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PC Richard & Son
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3.9 680 Reviews

PC Richard & Son Complaints Summary

484 Resolved
183 Unresolved
Our verdict: You can expect a very good level of service from PC Richard & Son. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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PC Richard & Son reviews & complaints 680

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6:09 pm EDT

PC Richard & Son whirlpool washing machine

We had a washing machine that was under warranty and the damper messed up and you guys came to fix it and 4 months later the same thing happened but now the warranty had expired and now they want 145 just to diagnose a problem that was just fixed by you guys 4 month ago. It's ashame that something that was suppose to be fixed can mess up so fast. The machine isn't even used that mush

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12:29 pm EDT
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PC Richard & Son samsung refrigerator

The refrigerator is only 4 years old and I have already had 4 service calls for the same issue (ice build up which causes the fan to make a lot of noise when it hits it) and cooling system shut down, which caused me to throw out a lot of food. Parts have been ordered once again, and I just received a message that they are delayed; so, my family and I have to endure this noise even longer. WHAT HAPPENED TO THIS COMPANY? I have purchased all my appliances here for the last 25 years, but will no longer.

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Update by irini elbendary
Jul 25, 2018 12:31 pm EDT

I need faster service!

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Steve123123
, US
Jul 26, 2018 1:06 pm EDT

I have/am having the same problem right now, we tossed food away a couple weeks ago, wasted a day waiting on service tech... and PC Richards wants to schedule another service tech, wasted an hour talking to customer service yesterday, told them I need a time when they would come, not a window to waste another day. They agreed on a weekend day and would follow up with a call, what did they do... schedule a week day tech visit and sent the notice via text and email, also, with no time specified... great job PC Richards

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3:18 pm EDT
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PC Richard & Son service

I was at the paramus store on June 28 and I purchased a macbook pro 15inch with apple care, a case and everything. I couldn't see the laptop until i opened the box because it was a brown box. The next day i opened the box and It was a completely different laptop then the one i was told i purchased. Vincent was the sales man who helped us that night and when we called the store to tell them, vincent lied and told them that we changed our mind at the last minute. If we changed our minds, i would NOT have bought a case, apple care and word for the 15inch. Mike evans spoke to us and supposably ordered a laptop (13inch) for an even exchange. I have been going back to the store and calling to see if it's came yet and it has not. i called this morning and spoke with the store manager, Pat, and he told us that it was going to take to much longer and it was too much of a hassle to deal with and for us to return everything and buy it at another store. This store is VERY unprofessional and i am not happy. i come to this store for everything and for the service to be this horrible, i will not be returning. I would like you to let me know what you guys will be doing about this matter. The Sales men and managers do not deserve the position if they aren't willing to help their customers in a nice manor.

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8:00 am EDT

PC Richard & Son salesperson 7233 david

I purchased flat tv on line not realizing that I needed to purchase the same model but a "smart tv". I returned it yesterday at the 86th and broadway, ny store. I told david that I wanted the same model but with smart tv. When I told the tv out of the box, instead of being black which is what I ordered, it is white.in addition one of the assembling parts is missing which means that this tv is not new the bag that the parts come in was stabled to close. Now I have to go back to the store to get the part before I can set-up my tv. I hate it being white, but I am 73 years old with cancer so I cannot lug a 32" tv back and forth to pc richard.

I am very disappointed with the service.

Rt 32lj5008 lg original purch
tk 32lk610 lg exchange

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1:04 pm EDT
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PC Richard & Son model #rf260beaesr

INVOICE: 84262
Our family asked for a refrigerator that didn't require a water pipe or an ice maker. We purchased this refrigerator for 1, 250.72 with sales counselor 8585 Mohammed. The counselor didn't clearly explain the process of installing a fridge. When the refrigerator was delivered, it was defective. We also was told during the delivery that there was a 95 dollar charge for changing the water line. I'm very disappointed with P.C Richard. I'm a regular customer here and I buy all of my electronics from here. This is the first time we've had problems and I'll be satisfied with compensation by waiving any installation fees or otherwise we will take our business elsewhere. Thank you for your cooperation

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1:21 pm EDT

PC Richard & Son service

I've been trying to get my refrigerator fixed for over a month and it kept being delayed . i called and a worker came for 3 minutes and said he needed to order a piece that would take 5-7 business days to come I understood and waited after the days had passed I called back and they had no idea that anyone had even came let alone ordered the piece I needed so I had to wait another 2 weeks it is now over a month since my refrigerator was not working, someone finally came today and partially fixed the refrigerator he had both parts that he needed but only did one he said " I don't have time to fix this " his exact words and left . Not only am I not being reimbursed for the food I lost but I have to wait even longer to get my refrigerator fully fixed . This is the worse service I've ever received in my life

