Peachtree Doors & Windows’s earns a 3.0-star rating from 0 reviews and 26 complaints, showing that the majority of homeowners are somewhat satisfied with products.
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customer service poor for replacement window
Double pane window seperated. Requested replacement that was under warrenty. Did not recieve replacement for over 1 month. Once received it was the wrong window. Second request for replacement has taken over a month and still have not received. I keep getting told next week, next week. The customer service is horrible and I would not recommend Peachtree windows to anyone.
terrible quality product and service!
Save money, time, stress and don't buy Peachtree products. Windows fog, cranks break, latches break, weights break. Reordering replacement parts is a nightmare. Service rep's don't return calls for days on end... and are self serving snobs when you can finally get them. We've been waiting five years for windows. Our orders for cranks and locks have been in for 6 weeks... and will not be shipped for another 2 to 3 weeks. Meanwhile, the house is not secure. Several businesses in our area no longer want to handle their products due to delays and attitudes.
I have a new (3 months) million dollar plus home in Colorado. Within a month of moving in, I noticed failed windows and doors(11 at last count). As noted above, customer service is a non-starter. This company and its' products are a hugh waste of money. Letters to the corporate leadership are a waste of time. Save your time and money complaining; it is time for a class-action suit. chasearmstrong3@comcast.net
I also have had a terrible experience with Peachtree customer serv. They were rude and told me "it's a new company and what ever they did in the past no longer applies". I have three patio french doors, two of which are no longer working. One door I can get out but not in, and another I can't open at all. At almost fifteen hundred dollars each I can hardly afford to replace them. My suggestion is to never buy Peachtree, and I tell anyone who will listen...
HenryRC415@Verizon.net
I've never had a worse experience with "customer service" than with Peachtree Windows and Doors. Their products are terrible and their service is worse! I can't get return calls from their rep and have a door that's been problematic from the begining! No one wants to service their products and I've heard from every dealer I've spoken with that they never recommend Peachtree.
If you're looking for patio doors or windows my suggestion from exprerience is DO NOT BUY PEACHTREE...you'll be terribly disappointed!
poor quality doors!
Purchased door on 4-2-7 del to house on 5-7-07 installed then found that one side lite was installed upside down, contacted comp and they said new door would be ordered, new door received in June, had paint overspray on vinal covered jams, unusable, new door ordered again, THIRD door arrived in late July this door had another upside down side lite and was refused by me for delivery. Company did pay for original door installation and time off to supervise installation. Have been in contact with company sine July to have a different door paid for along with the cost and installation and my time off for supervision. Last contact with them is only for the first door and some expenses. I believe that they should have to pay for the new door, installation of the new door, supervision, finishing and other cost involved with a problem that is stopping the finishing of a front door and remodeling since April 2007 till Oct of 07.
window not good
I have had my peachtree window and had someone come look at it. It has been leaking around glass for the last few years. I have mold around window. I would never tell anyone to deal with peachtree. No one wants to look or repair peachtree products. Not good.
All the Peachtree windows in my house leak and my walls are mildewing, and they are falling apart.
I had $5, 000 worth of Peachtree windows installed, with $5, 000 labor costs. These windows are garbage. The installer said he has seen worse windows but I honestly cannot imagine that. The company sent new balances for every single window, since they were sliding down from the top and impossible to lock. I'm sure they would not have done that if it wasn't a known problem. In addition, they don't fit correctly into the space and you can see daylight coming in through almost every side of every window. I bought these windows on the recommendation of the windows guy at Lowes, Glenmont, NY. If I'd had a chance to actually see and operate these windows at the store, I never would have purchased them. The problem is, I wasn't smart enough to google "peachtree windows complaints" until AFTER they were delivered. Never, ever again. I have already replaced one of the four double-hungs installed and I know I will have to replace both of the bay windows too. What a complete waste of money and a headache I don't have time to deal with again. Stay away from Peachtree Windows!
