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1 TX, United States Review updated:
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I just had a HORRIBLE experience with these guys. I have a Mitsubishi HD projection tv. The projector light bulb was about to burn out. I searched and found on google. I thought that the site looked pretty good and they had a chat feature which I thought was helpful. I chatted with the sales associate and told them about my problem. To add to the situation, I was having a large number of my family members at my house for the holiday. The kids like to play X-Box on the big screen, so getting the part before Christmas was important, and why I chatted beforehand to make sure that they had the part in stock. They said that they had six of them in stock. I chose overnight delivery and I thought that I was all set. That was 12/19. As of this morning (12/30), I still had not received the part. I checked the website, and my order was listed as "pending". I tried to use the customer service chat, but they were on VACATION!!! I finally got through to the customer service, and they tell me that the part is, yep you guessed it BACKORDERED. I explain that on the 19th when I ordered it there were SIX in stock. They told me that it would be 2 weeks before it would even be shipped. I asked to cancel the order and then they tell me that they don't refund to the credit card, rather they send customer's a CHECK. Which by the way will take up to 30 business days (read 45-60 days) before I get the refund check (WTF???). So in summary:
1) They lied about the part being in stock when I ordered it.
2) They charged my credit card on the day that I ordered the part (shocker)
3) They never told me that the part was on backorder
4) They won't just refund my card, they are going to make me wait over a month for a check to be sent to me (i'll believe it when I see it)

Don't order ANYTHING from these guys, you will end up being pissed like me

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  • Ly
      7th of Jan, 2009
    0 Votes - fraud
    United States

    Went to site because it was sponsored by GOOGLE. Ordered bulb on 10/23/2008. each time I contacted them (sageryder) I was told the "manufacturer" was having problems & it would be shipped next week. I contacted them every week & no matter what day of the week it was, it would be shipped the following week (on the same day ie: contacted on a Wednesday, the following Wednesday, on a Monday, the following Monday). This went on & on. I then called the sales dept to make like I was a new customer ordering the part. I was told by "Julie" that they had the part & she could ship it overnight if I ordered within the next 1/2 hr. I told her I definantly wanted to order it & when she asked for my info, I told her she already had it on file since I've been waiting for the part for over a month (at that time). She then said that wasn't her dept & put me on hold for "Customer Service" which I hung up after being on hold for 20 mins (some of us do still have jobs to get back to). On 12/18/2008 I told "Amber" that I wanted to cancel the order & was told 30 days for a refund, even though they charged my account the same day I had originally ordered it.
    As of today, 1/7/2009, my cancellation is being "reviewed".
    I get the feeling my refund is in the same place as my bulb & will not be seeing a penny of the $407.02.
    I have since ordered from the bulb from on 1/4/2009 & recv'd it on 1/6/2009.
    Any chance of a class action suit against these guys?

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