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1.2 359 Reviews

Procter & Gamble Complaints Summary

18 Resolved
338 Unresolved
Our verdict: If considering services from Procter & Gamble with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Procter & Gamble reviews & complaints 359

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J
1:02 pm EST

Procter & Gamble gillette ad campaign

Why would P&G intentionally offend so many of its customers? I find the recent Gillette ad campaign that clearly targets white men as "hostile to women" as blatant bigotry.

I've been a life long customer and fan of P&G, but now will activity look to avoid your product(s). All product categories.

If the goal of this ad was to alert me to how little you care about my loyalty- P&G has achieved its goal.

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12:51 pm EST

Procter & Gamble gillette commercial about toxic masculinity

The recent ad on "toxic masculinity" from Gillette is an abomination. The ad is insulting to both men and women and is a horrible representation of what has otherwise been a good company that provides useful products. The racism shown in that ad by depicting only white males as wrong-doers is utterly disgusting and is racism at its very worst as a sly and subliminal accusation and conviction of white males as the enemy and abusers. How dare you push this kind of "social justice" junk on your customers. If this is really who Proctor and Gamble is as a company, I'm done with your company and your products. Racism runs all directions and this ad is a horrible example of that. Discrimination against women was wrong, it is history, and discrimination is still wrong today. And in case you couldn't figure it out, discriminating against men at this point in time, is nothing more than a child's temper tantrum. A "tit for tat" revenge ploy by the most ignorant and immature among our population. Pull the ad! I have always found your products useful. But I will NOT support your company with my dollars if you allow this kind of discriminatory advertising to perpetuate. Shame on you all!

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6:50 pm EST
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Procter & Gamble oral-b pro 1500 toothbrush/ received used, old and dirty toothbrush

I received what I believed to be a brand new Oral-B electric toothbrush on Christmas morning 12/25/2018. When I removed the safety seal, I discovered it was missing the head, it appeared to be used and was filthy, and last it wasn't even the toothbrush that was on the box. The toothbrush was purchased at Wal-Mart, 1900 Maplewood Commons Dr., Maplewood, MO 63143 on 12/22/18 at 22:25:41. The box was untouched, unopened and not damaged at all. It looks as if someone in the manufacturing warehouse had an old toothbrush, a Braun Type #4729, and replaced that used Braun for the Oral-B Pro 1500 that was supposed to be in the box that was being purchased for myself. I was disgusted and appalled! I want a refund of the money spent for the deception, I want the toothbrush that was assumed to have been purchased and other resolutions I cannot put into words. I think it is horrible that this was able to happen by such a big company. I can only imagine how many other times this has happened. I will also be reporting this to incident to other State and Federal authorities. I have attached 22 pictures and videos, some pictures you will need to zoom in on to see little details, such as the type number on the Braun toothbrush.

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3:28 pm EST

Procter & Gamble rechargeable swiffer sweeper

I love my sweeper. I am on my 3rd one. They usually last about 18 months. The updated one has the off and on button on handle. Not a good idea because my hand slides down and shut it off several times when I am sweeping. Not a big deal but an aggravation. Better if you put it back on base. Mary Ann Johnson- 8843 Kingfisher LK Rd. Maceo Ky. [protected].

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9:05 am EST
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Procter & Gamble vicks warm mist humidifier v750 series

This item was purchased from Walmart on October 18, 2018 for $29.86 plus tax.

I have used it every day and not it just quit working. I have cleaned it, changed plugs and always used clean water but it will not heat and will not throw mist. It is not even 2 months old I need this because both of us suffer from sinus infections and dry heat. We are both 80 years old and need this item. What can you do? I do not believe Walmart will replace because it is more than 30 days.

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Update by Doris Levenduski
Dec 07, 2018 9:06 am EST

I have a humidifier that does not work. Only purchased on October 18, 2018

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10:29 am EST
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Procter & Gamble bounty

Been purchasing bounty for years. Then started purchasing the bulk size, half sheets, huge package. Pay near $20.00 each, $40/month (480.00/year) If this is multiplied by thousands or millions of other disappointed customers...

