Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Priceline.com / name your own price tool

United States, North Carolina, Morrisville
0% 1
Contact information:
Hello. I just booked a car rental through the Priceline site for the first time. reservation [protected]. Prior to booking, I searched - and found - instructions on the Priceline site about how to 'Name My Own Price' - I have since taken screen shots of the pages on the site, as proof it was live when I was looking.
As it was my first time booking, I couldn't figure out how to use that tool, so thought I had to select a car that had the red '40%' notice on it - book it, then the 'Name My Price' button would pop up.
It did not - so I contacted 'Gwen' on the live chat.
Gwen told me this tool no longer existed - and when I asked to cancel my booking as it was falsely advertised on the Priceline site - she told me 'policy' and how the reservation was not able to be canceled - and how I 'agreed to the terms' -
I pointed out again - that I followed the instructions ON THE PRICELINE site - and how I (and I'm assuming others' are under the impression this is an active tool... but Gwen simply thanked me for bringing it to her attention - that it was still noted on the website - and said they were 'actively looking' to remove this.
I took a snap shot of her also admitting the verbiage is still live on the website - therefore, agreeing that I did see the instructions on the Priceline site.

I am quite irritated - and am looking to cancel my reservation based on false advertising on the Priceline site.

I would like to have someone call me - to ensure this is being cancelled - or I will be taking my complaints online everywhere I can possibly post - and include my screen shots of the pages from the website as well as Gwen's comments acknowledging the verbiage is still out there.

Kathi Russell
Mar 13, 2018

Post your Comment

Priceline.com Logo Priceline.com
Customer Service
800 Connecticut Ave
United States - 06854
+1 877 477 5807
+1 203 299 8918
View Full Information

Reply to