I just had a HORRIBLE experience with these guys. I have a Mitsubishi HD projection tv. The projector light bulb was about to burn out. I searched and found projectorlampcenter.com on google. I thought that the site looked pretty good and they had a chat feature which I thought was helpful. I chatted with the sales associate and told them about my problem. To add to the situation, I was having a large number of my family members at my house for the holiday. The kids like to play X-Box on the big screen, so getting the part before Christmas was important, and why I chatted beforehand to make sure that they had the part in stock. They said that they had six of them in stock. I chose overnight delivery and I thought that I was all set. That was 12/19. As of this morning (12/30), I still had not received the part. I checked the website, and my order was listed as "pending". I tried to use the customer service chat, but they were on VACATION!!! I finally got through to the customer service, and they tell me that the part is, yep you guessed it BACKORDERED. I explain that on the 19th when I ordered it there were SIX in stock. They told me that it would be 2 weeks before it would even be shipped. I asked to cancel the order and then they tell me that they don't refund to the credit card, rather they send customer's a CHECK. Which by the way will take up to 30 business days (read 45-60 days) before I get the refund check (WTF???). So in summary:
1) They lied about the part being in stock when I ordered it.
2) They charged my credit card on the day that I ordered the part (shocker)
3) They never told me that the part was on backorder
4) They won't just refund my card, they are going to make me wait over a month for a check to be sent to me (i'll believe it when I see it)
Don't order ANYTHING from these guys, you will end up being pissed like me