proclaimed multi-million dollar business down!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans jack up of closing fees last minute

Quicken will take your initial call in less than 30 seconds...after that, the further you are in the process, the longer the wait. It can go as long as 30 minutes if you have to talk with 2 people. I initiated contact with them and set up our account. However, they denied I existed and set-up the account only in my husband's name. The weird thing is is that I am a partner with my husband. We do loans toagether and continued to ok paperwork and review loan terms together. They talked to me on loan questions and I ok'd loan documents after reviewing them with my husband. After my computer had been compromised by Asians who took it over, I redid all passwords and couldn't remember the new one assigne to what I thought was my husband's and my account. They refused me access. I had worked 20 years full-time and the last 7 part-time, so my income wasn't going to be included for the loan. THEY CHOSE TO ON THEIR OWN WITHOUT ASKING US TO LOCK ME OUT OF THE TRANSACTION! The funny thing is that they claimed to provide better and personal customer service because they originate their own loans. Boy, what a line! I know we are a suspcious couple, we have been happily married for over 26 years--who does that any more! So, after security, who still refuses to talk to me, recorded my husband saying that it is ok to mention the loan to me, I could once again be involved. Our idea was that he works 60 plus hours per week and didn't have time for all the little things underwriters are known to ask for. I was to manage that and had been quite successfully. Then came the fun part. They took our $500 deposit to insure "our good faith". Boy, is that ever reveling! I decided because of the fee to not go with them. However, about 5 weeks later when the called, I decided we should since our mortgage broker hadn't yet finalized the deal. I regret this as he always was honest about where things were. They again demanded $500. They said that my mortgage broker was trying to rip me off with his extra fees. Fees that they would never charge me and that they could close the deal with 60 to 75 days. So, here we are at nearly 90 days. No loan yet. First, they called demanding $2500. I told them they would have to fork over some of that as that was higher than we had talked about--I went over the paperwork from the mortgage broker and they had claimed lower and implied under $2, 000. So, my original sales rep in wiriting in an email said that it would be lower than that. Then, they (Peter Ross)called and said that they had all of their information and that it would be between $1500 and $1700. Actually, at first he didn't even remember why he had called me because they are working so many deals at once. Then, he finally got our (I guess my husband's account) up on the computer. Three days later, they call up with a brand new bubbly flunky demanding that I prove we have $4800 available at close! This woman kept me on hold 10 minutes because after initially contacting me she realized I was not my husband and refused to tell me why she was calling even after I had been cleared weeks ago as having an IQ worthy of Quicken loans. So, I refused to talk further with her and asked for Peter. I hung up after being on hold for 10 minutes (there endless prattle about their greatness and services gets boring pretty fast.). She called me back and put me back on hold for 7 minutes. I finally got Peter and he was so jolly as he told me that interest rates had gone up. (I see from other complaints that this is a common tactic of theirs, to jack up the out-of-pocket costs last minute--maybe this is what pays for the stadium naming fees they incurred?) I told him that you don't triple closing costs in 3 days and that they could have locked the rate---later someone in president's office implied that they never lock the rate. Why not? Why does this make for great customer service? I wonder if the president's office really has anything to do with any president of any company as all they want to do is tell you how you are wrong and they are right. I was not allowed to talk with the president. I think this is also a scam just read other complaints.

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
steve500
menphis, US
Mar 13, 2010 10:24 am EST

Quicken Loans sucks. Use SpeedTrack Loans instead. They are at http://www.speedtrackloans.com they will not screw you around I gurantee it
and they have better rates too.

ComplaintsBoard
L
12:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans bait and switch tactics

This company should be criminally investigated for fraud and predatory tactics. I paid my $500 and asked for a Good Faith Estimate of my loan and Dianna Burk from Quicken loans refused to provide it to me until after I had paid the $500 only to find out that the actual charges of the loan were much higher than what she had quoted to me on the phone for me to move forward with the loan.

Quicken loans scammed me for $500. Shame on them!