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8:56 pm EDT

PC Richard & Son laptop delivery

I placed an order for apple MacBook Air #[protected]) on 4/25/2018 and the delivery date was supposed to be on 4/30/2018, on 5/2/2018 I contacted customer support and I was told that it will be shipped that day and I should get an email with tracking information, until 5/4/2018 I haven't received an email with the shipment informations neither any updates or follow up from customer service so I asked for my order to be canceled since it's already had been 10 days
Asia from customer service said to allow 3 to 5 business days for my credit card to show the funds back to my card
I would have appreciated a little more concern and maybe an apology for the inconvenience.

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6:23 pm EDT

PC Richard & Son fisher & paykel dishwasher

Last year, my husband and I decided to splurge and buy this double drawer model. We purchased it on March 10, 2017 in the Danbury, CT location. Because it was an expensive purchase, we chose to purchase the extended warranty at an additional cost.

When the installers came to install the dishwasher, they did not know how to install the drawer model. So, we had to wait 3 weeks for someone else to come and do it. Also, we noticed when the dishwasher first came, there was a dent in the front panel and the toe kick was missing. They said this would be taken care of. After waiting a number of weeks without hearing from PC Richards, I called the store. I spoke to same manager who helped us, and he said he would look into it. Then he got back to us and said the parts were being ordered and that they would contact us. The toe kick was eventually delivered, but then we had more problems because they were supposed to come back and install the front panel and toe kick together, but they never got back to us that the front panel was in. After repeated calling and getting no answers, I finally gave up trying to get these parts--the dishwasher still worked with the dented front and missing toe kick, but I was extremely disappointed spending all that money for something defective.

About a month ago, our top drawer started leaking water, and when the service guys came out they said the hose needed to be replaced. That was on April 14th. When the part came in, we then made an appointment for the service visit for today, May 4th. It was difficult living without a dishwasher for that long (3 weeks).

We got a call last night from PC Richards confirming our service visit for today, May 4th between 11:00 and 2:00. When no one came I called to see what was going on, and I was told by the service department that they called and left a message earlier in the morning saying they have the wrong part --they left a message saying they wouldn't be coming today. We were home
the entire day, no call ever came or message was left.

I then spoke to numerous people, who told me that a new part has to now be ordered, and when it comes in we can set a date for installing. I asked to set a tentative date now, because I just can't wait much longer for a working dishwasher. We also still don't have the front panel.

The whole experience has been so frustrating--having to continuously contact PC Richards for any info...rather than them getting back to us. We have never had this kind of experience before with other retailers.

I do know that this whole experience has made me realize that I will never buy anything again from PC Richards, nor would I recommend them to any friends or family.
Sincerely,
Anna Frates

106 George Washington Hwy. [protected]
Ridgefield, CT 06877

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9:44 am EDT

PC Richard & Son sale of a smart tv that is not smart

My husband and I purchased two Sony Bravia 4K Smart TV's on Black Friday 2017. At the time we advised the sales man that we wanted a 55"and a 70" tv top of the line smart tv, that would be compatible with Alexa and other smart devices throu Bluetooth and wifi. We spent almost $3000 total on both these televisions. After the holiday we purchased the Alexa device only to discover neither television can connect to Alexa because neither tv has Bluetooth. We called the local store where we purchased them and were told we can exchange them for an additional $800 each? I'm sorry but seriously? That's $1600 for both televisions on top of the $3000 we already paid. I can but the new version of the Bravia 70" for $1799 according to the Sony website. This is wholey unacceptable. I've been doing business with PC Richard and Sons for over 30 years and my father for probably 30 years before that. We have never experienced such poor salesmanship and service from your store. I would have expected the manager to offer a better solution then pay the store another $1600 to correct their salesman's mistake. But in these days and times the consumer has to beware of even well established trusted stores because there is no such thing as customer service.
I expect something to be done to rectify this situation to my satisfaction in a timely fashion.

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2:49 pm EST

PC Richard & Son samsung 2dr/bottom freezer - model#rb197acrs - freezing food in refrigerator

My complaint is the numerous times (twice) that the same part had to be replaced- considering the cost involved.

