Public Storage / Customer Service
I had a unit at public storage but wouldn't be there for the full month. They rang down my phone day and night for a payment. I asked if this payment would cover the next month and the employee told me YES. Now i go to retrieve all my items and i have no access to my storage unit because they're saying i owe for the month and now there a 200 dollar late fee. Why would i pay 200 to retrieve my items after the employee told me i was cleared for the month and just had to call back to let them know when i was moving out.
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