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
8:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans deceitful sales tactics

Push sales people convince you into something after you say no, the costs are too high essentially insuring that the loan is an excellent idea and you would be crazy not to do it. He also claimed to have checked county housing trends and comparables to be able to assure me that we had plenty of equity to do it. The deposit is not disclosed until you agree to do the loan and it is "a commitment to do business" and "will be refunded at closing". He neglected to state that if the appraisal (which was not supposed to be a problem) did not come in high enough we would lose the deposit. He also neglected to say that 2 appraisals would be required. Turns out the second appraisal was too low and we lost nearly $500 (a small amount was refunded as he did not tell us upfront about the 2nd appraisal). Overall, had he provided honest, complete information up front, I would never have started the process and would have saved a lot of money and headaches. Unfortunately, it appears that they provide incomplete and inaccurate information to get people to agree, even on loans that may not go through as with the deposit, even though some will not they are not out that much money and they make money on each one that squeeks through. I would stay as far away from this company as possible.

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
hirsch4150
Orchard Park, US
Apr 12, 2010 1:00 pm EDT

file complaint with state ins dept.

you will win

ComplaintsBoard
D
11:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans customer service / unethical business practices

We contacted Quicken Loans Detroit, MI office to inquire about refinancing and after a couple of weeks of discussing our options we received a loan application to sign-off. We were reluctant to sign the application and did not agree verbally with the agent to proceed with processing the loan, appraisal or anything else but the minute Quicken Loans received the application form our credit card was hit with a $500 fee. The agent we talked to was so kind an helpful during the first two weeks and when we told her that we needed more time to think things over and wanted the $500 credited back to our credit card she got extremely rude and actually hung up the phone on us. We are still trying to get the $500 back and will not stop until we do. This is not an ethical company to do business with and when you’re taking about refinancing a home don’t get sucked in by their sly words and how much better you’ll be in the long run. Do your refinancing “face-to-face” with a reputable firm.

Dan Resnik

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
Fred Ryan
Clinton, US
Jun 01, 2009 1:44 pm EDT

I cannot comment on one’s individual experience, but I feel compelled to comment about my recent (May 2009) experience with Quicken Loans. My wife set out to refinance our home and while doing so she became involved with applying through Quicken Loans. After she supplied the appraisal fee, I researched the company for complaints on the Internet. It was somewhat of a backwards way to do it. I found that many complaints were written describing that the individuals involved lost their appraisal fee and never received a loan. Some said they were constantly asked for additional information. This concerned me and I thought that maybe we just contributed into a scam.
The loan process was tedious. My wife had to supply many documents and requests seemed unending for additional documentation.

Our appraisal came in lower than we had expected and I thought that was the end of it. It wasn’t. We did close on our new loan and were completely satisfied. Actually, by using this company we achieved a better than satisfactory result.

Due to this experience, I’ve reevaluated my impression of complaints on the Internet.

ComplaintsBoard
K
4:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans fraudulent company

Well, we bit on it. Quicken Loans has a beautiful website and I suppose it's designed to elicit trust. And I read what other people said, that they ask you for fees and never give the money back, and want your credit card number. With all the scams in mortgage lending, I thought that maybe these mortgage companies learned their lesson and now they were restructured.

We spent about 25 minutes discussing a new home loan, and the agent gave us this spiel that he was going to hook us up with their realtor, and bank, and we were going to get a house and they were going to do the mortgage.
Then he asked us for our credit card number and he wanted $600 just to secure the loan, sort of a good faith thing. It's a scam. Then we got an email that said unfortunately they couldn't give us a loan, (we qualified with a major bank as well), and their Fresh Start Credit Repair company would help us out...of some more money I suppose.
Anyway, that's what happens if you try to negotiate a loan with Quicken.

Read full review of Quicken Loans and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
T
T
T.Peterson
, US
Mar 14, 2016 2:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i am an existing Quicken Loan customer. My property appraised by 3rd party. I have about $60, 000 of equity in my home, Looking to refinance with $10, 000. cash out to pay my credit cards. I have never had a late payment on the mortgage i meant NEVER (in 7 years) just have high revolving credit balance. They turned me down and ask me to sign up for Fresh Start program. This is crazy. $60, 000 of equity is not sufficient enough collateral. My score is not great due to high debts and too many inquiries. NO late payments and no delinquency what so ever. How fresh start program that can help me? pay down my credit card? The only way i will qualify is that I need to pay down some of my credit cards and wait for two years later for those people to be off my inquiries.