Refrigerator was purchased in Feb of 2011. I am very happy with the refrigerator, but this is the second time in two years I've had to replace the cooling/evaporator. The first time was in 2015 and 2/2018.

The refrigerator works well, but does this mean longevity of part is good for two/two-half years.

Service Date: 2/22/18 - Service Order#[protected]-004

I appreciate your response.

Thank You,
Sandra Cummings
[protected]@msn.com

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9:45 am EST
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PC Richard & Son total disregard to my family time

My LG refrigerator was not freezing thus arrangements were made for the technician to replace I believe with freon gas. This was determined by the first diagnosis. I took a day off from work on 2/22/18 resulting in cancelation by the customer service agent who informed me that techncian didn't showed up for duty and because of that i've been given a $50 gift certificate for the inconvenience. They made an arrangement for 2/24/18 between 8am and 6pm on 2/23/18. At about 8pm on 2/23/18 they called my cell and my wife cell and confirmed they'll be here between 7am and 11am. I've again re-adjusted my family life to accommodate the technian, , No problem with that. I just received a call indicating they will be here between 5:30pm and 6pm as we are last to be seen after being canceled on 2/22/18. I've been a loyal customer for over a decade with PC Richards and just bought $2, 900. worth of appliances on 2/19/18. I'm very disheartened. Their contact # is [protected]. My homem phone [protected] Cell [protected] and my wife cell [protected]. Thanking you in advance for a favorable reply [protected]@yahoo.com

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7:11 am EST
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PC Richard & Son samsung refrigerator

After waiting 3.5 weeks for repair on my lg refrigerator, I requested and received a new refrigerator, the salesman suggested a samsung. I paid extra $! Was told the ice maker was "going to blow away the lg refrigerator. Well, I received the refrigerator, the delivery men installed the"wrong refrigerator "which had 2 dents in the refrigerator door. Only after they went back to their truck and were about to depart did they realize their mistake! They then installed the correct refrigerator? Well the brand new refrigerator has a jagged scratch along the side, the caps on the hardware we're cracked and not placed correctly looking very messy. Oh and the ice machine is so slow, I truly do not understand how this ice machine is"better". Let's hope for better response and service competency when I call customer service monday.

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Shaun R.
, US
Feb 12, 2018 4:07 am EST

Once should inspect the unit before signing for a delivery.

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9:17 am EST
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PC Richard & Son delivery of appliances

I had appliances delivered yesterday and the one delivery guy was completely unprofessional and very rude. He was yelling at the other delivery guy and when the other guy was putting the mattress in garage the rude delivery guy pulled the guy by the shirt and said no just leave it and let the mattress fall onto my work sheld. I have had many deliveries before and this my first by pc Richard and was very negative experience.

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3:32 pm EST
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PC Richard & Son lg refrigerator

My refrigerator has not been functioning since
1/22/18, P.C. richards was informed and sent2 repair contractors out . The last repairman from fleet contractors had to order parts, that was on 1/24/18, one week later no parts! After multiple conversations with your customer service dept I was informed that if the parts for the refrigerator were not in by 1/25/18 a new refrigerator would be offered. The very next day I learned that the parts were in and that Fleet would coming to repair the refrigerator on 2/5/18. I waited, the company was 30 minutes late, only to find out that "they didn't have all the parts and it would take a few days to get the parts!"I immediately called customer service asked for a new refrigerator, I was told the rep would speak to her supervisor and call me back. Unfortunately, I have not received a call back! It is so discouraging to think that we the customers are loyal, repeatedly buying appliances etc from P.C. Richards, yet we when are utilizing our repair contract, there is no loyalty or respect!i sincerely hope P.C. Richards grants my request for a new refrigerator, I have been patient

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11:09 am EST
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PC Richard & Son customer service

I spent 10, 000 for appliances 6 years ago. Recently on 1/22/18 I reported a problem with my LG refrigerator. Intitally, customer service had no record of my service contract. I supplied bank records proving that I indeed had a contract. The latter was disturbing.
Well that was 8 business days ago, 2 service visits were done, by 2 separate contractors, I was informed it was a problem with my cooling system and parts needed to be ordered. I have called numerous times speaking with many reps, hearing that "we will check into the status of the parts", I have been patient! I have encountered a few rude reps, one told me he was out to lunch and doing me favor taking my call! Today I called spoke with Ava who was professionally, and stated she too would track the status of the parts, however that was what I was told yesterday by Jean and NEVER received a call back!Therefore, I asked to speak with a supervisor, I had asked to speak with "Aton or Afton " a supervisor whom I had spoken to before, I was placed on hold for 12 min. Only to find out that the supervisor "curt" was on the phone and would call me back! I am completely frustrated and disappointed in the customer service I have received. Please assist me in restoring my faith in your company. I am a family of 5, we are in desperate need of a working refrigerator. Mostly I would like to be treated with respect and consideration, I am planning on renovating a second home and was planning on purchasing goods from PC Richards, however I do not the feel the confidence needed. Thank you and please intervene

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Shaun R.
, US
Jan 31, 2018 1:28 pm EST

Hi Pat. I'd love to help.

