PrinterpixNo refund, no product

Thanks for your prompt response. I apologize for the experience you received. I will be coaching the named representative to address this immediately. I assure you that is not the way we treat our customers. We strive to provide the best customer service. I will be reaching out to you on 12.15.14 at 1pm est to resolve this concern. I am needing further information from you to better understand your concern. I look forward to speaking with you soon. Ravetta
12/13/2014 6:32 PM
I will be available and look forward to speaking with you.
12/15/2014 11:03 AM
Okay, waited an hour. No phone call. Let me run it down for you. Took three days to make a tribute calendar in honor of my father who passed away on Nov. 25. Tried to use the voucher (each one) to no avail. You charged me $40.98. Held for 10 min for customer service. Lisa was the rep. She was rude, had NO information and said my order would be cancelled but the shipping would still be charged at $7.99. The shipping on my receipt is $5.99. She argued with me but had no access to my order?? Ridiculous. So the vouchers - of which I bought 4 at a cost of almost $40 are worthless, the calendar was not refunded and on top of all that; to cancel the vouchers you will charge me $30 each? Forgive me the term RIP OFF. But this certainly is. I DEMAND MY MONEY BACK. Your customer service is non-existent and you have tragic business practices. I will use every resource at my disposal to tell as many people how awful this experience has been and your company's absolute ignorance of my dilemma at this time of grie[censored] All I want is my money back! I've made calendars with Shutterfly for years and NEVER experienced this level of horrible customer service. I regret I tried your company. Now I have no calendar to honor my Dad and out $100. It is the way you treat your customers!! Badly! Ugh!!!

Dec 17, 2014

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