S
S
Sly White
, US
Jan 06, 2016 11:25 am EST

It's not a coincidence that the negative comments are actual people with names and the positive comments are monikers and screen names. Steer clear.

A
A
Anupam Nath
, US
Dec 11, 2015 8:23 am EST

All of them are true. Stay away from them as much as possible.

T
T
Tmty
Columbia, US
Feb 19, 2014 8:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I got turned down for a VA home loan through this company
then got suckered out of $200 for this Fresh Start Program. I believe this program is a scam and takes
advantage of people in this situation. I
and others look forward to a class action law suit to stop this practice.
This company game me a incorrect credit score to sucker me into this Fresh
Start program. I got approved through Veterans United with my correct credit score..

V
V
VCC
, US
Jan 20, 2011 3:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

The way this company work with potential client is too agressive. They don't send me options for me read in advance. They call me and walk me through: creating online account with them inorder to see the documents and expect me to sign while we talk on the phone. You will not enough time to read carefully and do your home work and that lead you to sign something that you don't understand fully.

I have experience with this type of company before with a bad experience. So this time, I am able to say "no" and safely get out the potential harm.

VCC

H
H
Honest Senor
, US
Jun 02, 2009 4:59 pm EDT

These guys are amazing...even after I got pushed to the wall...and told the guy who did it "no thanks" and then emailed him articles about him on the net being a slimeball...he acted like nothing happened...then my call was "esculated" to a "closer" (I bet another salesperson) who stated leaving me berating emails that my file would be dropped and only a fool would not refinance in this window. I get 1-2 calls a day...they just work off averages, someone will cave..Caveat Emptor !

R
R
robert w.
Shirley, US
Apr 14, 2009 7:49 pm EDT

I recently clode with quicken loan. The whole process took 25 days and would have closed sooner except I changed the term of the loan two times and delayed closing date. They we upfront with me all the way and explained everything to me. They explained the 500 dollar deposit was for appraisal and I would get it back after closing(which I did). The closing went smoothly and after the 3 day wait everything was paid off. I high recommend this company to anyone who is interested in refinancing. If you have good credit(like I did), the process is painless. Yes the closing costs might be a little high, but if you are planning to stay in your house longer than 5 years, then its worth it.

S
S
satisfied customer
Thurmont, US
Apr 09, 2009 5:55 pm EDT

People with bad credit are always angry aren't they, I did a loan with Quicken and they treated me just great, I even got assistance from credit repair team (Fresh Start) I needed 44 points and the software helped me achieve 63 points in 2 months, I have no complaints with them, And to this day I can still log into my account and continue to increase my scores, which I have been doing.

K
K
kathm91
Indianapolis, US
Mar 22, 2009 7:14 pm EDT

This company is a major scam. I was put in touch with this cmpany through Sallie Mae whom I have Parent Plus loans through. After much debate, I finally made the decision to refinance my mortage and home equity loan. Of course, I had to pay $350 "Good Faith Deposite" up front. (now I'm told that was for my appraisal. Anyway, I went through hell, I mean hell, for this loan. It was one thing after another that they wanted going back on my credit for stupid stuff. I responded to everything. Finally, they had a "credit counselor" call me to verifry a few things. That was the end of my possible loan. Why? Because their policy is to "only allow one late mortgage payment in a 12-month period. I lost my $350. I told her this was bad business practice. If this was QuickenLoans "policy, " then it should have been a question upfront before I paid the $350 and before any appraisal is completed.

Now they are harassing me to help me "repair my credit" and they will help me refinance in a year. But first, she says, we have another program coming out on April 1st for "people like you." People like me? What is a person like me? I have been owning my home for 21 years now. All I wanted to do was get a cheaper rate for the remaining balance plus the home equity loan. I emailed her and told her to tell her friends at "Fresh Start" to stop calling me. Further, if I had bad credit, I would pay someone else before I paid them. They are blocked from my email. I will be filing a complaint with the Attorney General's office.

