The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Priceline / hotel room booking

1 United States Review updated:

I planned a trip to Boston several months ago. I used Priceline. Never again. Due to a change in plans I tried to cancel the hotel room I had booked. According to the hotel, the time I booked is very busy and they could easily resell the room, but they have a contract with Priceline. Priceline will cancel the reservation, but will charge me the $200.00 for the first night. If I don't use the reservation, they will charge me for the full cost of the complete stay. If I cancel they admit they will resell the room. Usually if a room can be rebooked (ie cancelation is before the stated time), they do not charge you. I have spent a lot of time on this on the phone and on line, but they are adamant that they can do this. Seems this may be how they make money.

Sort by: UpDate | Rating

Comments

  • Je
      20th of Aug, 2009
    0 Votes

    Or, maybe, their policy says that you can't cancel after you book. Hmm, maybe you should read the very obvious bold print on the final page before you submit your booking.

Post your comment