These sheets are getting worse and worse. These sheets don't even dry my sink vanity! I have to repeat daily with napkins or toilet paper. It doesn't soak up, it's too rough! Non-absorbent! Waste of money. Rip off!

And other complaint is correct, it leaves lint on mirrors, dishes, glasses, anything glass. (Takes you five minutes rubbing to dry and flipping around paper towel in various directions to get it to dry just one item. So to dry all your dishes etc., it will take you over four hours).

Using the last of my package and that's it for me. Unless there are changes made. Only good for one thing, picking up insects after you kill them. 🐞 🕷 🐜 🐛. If you have lots of bugs, this is the paper towel for you😁.

Miss the original formula of bounty. Hope it was worth it. Losing all your old faithful customers .

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2:26 pm EDT
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Procter & Gamble duracell batteries

Over the past few years, I have had to discard several flashlights and other items damaged by leaking Duracell batteries. This time, its a vcr remote and is costly to replace and not to mention the terrible inconvenience of having to manually change the vcr functions. I would like to have this remote repaired or replaced. Please advise what I should do and what additional information you need to settle this matter ASAP.

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11:47 am EDT
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Procter & Gamble febreze

I installed a Febreze CLip-on auto air freshener. About (10) days later it leaked and did damage to the dash trim around the radio, CD, air vent. I contacted P&G and they sent me a complaint questionnaire, which if completed they said they will consider, review your claim. The catch is you need to have the Febreze Clip-on AND the original packaging. I spent the time to fill out the questionnaire, take/send (12) pictures, acquire (2) damage estimates (Nissan's quote was over $3, 000) and explained I thought it was unreasonable expectation for a consumer to have the packaging for a $5.00 air freshener for over a week after purchase, PLUS save an air freshener that was leaking on your hand and just damaged the dash board of a new car…The P&G response boils down to thanks for filling out the form, but without the clip-on and packaging we cannot "evaluate the merits of your claim." In other words by requiring the packaging and clip-on they can skirt the fast majority of claims.

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6:54 pm EDT

Procter & Gamble duracell batteries aa's and aaa's

I want to warn everyone to stay away from Duracell batteries. I have been using Duracell batteries for years and in the past I have been very pleased with the batteries, but not anymore. We have been buying our batteries from Walmart and recently I found the batteries in my Samsung TV, I want to warn everyone to stay away from Duracell batteries. I have been using Duracell batteries for years and in the past I have been very pleased with the batteries, but not anymore. We have been buying our batteries from Walmart and recently I found that my Samsung TV controller was fill with batteries acid., I bought and new 8 pack of AA's and put one in a clock, it went died in 3 weeks and then I put two in a flashlight and went to use it 2 weeks later the batteries were died. In the past I was a Maintenance Supervisor and would order and use 100 of them a year they were the best they lasted forever.

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9:58 am EDT

Procter & Gamble aa duracell batteries

Bought a 24 pack of Duracell AA batteries, from Wal-Mart. Installed In 3 different cameras. After one week all the batteries failed. I did not have leaking, but it just seemed to be a bad batch. Usually the batteries last about one year in these same 3 cameras. I tested the batteries in other products. Batteries had no power. I would like to be reimbursed.

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9:44 am EDT
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Procter & Gamble mach 3 blades

Hi I am writing to you as I am very disappointed in this product. I bought the bumper pack with 1a razor and blades (10 I think)for my boyfriend and the blades are awful. The blue strip disappears after 1 underarm use (I used a blade) and the blade itself does not provide a close shave. I then asked my boyfriend what he thought of them and he confirmed it also that the blades where just not as good as they used to be. He was finding he had 4 o clock shadow at 11 am. After speaking to my mum about it she also advised that my dad had the same issue with the bumper pack blades and ended up buying the Gillette turbo individual and found these where much better, Are the sub standard razors being used for the bumper packs? These are not cheap and feel that there is something going on as 3 people cant be wrong from the same family.