ComplaintsBoard
M
2:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans lie, lies, lies

When I applied to Quicken Loans to refinance my mortgage, I was initially very satisfied. I got the rate I was looking for, closing costs were exactly what I was quoted, the whole process. application to closing took only 2 1/2 weeks. My one concern was the selling of the note. I did not want to be bounced around every few months. My contact, Doug Laska, assured me that Quickens held the note and that I would be able to refinance at a later date or switch to a 15 year note if I so desired, at no additional cost. Imagine my surprise and anger when I got the letter telling me my mortgag had been sold. Before I even made the first payment! They will lie and tell you anything you want to hear in order to get your business. Once you find out they lied you are no longer their customer anyway and too bad for you.

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Linda L Misch
, US
Apr 19, 2016 9:10 pm EDT

Quicken Loans is nothing but a dirty rotten liar. they pre -approved us . told us every thing was going well to go ahead and put contract on new house to which we did put or earnest money down. but because we did go bankrupt in 2012 which we were up front with them about it. they said no problem . but our mortgage company doesn't report to the three credit bureau's unless your late on your payment's i had to go into my account with my mortgage company and print out my payment history . to send them and i did .my husband also find our payment history on Credit O Karma. com site with a trans union site listed but after having us fax that to them they played games after game with us. finally I told them to either ### or get off the pot well needless to say after screwing us around for weeks we did not get the loan. they lie and play games with people . and they say their number one in the business. they also gave our in-fro out to other lenders to run our credit and all that did was fix our credit to where it was to low to go any where else the damn ### when our credit is built back up and were ready to look again for a loan you can bet your sweet ### it won't be with this damn lying company called Quicken Loans

ComplaintsBoard
S
12:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans deceived me and kept my deposit

Consumers beware! Get everything in writing before giving your deposit.

I dealt with a certain loan officer who took my $500 deposit after lying to me about key details and leaving out valuable information/burying points into to the cost of the loan and saying "closing costs are standard and non-negotiable" when I questioned him again about the high closing costs he finally came clean because we were closing the next day and figured it was too late to do anything but it is never too late.

I then cancelled the loan because I don't do business with dishonest people. I was told by the loan officer on our initial phone conversation that my deposit would be returned "if anything happened" and after I put down the $500 (Double checking again it would be returned if something happened) shortly there after I received paperwork stating different.

After arguing back & forth via e-mail he apparently forwarded my complaint to his director. His director contacted me to see if there was anything he could do to give quicken another chance - even offering to extend the rate lock and lower my rate another 1/4% because he was worried his loan officer lied/omitted details and was very concerned about quickens reputation (Not concerned enough to do the right thing and return my deposit though) and he should be because it only takes a few bad experiences and negative word of mouth costs them potential customers.

After not receiving my deposit back and trying to get them to the right thing I gave up and went with sure point and you know what... I got a better rate and way lower closing costs because the gentleman there was honest about everything.

Read full review of Quicken Loans and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Burnt in AZ
Phoen, US
Feb 02, 2011 6:58 am EST

I feel your pain. I just lost my $500 deposit to Quicken Loans. My son refinanced with New American Funding [protected] X-247 and got a much better deal. He did not need to put any deposit down and the loan closed in just 2 weeks at a lower interest rate and with lower closing costs. There are many reputable companies out there that do not require a deposit and have lower closing costs. There is even an appraisal waiver form they can fill out to see if an appraisal is even needed on the government refinancing loans but Quicken Loans won't mention this to you because they want to make a fast buck keeping your $500 deposit for an appraisal that should be their cost of doing business for the loans that don't qualify because of a low appraisal.
I also got a letter from Quicken Loans stating they would match or do better than anyone else but when you call them on it they just give you excuses for charging more money than someone else. The point I would like to make is please do not just go to Quicken Loans and give them a deposit before checking out other companies and comparing costs. It is sad that a company this size that is making a killing on loans they approve has to keep the small deposits from those that are struggling to keep their homes but did not get approved. C0mplaints that cannot be resolved with Quicken Loans should be filed with the Attorney General. If Quicken Loans has to respond to enough complaints to the Attorney General maybe their corporate policy will change.

