Primus / awful customer service
I have the worst customer service experience. I called them on September 18 at 12 noon and a recorded voice says your hold period may be more than 40 minutes. I decided to send them an e-mail, the auto reply says they are experiencing high volume of e-mails so expect a delay in reply. It shows they have real poor service.
When I signed up in June 2008, I was told I shall get 15000 bonus aeroplan miles with my second invoice in August 2008, but Primus did not credit the aeroplan miles. I have tried to contact them several times but it is impossible to reach their customer service.
More Primus Complaints & Reviews
- Primus Canada - scam and cheating 
- Primus Canada - failure to terminate services twice 
- Primus Care - scam
- Primus Canada - customer services 
- Primus Telecommunications Canada Inc - primus triple value bundle rip off 
- Primus.ca - Billing and False Promises
- Primus.ca - internet, ld
- Primus.ca - customer service
- Primus.ca - internet service I never had and I returned modem
- Primus - internet