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Phillips DVD Player / Audio not working

1 India

DVD Player purchased from Shree Laxmi Electronics, Adajan Road OPP: Bhulka Bhavan School, Surat.

Dealer claims that he is only the distributor of South Gujarat region.
At the time of selling the product he made so many promises about good service, but now he demands Rs. 250/- service charge for any services render to customer even though the product is in warranty period.

I brought the product from nearest Phillips dealer, because he is adjacent to my home. But what a stupid reply from dealer, I don't believe that Phillips, a great company, have such foolish dealer.
They are not giving service even at 2 minutes distance without charge, even a warranty period s in force.

I want company's intervention to resolve grievance.

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