ComplaintsBoard
O
11:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans loans fee scam

Sets up loan packs supposedly takes an application fee then when the numbers get tight because no one is giving fair appraisals any longer they don't return calls or emails. They stall giving the consumers the facts as they learn them which puts the borrower behind the curtain of truth. Was tole before Christmas the appraisal came back lower but would still be Okay. 2 weeks later almost still being told I would close first week of the year but all along lender knew it would not happen without additional funds from me but waited until almost three weeks after getting appraisal to put the numbers to me then could not give me the rate. Also found out from a different lender the real truth is in my situation the FHA will not even write a loan package with what they 'Claim' would get it done due to new guidelines that took effect 1/1/09. Lied all along to me but dragged it out to prejudice my options and try and act like it was progressing normally. RIPOFF from the get go! NOT ONE WORD OF TRUTH FROM 12/23/08-1/05/09.

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans I would not deal with these people

I was contacted by these people after filling out a request for loan information on lending tree. I was trying to refinance my 10/1 ARM which is around 190K. I have 5 years left before the rate could possibly go up but since rates are low now, I figured it was a good time to get out of the ARM.

Anyway, I had a hard time getting any information out of these people and they wanted me to give them my credit card for a good faith deposit of $750 which I would get back at closing. I did not want to give my Credit card to them and they would not give me any firm information without it. I did manage to find out that the rate was 4.99 fixed but that it was going to cost me 1 point for origination fees and 1 point for Fannie Mae fees and then they had some other charges including the usual legal fees and home appraisal etc. The longer I talked to this character on the phone, the more I was finding out that I didn't trust the guy. When I was finished writing down everything he told me on the phone it added up to nearly 7K to refinance my mortgage.

Then I did some investigating. I called the bank where I got my last mortgage (The 10/1 ARM) and got a fixed rate 1/4 point lower (4.75) on the same loan amount with 1 point and they waved several of the fees because I am a repeat customer and my daughter is in the process of getting her 1st mortgage with them. The Quicken Loans 1 point Fannie Mae fee is nonsense. It is only charged if you are cashing out and if your credit score is over 720 (which mine is) then the actual fannie mae fee is only .25 points not 1 point.

These Quicken loan people are fast talking and try to suck you in by having you pay this "Good Faith" deposit. In fact, you will be the only one acting in "Good Faith" and based on what I have read, you will never see your "Good Faith" deposit again whether you get the loan or not. After deciding NOT to use Quicken Loans, they called me and e-mailed me continually for the next several days trying to tell me that I was going to get stuck in my home and the value was going to go down and my mortgage was going to go up $600 per month and blah blah. Eventually, the guy pretty much told me I was stupid for not dealing with them. But then I told him that his Fannie Mae fee was BS and that I was going to report them for fraud and I have not heard from them since.

Take it from someone who has had 5 mortgages, 2 refinances and several construction loans since buying their fist home in 1982. These people are snake-oil salesman. Go to your local bank and ask the mortgage officer for information on locally available programs and stay away from these guys. Shame on Lending Tree for recommending such people.

Read full review of Quicken Loans and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
r985beaver
Monument, US
Aug 17, 2011 5:38 pm EDT

I walked away one day before closing. "truth in lending" did not match actual closing documents ( Not even close. which I got 1 day pryor to closing) Problem with this company, you never taklk to the same person twice. If you call with a question you never know which 19 year old you will be talking to . All said in done, they keep my 500 dollars and I got a better deal at my local bank.

Q
Q
Quickenbegone
Philadelphia, US
Dec 19, 2010 3:19 am EST

I had a bad experience with Quicken Loans, where I documented thoroughly in [redacted]s. Go to this site to read how many complaints there are against this company. I was defrauded of a $500 deposit, luckily before they did their usual "bait and switch" act! I have gone online to complain and have found that too many sites are controlled by the money these jerks have thrown into their public relations using a noxious vixen named Kelly. They took money from me and have endless excuses as to why they are right and the customer is always wrong. They are pigs masquerading as business people - OINK OINK!