Call the owners and other top executives of Weather Shield
Kevin Schield [protected]
Mark Schield [protected]
Chris Schield [protected]
Jay Lodholz (director of service) [protected]
John Anderson (national sales manager) [protected]
Brandon Brunner (corporate counsel) [protected]
Dean Reilly (service manager) [protected]
Darla Weber (quality manager) ?
Bob Eckert (director of customer service) [protected]
Jeff KIBLER (marketing manager) [protected]
Ron Modrzynski (door plant manager) [protected]
Pat Henrichs (glass plant manager) [protected]
I just saw your post to Complaint Board from 2010. I am a lawyer representing a homeowner whose windows have leaked and rotten. Would you be willing to discuss these window failures with me.
Jerry Speegle - [protected]
I sure wish I'd found this website a few weeks ago. I purchased almost $5, 000 worth of six double hungs and two bay windows. Upon install yesterday, we noticed that the screens were just "stuck on" with 4 pins, there was no channel for the screen to fit into. There is a gap in many places around the window where the screens don't fit correctly and they push out with only the gentlest of pressure. Not only is this a safety issue, there are so many bugs in the house it's like not having screens at all. I purchased them at Lowe's. I don't blame Lowe's except that with the history of poor quality and customer service I'm seeing here, why are they still selling them? I will call Peachtree tomorrow but I have such a sinking feeling in my stomach that I've wasted my money and made myself a huge headache. I'll follow-up with what happens.
I will never buy anything Peachtree again. Their products are garbage.
My home is 4 years old. I have 500 Series Casement Windows; two windows with broken seals and moisture. I have two transoms where the internal grates broke free and are floating in between the glass panels. On top of that, I have a fiberglass sliding door that leaks from inside the bottom frame when it rains.
The same exact thing is happening in our house. We just discovered it this week and as we look for more damage we're finding it's worse and worse.
What did you do?
We also have Peach Tree windows and doors and they are terrible. Not only is there mold all around the windows there are spots between the glass panes. It also appears that the treatment that we ordered on the windows for the sun, (low E), is defective and wearing off all over .The screen doors to our sliders are just a joke. The screen is at least an inch thicker than the door frame that it closes into and therefore stands beyond the frame. We have had wasps get in the openings and build nests. I would never, never buy Peach Tree Windows again.I called the company and emailed them pictures and they assured me that they were the correct screen doors. Never again!
The only thing worse then the quality of Peachtree windows is their service. I tried to order parts on line and it took them over a week to reply. When they did reply they gave a phone number to call for parts. When I called, they put me on hold and no one ever answered the phone. I would highly recommend to anyone looking for windows not to buy this junk!
I call this company McWindows: They installed two windows for me, did damage they never even bothered to compensate me for and didn't even wrap the windows they way they are supposed to. I ended up paying them for a job that wasn't even finished adequately. They were "sound abatement" windows too and what a waste of money they've turned out to be. Fortunately, it was just the two windows and not the whole house.
warranty no good
Do NOT buy from these people. They state in the warranty that the warranty covers defects in material and workmanship for 10 years. We have some very high dollar patio doors rotting out at the bottom. They were installed in 1997 and in 2000, one of them was showing rot. A Peachtree rep came and looked at the issue, and said the weather stripping that WAS INSTALLED at the factory was not sealed at the bottom properly. He sent me 1 new door (I have 4) and my contractor removed the seals and sealed them as per the reps instructions on the other 3 doors. Now, they all are rotting and when I call Peachtree and explain to them the issue, they simply say it was our fault the weatherstrip was not properly installed, EVEN THOUGH THEY INSTALLED IT AT THE FACTORY.
My first complaint about the new rotting was in June of 2006, well within the 10 year warranty period.
I will not ever recommend this company to ANYONE.
Very dissatisfied with an expensive Citadel sliding patio door installed in our home in 2005. I would not recommend these doors if You live in a climate that has temps that go below freezing for more than a few days in a row as it is just about impossible to open and close the unit. We live in Superior, WI and it gets cold occasionally! I had a factory installed transom window added and this also was a big disappointment as daylight was visible through all 4 corner miters in the exterior aluminum. A factory rep applied some sealant to the corners, but was of no help with the lack of winter operation of this door. I have studied it for a few years now and my best guess is that it warps or distorts due to the cold.
