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Qantas / compensation for grounded flight

1 steve2catz@yahoo.co.uksteve2catz yahoocouk, England, Cumbria, United Kingdom Review updated:
Contact information:
Phone: steve2catz@yahoo.co.uk

my wife and I received a $1200eu voucher for volentering to be delayed by 24hrs due to the A380 being grounded in Dec 2010 we had to get our own hotel sorted for the night, this made our stopover in singapore 3 days instead of 4 (we didnt actually receive the voucher until we left singapore. When we returned to the UK in Jan 2011 we were told we could send the voucher to the qantas branch in London who would pass it on to Sydney branch who would then return a cheque to us via the london office (we live 400 miles from london so popping into qantas London is not an option) This was in Feb 2011 and I was told 2-3 weeks before i received the cheque. I called qantas 3 weeks later and was told yes London had received my voucher and passed it on to Sydney and to wait 2-3 weeks... I called again last week (14/05/2011) and was told to E-mail customer services but it would take them 90 days to return the e-mail ? i spoke to 3 different people that day who passed me on from Sydney to New Zealand/put me on hold for 20mins/and finally said i'd better E-mail customer services. 1 of them also said that the office in London didnt exist ?

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Comments

  • Ma
      23rd of Nov, 2011
    0 Votes

    can anyone help i need to get a refund was stranded in Singapore had to rebook a flight with another operator when they grounded all their planes in October cant get through to Qantas just don't no what to do next

  • St
      2nd of Dec, 2011
    0 Votes

    All I can say is persevere, keep ringing every number you can find preferably from someone else’s phone it took me 6 months but I got a result in the end

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