ComplaintsBoard
J
11:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans stay away from this company

This company is pure corporate greed. Stay away from them. Take my warning and go to another mortgage lender. Other mortgage lenders will have lower closing costs and can get a better rate. Trust me and call a local mortgage company or bank that you trust. Do not give Quicken Loans your credit card information because you never see your $500 again.
If you want a taste of the "smooth" talking sales people that I am talking about, then call Quicken Loans and ask for Jim Chepes. Really you can talk to anyone there because they are all from the same mold of sleezy liars. Unfortunately the mold didn't break yet. Hopefully the government or some fair business investigation will find that this company is the low of the low.
I hope to save at least one person's $500 since I lost mine.

Read full review of Quicken Loans and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
Honest Senor
, US
Jun 02, 2009 5:22 pm EDT

Thanks for saving me 500.00...I got the same snake oil dude you did JPPI..sent him your article..did not stop him from trying, trying and esculating to other salespeople..who scolded me for not doing business!

D
D
Dave
, US
Feb 07, 2009 8:35 am EST

I would have to agree with you on the sleazy liar part. I tried to get some information out of these people on loan rates after they contacted me from an application I filled out on Lending Tree. The guy I spoke to was fast-talking and loaded with pleasantries about how great his company was and how they were the top lender and blah, blah...

Then he started talking about 1 point for this and 1 point for Fannie Mae and by the time he was done, he had me paying ~7K to refinance a 190, 000 loan. And all I had to do was give him my credit card for a good faith deposit of $750.00 (yeah right).

Fortunately, I did not give them any money or sign and agreements with them but I did check with my local banker and got a fixed rate that was 1/4 point lower than QL and the fees were more than 50% less.

I got an ill feeling when I was speaking to this fast-talking snake-oil salesman at Quicken Loans and decided to go elsewhere. However, they badgered me by phone and through e-mail for several days afterwards until I called them out on the Fannie Mae fee which you don't pay unless you are taking cash out. I told them they were full of BS. Since then, they have left me alone fortunately. I have done 5 mortgages and couple of re-finances and construction loans and never run across anything like this before.

They try to get you to sign with them right away by telling you that you must lock in the rate or it will go up. But the truth is they are trying to hook you in so you can't go someplace else once you discover you are being hood-winked by these people.

ComplaintsBoard
P
6:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans fraud and cheating

We received a good faith estimate from Quicken loans promising a 4.99 % rate on a 15 year loan. We were asked to put up 500 which would be applied to closing costs and would subsequently be refunded if the loan did not go through.

However, yesterday we were told the company would not honor the 4.99% 15 year mortgage term. Jim Duffy called and asked how our Christmas shopping was going. We told him that we had not been doing any shopping this year. Next, he told us that they would not honor the good faith estimate provided and told us that the loan terms were going to change. I advised Mr. Duffy that this was not was provided in writing to us. I told him he had lost our business and asked that he refund our money as was promised before. We were told that they would not provide a refund. We advised them that we would get an attorney and would pursue this in court, because this was not what the company promised.

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
4:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quicken Loans false refinance information

I recently had a loan with Lehman Bros that was purchased by OCWEN, Quicken loans called to say that the institution wanted to do a refinance at better terms than my original loan and that I would not have to pay quicken anything to do this. As always I asked why and the officer stated that if the terms were better the a default would be less likely and the lendor was willing to pay all of the fees. I did the refi but not only did the amounts not match, quicken wrapped there fees into the lower payoff amount and then the previous mortgage company 1099 me as income for the difference. Now I owe taxes as income on an amount I did not have the benefit of using. It will take me two years to breakeven on the taxes paid to offset the lower payment given.

Read full review of Quicken Loans
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Quicken Loans Customer Reviews Overview

Quicken Loans is a highly reputable online mortgage lender that has been in business for over 30 years. The company has received overwhelmingly positive reviews from customers, with many praising its excellent customer service, fast and easy application process, and competitive interest rates.