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12:47 pm EDT

Procter & Gamble aa batteries

Hi folks

I too have had problems with leaking and exploding batteries. This latest incident occurred shortly after placing new batteries ( purchased from Costco) in my Bushnell Scout camera. I started hearing pops and fizzes. I had the camera on my passenger seat and was preparing to set camera up. Looked towards camera and saw liquid coming out of batteries as they continued to pop. I was in my truck, and in closed area - could inhaling this leakage cause health issues?

These batteries came out of a new, unopened package - I believe a 40 pack.

I immediately called Duracel and filed a claim. I was instructed to place each battery in its own zip lock sandwich bag. And to Send my ruined camera, along with defective and leaking batteries to Duracell. I warned to return the remainder of the 40 pack but was told it was not necessary.

Yesterday, I received a letter from Duracell offering $110.00 for my camera that I paid $199.00. They did not offer to refund my money for the batteries or provide free replacement batteries.

I called them and spoke to a supervisor. I ask why am I, the consumer responsible for their defective products?

I had a similar problem a year ago or so. In that instance, I opened a camera and found leaking batteries.

All of the batteries with issues came from Costco. All of my batteries are stored in a cabinet in my laundry room.

So, they sell us a defective product and require us, the consumers to handle these leaking batteries, possibly putting our health a risk.

Maybe it's time for a class action lawsuit. I'm in, sign me up.

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Franklin Porter
, US
Nov 02, 2018 2:33 pm EDT
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Duracell batteries have gone way down in quality and reliability and have been causing damage to many products. Its time for Duracell to wake up or stop making batteries. It may be time for a class action law suit!

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M
4:17 pm EDT

Procter & Gamble old spice

I started using your old spice fresh high endurance, because I an Military and very active. I quickly started to notice it is somehow pulling the skin from my armpits as in a burning almost causing it to peel, I can send pictures if needed. I'm not sure if its a bad batch or the brand. I sent pictures to show some of the burn and peeled skin, the product should checked. 7-29-18

[protected] Michael

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10:38 pm EDT

Procter & Gamble as batteries

I was wearing a headlamp with three new Aa batteries and they exploded an dripped acid down my head and neck causing scars and loss of hair I immediately headed to the hospital but the damage was already done.the headlamp was 2 years old and I had never had any issues until now which I only had the new batteries in for 25-45 minutes. I had documented hospital visit to match...[protected]@gmail.com message me ...f**k them it's ridiculous

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2:18 pm EDT
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Procter & Gamble olay eyes 6 ml.

On June 26/18 my wife went to Thriftway Drugs in Lethbridge @ 702-13th. street north T1H2T1 [protected]) to look for some deals.
She bought Olay Eyes @29.99 which was a discounted price.
Next day she applied and there was no apparent change to her eyes puffiness. she applied again but not much change. It was claiming instant eye bags out.
On the third day she found out there was no liquid (drops) coming out.
We went to Thriftway Drugs for money back. Their reply was contact the company.
What can you do to help?

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12:02 am EDT

Procter & Gamble duracell batteries failing long before expiration date - ruined bluetooth keyboard

June 4, 2018 my wireless keyboard stopped working and I discovered the batteries in had totally failed - they are covered with a salty-like compound which is all over the batteries as well as the battery compartment. I tried cleaning the compartment and putting in new batteries but it still won't work. The expiration date is 2022! How can this be?

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6:00 pm EDT

Procter & Gamble febreeze clips

I had these clips in my car and just today noticed they leaked and ruined underneath my vent area. Now upon further research I see they have known about this issue and have done nothing to fix it. I sure hope some type of resolution is offered to consumers because this made a horrible looking spot that peeled all the black off of my lexus interior under where my vents are.