Peachtree has been the worse company I have ever dealt with period. I have one of there doors and getting help or customer service in Wyoming does not exist. I try to call the company and only hear music for 30 minutes, when I do leave a message with what is wrong they call back and leave a message "this is (so and so) if we can be of any further assistance please call 1-888-the same number I left the message at, without even answering my question. My glass has seperated, my lock has broken, when I order replacement parts they send the wrong ones, (forget calling). Now I have a door that I can not open from the inside, a lock that does not work, and glass that is seperated allowing mosture in and still no answer or help. I have accepted the fact that I will need to tear out the whole door and replace it with another brand. This company has fly by night qaulity, that charges premium prices for low end products and poor service. Never buy from them.
non-stop warranty never got going!
Peachtree's "Non-Stop Warranty" was introduced January 1, 1990. The Non-Stop Warranty is non-transferable. Products purchased between January 1990 and December 1994 required homeowners to register their products to qualify for the Non-Stop Warranty. Peachtree does not provide labor or labor expenses incurred to remove or replace any defective product, or any defective components thereof.
From 1995 product care book.
Your Peachtree products, identified above, are guaranteed for as long as you own them to be free of defects in material or workmanship that might unreasonably affect their performance in normal usage when installed and maintained in accordance with the manufacturer's instructions.
This Non-Stop Limited Warranty extends only to the owners of detached, single-family, owner-occupied homes at the time Peachtree products are installed in such homes located within the USA. This Non-Stop Limited Warranty is not transferable to subsequent owners.
In order to establish that a claim is covered under the Non- Stop Limited Warranty, proof of purchase must be shown in a reasonable manner. One convenient way to establish on our files that you are the original owner of a Peachtree product is to complete the attached card and mail it to us within 90 days of installation. Failure to send this card will not adversely affect your warranty rights if you can otherwise provide the necessary proof. Moreover, your return of the card will provide us with marketing information that will allow us to better meet your needs in the future.
Peachtree is saying if you do not have a registration number you had only a 2 year warranty. You either had the longest warranty or the shortest warranty on your windows and doors. The 1995 " proof of purchase" doesn't apply to the [protected] non-stop lifetime warranty.
They only had on non-stop warranty and no other warranty was listed for the [protected] products at that time.
You might have some luck if you try to call some older peachtree dealers, they might have some left. Your window is the Ariel Double Hung. I'm not certain if you window dates were included in the ones that had the wrong steel strenghth used in the hooks of the balance. This caused the windows to do what you described. This happened sometime before 1990. Peachtree shipped pallets of those balance kits to Dealers for them to change as many as they could. It was decided that they would never be able to find all of the windows and they decided just replace them as needed. Which they used to honor. The name of the company that made them for Peachtree was Caldwell
In 1993 Entry Door Price List, Peachtree said this:
Peachtree Doors. Dedicated to staying out front.
We offer this pledge:
If one invests their money-and their trust-in a Peachtree door, we'll guarantee it for as long as they own it.
The warranty card that was used from [protected].
Registration of your installation will be made and an acknowledgment, along with instructions for seeking assistance, will be sent to you. If the installation is not registered, the manufacturer's standard warranty will apply.
Peachtree only asked Owner/Occupant for the installation address and daytime phone number. They forgot to ask for your mailing address. A place was also provided you to give them the name of your Builder/Contractor's name and address. You were then told to fold and staple the "Product Installation Registration".
On the card from 1998 they added "BE SURE TO PROVIDE BOTH THE INSTALLATION ADDRESS AND YOUR CURRENT MAILING ADDRESS WHEN COMPLETING FORM." You were then told to fold and tape "Homewoner's Warranty Registration".
I have also found a Memorandum from Peachtree which has no date.
Subject: No Charge Warranty Parts Program
Peachtree's Non-Stop Limited Warranty is effective for certain products manufactured after January 1, 1990. Product manufactured prior to January 1, 1990 is no longer under warranty. Glass breakage and spontaneous shattering of the glass is excluded from all warranties.