Customers appreciate the convenience of being able to complete the entire mortgage application process online, from pre-approval to closing. Quicken Loans also offers a wide range of mortgage options, including conventional, FHA, VA, and jumbo loans, as well as refinancing options.

Many customers have also praised the company's transparency and honesty, with Quicken Loans providing clear and upfront information about fees and rates. The company's website is user-friendly and provides helpful resources, such as mortgage calculators and educational articles.

Overall, Quicken Loans is a highly recommended mortgage lender that provides excellent service and competitive rates. Its commitment to transparency and customer satisfaction has earned it a reputation as one of the best online mortgage lenders in the industry.

Quicken Loans In-depth Review

In summary, Quicken Loans is a well-established online lender with a comprehensive range of loan products and a strong focus on customer service. While they offer competitive rates and fees, it's important for potential borrowers to consider the full spectrum of their services, including the ease of the application process, the quality of customer support, and the company's financial stability, before making a decision.

Company Overview

Quicken Loans, known for its online lending services, has a history of facilitating home financing for many customers. They offer a variety of financial services, focusing primarily on mortgage loans and refinancing options.

Loan Products

  1. Fixed-rate and adjustable-rate mortgages
  2. FHA and VA loans
  3. Unique products like YOURgage, which allows customizable loan terms

Application Process

The application process involves several steps, including pre-approval, home appraisal, and underwriting. Documentation such as income verification and credit history is required. Quicken Loans provides an online application experience, with approval timeframes that are competitive within the industry.

Rates and Fees

Interest rates are in line with industry standards, but it's important to compare with current market rates. Closing costs and other fees are present, and the fee structure is relatively transparent.

Customer Service

Customer service is accessible via phone, email, and chat. They are known for their responsiveness and the quality of support provided. Customer service hours are extensive, catering to a wide range of time zones.

User Experience

The website is user-friendly, and the mobile app is functional with generally positive reviews. Online tools, like loan calculators, add value for users.

Client Testimonials and Reviews

Many customers share positive experiences, particularly highlighting the ease of use and customer service. However, there are complaints typical of large lenders, such as issues with loan servicing. Overall, customer satisfaction ratings are strong.

Financial Strength and Stability

Quicken Loans holds a strong market position with a reputation for reliability. Financial health indicators are positive, and the company has received numerous awards and recognitions.

Refinancing Options

Refinancing with Quicken Loans is straightforward, with clear benefits outlined. It's advisable to compare these options with other lenders to ensure the best deal.

Additional Services

Quicken Loans offers additional services like mortgage calculators, and they have partnerships with Rocket Homes and Rocket Loans.

Educational Resources

They provide educational materials for borrowers, including workshops and financial literacy initiatives.

Community Involvement

The company is involved in corporate social responsibility efforts and has a strong presence in charitable programs and community outreach.

Pros and Cons

  1. Pros: Strong customer service, comprehensive loan offerings, user-friendly technology.
  2. Cons: Potential for higher fees, some complaints regarding loan servicing.

Conclusion and Recommendations

Quicken Loans is a solid choice for those who value a robust online application process and strong customer service. It is particularly recommended for borrowers who prefer managing their loans digitally.

Comparison with Competitors

Compared to other lenders, Quicken Loans offers a competitive suite of services, especially in terms of technology and customer support. However, borrowers should always compare rates and fees to ensure they are getting the best deal.

How to file a complaint about Quicken Loans?

Here is the guide on how to file a complaint or review about Quicken Loans on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Quicken Loans in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quicken Loans. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Quicken Loans on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Quicken Loans customer service

Phone numbers

+1 (800) 251-9080 +1 (800) 718-8233 More phone numbers

Website

www.quickenloans.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Quicken Loans?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Quicken Loans Customer Service. Initial Quicken Loans complaints should be directed to their team directly. You can find contact details for Quicken Loans above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Quicken Loans. Discuss the issues you have had with Quicken Loans and work with their customer service team to find a resolution.