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Pergo Accolade / Shoddy floor

1 United States

I am hoping that someone can help me in finding out if a class action lawsuit is the way to go. We built a new house last May (2006) and had a large amount of Pergo Accolade installed. Immediately upon moving in the floor began "cricking" and "snapping". The flooring retailer (whom our builder chose) filed a claim with Pergo, they sent a rep out and determined it was a faulty product. The floor was replaced. Almost immediately afterwards the floor began making worse noises, more cricking (although less of that than before), loud thuds in certain areas, unsightly seams, and a couple spots where, if you step on it right, you can actually feel the seam separate under your bare feet. We had Pergo come out again and we just found out that they are denying the 2nd claim. They state it is not due to a product defect, but they also don't say it's an installation problem either. The inspector told me when he came out that he is seeing a lot of this type of problem in newer houses becaue of the type of beam construction they're built with (which is to code). When I pressed him further (wondering if maybe our builder was somehow responsible) he clammed up and told me he was not really at liberty to talk about it.

After doing a lot of internet research I have found that this is a VERY common problem with Pergo, and that they routinely deny claims and give consumers the run around. Just from what I've seen online it seems to me that there is grounds for a class action suit. We spent thousands of dollars on this shoddy floor, which was sold to us as "the best". We have a house that is only one year old and we've had problems with the Pergo from day one. We want our money back so that we can replace the Pergo with a different product. Had we known of these issues with Pergo we would not have chosen the product for our new home. We only chose the Pergo brand because the flooring retailer highly recommended it. Can anyone help?

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