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PNC Financial Services Group / rude customer service

1 Painesville, OH, United States
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I placed a stop payment on my account 6/1 for a transaction which I was charged a $33 dollar fee for. On 6/8 I see the transaction pending in my account I call my local branch and spoke with Robin. Robin was very rude regarding the situation and spoke to me like I was her child telling me "I need to listen" and telling me to "stop" while I was talking. I'm obviously upset that the transaction that I paid to stop is now pending in my account but now I'm dealing with a rude rep who is acting like this is my fault. I asked to speak with someone else because she was being rude and she wouldn't transfer me and told me it was because I wasn't listening to her continuing to explain what the term "pending" means. Instead of explains why the transaction was even able to pend after I placed a stop payment. I'm livid with her hamdling of the situation, and I will probably end up switching banks because of it. Mistakes happen I understand but making it seem like it was my fault and being rude was so unessesary. I'm very disappointed

Jun 8, 2018

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