Pottery Barn / Williams-Sonoma / will not deliver my order

United States

On March 13, 2018 I ordered the Banks Buffet. I was first told it would be delivered by April 6. This was then changed to state it would be delivered between April 18 and May 2. Having not heard from anyone, on May 1 I called to get my delivery date. I have called nearly every day since and I still do not have a delivery date. I have talked to numerous customer service representatives and schedulers who cannot help me. One customer service representative told me my Buffet has been at the warehouse near me for nearly a month. They are having issues with that warehouse which is not my problem. Full payment to my credit card for this order cleared my bank April 5. I don't understand why my buffet cannot be delivered to me. I have talked to so many people and I am at a loss at what I can do next. No one seems to be able to help me.

May 15, 2018

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