Pa.net / CTI Network
reviews and complaints

Don't wast your money, you will be bound to the contract for the service that does not work. I work from home and it's impairment for me to have a good connection and reliable internet, this service has been down twice for several days at a time and I was unable to perform my job because of that. there is really no customer service it's a family owned husband and wife operation so good luck talking to the manager if you have an issue. Overall my experience with pa.net is atrocious from customer service standpoint to billing to the Internet performance. there is no tech-support available after five Monday through Friday so if your Internet goes down you're screwed waiting till the next business day or if it's a weekend well you're without Internet until Monday. don't waste your money.

So I started with PA.NET after having Comcast internet for 11 years. I figured I would give the local company a shot. Well, it started a little shakey with there self install kit. Finally got up and running and then discovered I was not getting the speeds they claimed. Called support and we got it going somewhat. Few MB's no big deal. Two times thereafter my computer lost connection so I called Tech support and this very patient and knowledgeable tech fixed it pronto. A month goes by and I lost my connection. I called Tech support today and spoke to Dave. In two minutes he said its my computer and my problem. Long story is dave was very rude and did not care at all, so I quickly ended it and ask for a Manager. I got Justin. Turns out Justin didn't care as well to listen, was very curt and rude. A Manager that can't solve a problem is not a Manager. I told him it was the same issue another Tech solved several times in minutes, but he said he didn't care about another Tech's notes. Oh well, back to comcast. Don't waste your money on this startup.