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9:10 am EDT

Procter & Gamble the product was very unusual and a waste of my money

About a $30 bag of Pampers I bought them it was a waste of my time and money I'm very disappointed with the company. I have to buy them often my kid soak them up in 3 days. Pooped everywhere I'm not sure why I have to make a long complaint when I really have not that much to say the problem is about a $30 box of Pampers Pampers sucked my son was pissy all night long all throughout the day [censored] on himself often leak through the Pampers it was a waste of money the Pampers were to last a week or so they lasted 3 to 4 days

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11:16 pm EDT

Procter & Gamble leaking coppertops

I have been a longtime customer of Duracell, but after three ruined appliances in less than a year due to leaking Coppertop Duracell batteries, I am switching. All of these leaked 5-6 years before the end date printed on them; this hasn't been a problem for 20+ years prior, so I must conclude they have cheapened the product. The cost to replace the damaged goods far exceeds the cost of the battery, so I'm researching battery ratings to find one that will provide the quality Duracell used to put in theirs. Goodbye Duracell.

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1:56 pm EDT

Procter & Gamble swiffer wetjet

Have purchased 2 of these products and after just a few uses one side stops ejecting cleaner. With one side working only this takes twice as long to get the job done. I purchased a second one because I liked the job that the product does but I am not happy with he quality of the product. Especially having the same problem out of the second one. Change batteries on both to no avail.

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Procter & Gamble In-depth Review

Company Overview:

Procter & Gamble, founded in 1837, has a rich history and background in the consumer goods industry. With a strong focus on innovation and quality, the company has become a global leader in the market. Procter & Gamble's mission is to improve the lives of consumers around the world by providing superior products and brands that meet their needs. Some of the key products and brands offered by Procter & Gamble include Tide, Pampers, Gillette, and Crest.

Product Quality and Innovation:

Procter & Gamble is known for its commitment to product quality and innovation. Their products undergo rigorous testing and quality control measures to ensure they meet the highest standards. The company continuously invests in research and development to bring new and innovative products to the market. In comparison to competitors, Procter & Gamble's products consistently stand out in terms of both quality and innovation.

Customer Service:

Procter & Gamble prioritizes customer satisfaction and has established customer service policies and practices to address customer inquiries and concerns. The company is responsive and strives to resolve customer issues promptly. Procter & Gamble's customer service exceeds industry standards, providing a positive experience for consumers.

Sustainability and Corporate Social Responsibility:

Procter & Gamble is dedicated to sustainability and environmental responsibility. The company has implemented various initiatives to reduce its environmental impact, such as reducing waste and conserving resources. Additionally, Procter & Gamble actively engages in social impact initiatives and community involvement, making a positive difference in society. Their sustainability practices surpass industry peers, demonstrating their commitment to corporate social responsibility.

Pricing and Value for Money:

Procter & Gamble's pricing strategy is competitive in the market, offering value for money to consumers. The company provides high-quality products at reasonable prices, ensuring customers get the most out of their purchases. When compared to similar products in the industry, Procter & Gamble's pricing remains favorable.

Market Presence and Reputation:

Procter & Gamble holds a significant market share and has a strong presence in the industry. The company's reputation among consumers and industry experts is highly regarded. Procter & Gamble's commitment to quality, innovation, and customer satisfaction has solidified its position as a trusted and respected brand in the market.

Online Experience:

Procter & Gamble's website, www.pg.com, offers a user-friendly and functional online experience. The website's design and navigation make it easy for customers to find information about products, promotions, and company updates. The online shopping experience is seamless, with a secure checkout process. Additionally, Procter & Gamble provides additional online features and resources, such as product reviews and educational content, enhancing the overall online experience.

Overall Rating and Recommendation:

Procter & Gamble deserves a high overall rating for its exceptional products, commitment to quality and innovation, excellent customer service, sustainability efforts, competitive pricing, strong market presence, and reputable reputation. Potential customers considering Procter & Gamble's products can trust in the company's ability to deliver superior value. While no company is without weaknesses, Procter & Gamble's strengths far outweigh any minor shortcomings, making it a top choice in the consumer goods industry.

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Procter & Gamble contacts

Phone numbers

+1 (513) 983-1100 +1 (416) 730-4711 More phone numbers

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www.pg.com

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