I have received very poor customer service from Primus as well.
I should've known to stay with my current service provider (Bell) when it took primus 2 WEEKS to connect my phone when I moved to my new house. I called them to see what the problem was that took so long to connect my phone, and a recorded voice would always say that the hold period may be more than 40 minutes. It took about 4 phone calls to deal with this issue, and over 4 hours of my personal times to understand why a basic connection couldn't be made at the scheduled times !!!
Jeez...how dumb is this company !
To add insult to injury, this crazy company won't credit me the 3000 aeroplan miles they owe me on the pretext - hold for it - that I called an airmiles customer service line to start a new accuont !!!
So, according to a crazy manager, I don't fit the description of an existing or a new customer since they already credited my account with 200 airmiles !!!
So instead of just giving me 3000 aeroplan miles, the manager lectured me...and gave me so much attitude I couldn't believe it !!!
I never in my life got such poor service !
This company has NO IDEA what good customer service is, and I am convinced they run their business out of a whole in the wall, because everytime I call, I hold for over 1/2 hour, and when I decide to e-mail, they take 2 or 3 days to answer me...how many people do they have working for them ?
I am just waiting for July 29th to CANCEL MY SERVICE with PRIMUS, just so they don't steal 99$ penalty fee from me.
PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE, if you are looking for a new telephone service provider, DO NOT CALL PRIMUS. I don't care how much you can save.
The customer service is POOR
The managers are very RUDE (monique)
They are THIEFS