Warranty replacement parts may be ordered at no charge under the following guidelines:
Orders for no charge material must include the reason for replacement and date of manufacture (orders will not be processed without this information).
All orders for replacement parts should be placed with your Customer Service Representative.
ID registration numbers were not needed.
Peachtree's Advertisement from [protected]:
All Peachtree Doors And Windows Are Quaranteed For As Long As You Own Them. In Just 14 Words, We Wrote The Longest Warranty In The Business. What does it take to offer a non-stop warranty? Confidence. Our Non-Stop Warranty* covers every Peachtree entry door. Every window. Every patio door. Every sliding glass door. If we build it, we'll back it. For as long as you own it. Guaranteed. You might expect every major manufacturer to guarantee their products the way we do. But the fact is , Peachtree's Non-Stop Warranty is completely unique. Why? Maybe other manufactures just don't have as much faith in their products as we have. *See Dealer for complete details.
Warranty from [protected] Care Book:
Peachtree doors and windows are guaranteed for as long as you own them to be free of defects in materials or workmanship that unreasonably might affect their performance, in normal usage, when installed and maintained in accordance with the manufactures instructions.
Peachtree doors and windows purchased after January 1, 1990 for use in single family homes qualify for this extended coverage when the original homeowner registers the installation with Peachtree by completing and returning, within 90 days of installation, the Homeowner's Warranty Registration form available from Peachtree dealers and distibutors.
Peachtree will repair or furnish replacements for components found to be defective, or may, at its option, refund the original purchase price of the product involved.
This warranty my be exercised only by the original registered homeowner and is not transferable to subsequent owners. However, Peachtree's standard two-year warranty would continue to apply in the event of a change of ownership.
To make a claim under this warranty contact your installer or Peachtree Dealer.
Dealers were always short on warranty cards, some never received any. Prior to printing "Failure to send this card will not adversely affect your warranty rights if you can otherwise provide the necessary proof.," dealers were told the cards were not needed.
Many Peachtree Distributors and Peachtree Certifed or Stocking Dealers, had inventory with product that had been manufactured and dated [protected]. This product continued to be sold. In 1995 and 1998 ( and possible in 2000) when it was printed, the cards were not needed for homeowners to qualify for the warranty, it never stated they were needed for product with these date codes. These products had no addition discounts even though they had expired. Peachtree says the standard two year warranty also applied to the original homeowner if you did not register and receive an ID number from them.
Does anyone have an registration card from [protected]? They were white with a black peach drawn on the front and warranty information on the back the size of a postcard . I have one dated 1998 it's much larger and says: to activate, at no cost, the extended warranty for the initial owner-occupied installations of Peachtree products, please complete this form and return it to the address shown. Registration of your installation will be made and an acknowledgment, along with instructions for seeking assistance, will be sent to you. If the installation is not registered, the manufacturer's standard warranty will apply.
Magnuson-Moss Warranty Act 700.11
b) “Written warranty” and “service contract” are defined in sections 101(6) and 101(8) of the Act, respectively. A written warranty must be “part of the basis of the bargain.” This means that it must be conveyed at the time of sale of the consumer product and the consumer must not give any consideration beyond the purchase price of the consumer product in order to benefit from the agreement. It is not a requirement of the Act that an agreement obligate a supplier of the consumer product to a written warranty, but merely that it be part of the basis of the bargain between a supplier and a consumer. This contemplates written warranties by third-party non-suppliers.
Peachtree's answer: this was only to date product in case of lost invoice 700.7
(c) This does not prohibit the use of such registration cards where a warranter suggests use of the card as one possible means of proof of the date the product was purchased. For example, it is permissible to provide in a full warranty that a consumer may fill out and return a card to place on file proof of the date the product was purchased. Any such suggestion to the consumer must include notice that failure to return the card will not affect rights under the warranty, so long as the consumer can show in a reasonable manner the date the product was purchased. Nor does this interpretation prohibit a seller from obtaining from purchasers at the time of sale information requested by the warranter.
