Pep Boys / safety check? hah!
This spring my wife and I planned a visit to Arizona. She took her 2000 Saab (70k mileage/well maintained) in for a safety check, advising that we would put on 1500+ desert miles. Two employees signed off A OK. The main radiator hose turned out to be old. The hose blew, car overheated, blown head gasket. Early end to vacation and $3, 000 in repairs and another $6-700 in transportation and car rentals. The certified mechanic in Tucson was livid, stating no way this was looked at and they don’t at least suggest a $35 hose!
When I went in to speak with the manager, get this: he tells me the Bureau of Automotive Repairs has forbidden them from recommending anything be replaced unless they can see it’s already broken! My long-time mechanic says that is nonsense. So we have to file a claim.
More Pep Boys Complaints & Reviews
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- Pep Boys - terrible service! 
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