They didn't even give dealers enough cards to give out, some never had any! This warranty was given to customers and then it was taken away.
I have always had a problem with these windows. I see that I fall under the lifetime warranty. I need to personally speak to a rep. Thank you
William Coffin
[protected]
New Jersey
Windows have leaked for at least 10 years! Was not aware there was a warranty until now! Please contact us asap. The builder did not tell us about warranty remaining. These windows were installed incorrectly causing leaking of both rain and wind. Gaps present! In researching Peachtree windows we found out about warranty availability! Please help!
We were not made aware by the builder that we have a warranty. Many of our windows leak (rain and air). They are horrible and are causing further damage to our home (ie - drywall and interior walls). Please contact us ASAP! The damage will continue to worsen and repairs costs become greater. We have lived in this home about 3 years.
Oh my goodness! We had our home built in 1988 and our builder recommended Peachtree due to the great lifetime warranty. Within a couple of years the windows started to fail... crash down, difficult to open and keep open, yes some were propped open when we could open them. We had several children over 10 years and were too busy to figure out what was wrong with them, and told them to stay away from them for the most part. I always thought that the builder probably installed them incorrectly.. how else would 10 out of 13 fail? Now after reading this I am really disgusted with this company! How dare them.. they knew and never contacted anyone? When we replace, we will certainly stay away, and advise friends and family. Our son in law is a builder now, will let him know as well!
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We built our home in 1991 and had all Peachtree double paned insulated doors and windows installed. After just a couple of years the panes started fogging up in between the glass and always look dingy and because this has happened we cannot get our doors or windows to look sparkling and clean they way they should. To make matters worse just about every window in the home has a broken balancer, I"m talking 36 double hung insulated windows, and 10 double pane insulated doors. It is a crying shame that Peachtree's warranty is a joke and not worth the paper it was written on. I might add that living in Florida we did not open our windows very often and to go to lift one open it just to hear a loud boyng and have it come crashing down is not something you would want to happen to one of your sweet innocent children. These horrible windows could kill someone.
These windows were very, very expensive because we wanted "the best" for our home. They need to have inspections of every home with peachtree windows then take them out and replace them free of charge. Better yet, they should let the consumer pick out the window brand of their choice and pay for them and all the labor to have them put in. Needless to say we will never purchase another peachtree product ever!
I WILL BE ### MY POST IS GONE GONE ### !
We have windows that are having moisture on the inside. Trying to get hold of a rep and can't find one around to contact. Built our home in 1994, cabinets, windows, and doors are all from Peach Tree. We had been happy with our home till this year, now wanting to get hold of them, is very dissappointing.
If anyone can come up with a address or phone number please let me know.
winegar
We used Peachtree Windows when we built or home in 1991. We have had trouble with the springs breaking and the seal breaking between the glass, causing the window to be cloudy and ugly. We contacted Peachtree and they sent a representative to our home. At this time they replaced 2 of the faulty windows and 2 springs. The representative insisted nothing was wrong with the other windows. However, several of the other windows have since got the cloudy look and springs are failing. We are unable to raise 2 of our windows at this time. Our home is appraised at over $400, 000 and the windows are unsightly. We have the receipts from the original purchase and we contacted Peachtree several times to no avail. They insist they are not responsible for their product. We are VERY disappointed in this response. We started having trouble with our windows before they were 15 years old. We will not recommend Peachtree to anyone.
I have a Peachtree 6foot sliding glass door. I had the door about 6 months and the Weather stripping in the bottom of the door came off and was torn. I wrote to Peachtree and they send me some new weatherstripping. I have no idea how to put it on. I would like directions so I can do it myself. Don't know if it does on the track or where. Please let me know as the cold air comes in through the bottom of the door.
My email address is Wayren2@AOL.COM My mailing address is Wayne Young 2904 Lake Forest Cr. Talbott, Tn. Thankyou
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Peachtree Doors & Windows emailshwallace636@gmail.com100%Confidence score: 100%Support
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I agree, never buy a Peachtree Window. I have a house full of them built in 1997. Almaost every window has failed with moisture in between glass. Peachtree sucks!