Is your extended service contract through P.C. Richards? How long was the coverage for?

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1:13 pm EST
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PC Richard & Son pc richard & son customer care service

On Dec 15th my refrigerator broke-down, I have warranty with PC Richards - 3rd party repair was sent on Tuesday Dec 19th - couldn't fix and closed case. Since then calling every day to try to get it fixed or repaired, neither happened. Calling on a daily basis, asking for manager, manager never called back. 2nd week passing and still not working, already mold starts developing inside. Everyday we hear tomorrow will be service, but never done. Food perished, can't sit and wait for them to come. Service people are rude and not accommodating. The worst ever experienced service, if you can call it service - total disgrace

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3:29 pm EST

PC Richard & Son fraud report

To whom it may concern,

I Vladimir Arshen, respectfully request that your department should open an investigation to an order that I had placed and paid on December 11, 2017 with a credit card for Subject Invoice # [protected]. On the date of delivery my elderly father was home to receive this item. The gentleman (Driver # 367) who delivered the package pretended that the amount has to be paid with him. He showed my father a slip that had# 367 and my father assumed that it is $367.00 and he gave him a total $370.00. The gentleman took the money and left. This is a complete fraud that will need to be investigated by your company. Please credit the purchased item that I have made.

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8:35 am EST
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PC Richard & Son my refrigerator doors

On December 7th 2017 I Amalia Raftopoulos called in for a service call on my refrigerator door which is not closing correctly. They came out on December 12th 2017 to fix it. The guy told me I will be back later this afternoon. I was waiting and waiting and HE NEVER CAME BACK. I called customer service and they told me that they rescheduled it for December 13th 2017. The guy again NEVER CAME TO FIX THE PROBLEM. I then called customer service again and told me that they had to order a special part. Why didn't they tell me the first time they came to my home. THIS IS VERY BAD CUSTOMER SERVICE. THEY WERE VERY RUDE TO ME AS A CUSTOMER. I AM REQUESTING THAT THEY FIX IT OR REPLACE IT. I HAD THE SAME ISSUE WITH THE SAME REFRIGERATOR DOORS NOT CLOSING. BECAUSE OF THAT BOTH DOORS ARE ALL SCUFED UP. AFTER THIS MATTER IS CORRECTED I WILL NEVER EVER BUY ANTHING ELSE FROM PC RICHARDS & SON

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Shaun R.
, US
Dec 15, 2017 6:13 pm EST

Hi Amalia. It's nice to make your acquaintance.

If you wouldn't mind, how about filing in a few blanks...

To begin with, when was this fridge purchased?
What was the brand and model of the fridge?
Are you aware of what part it is to get the fridge repaired?

Please let us know and we'll see what we can do.

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4:37 pm EST

PC Richard & Son hp notebook computer

I purchased a HP Notebook Computer on 6/19/17 at the store in Norwalk, CT. Along with the computer I purchased one year of PC Richards 24/7 technical help. I had never had an HP computer before (I tend to stick with Mac), and from the moment I purchased it there were problems. The screen would freeze or be extremely sluggish (my 10 year old Mac book which is on the same network has no such problems). Five months into the purchase the HP started acting even more erratically - sometimes requiring me to boot multiple times before it would stay on. It eventually would not boot at all. I phoned the 24/7 help and was told that someone would return my call in an hour. That turned into two. They also offered no assistance whatsoever and told me to take the computer back to the store, where they would reload windows and reboot.

I returned to the store, who were confused as to why the tech help would have suggested that since the store does not have any in house tech staff.

They sent it out for service on 12/1. It was returned to the store on 12/8. I picked it up and got it home. I was prompted with the "Let's Get Started" window, but the mouse pad and clicker would not work on the page. I again called tech help - who are absolutely useless. The "technician" told me my mouse pad was broken - except, it was not broken before it was sent out for service. Other than that brilliant deduction, he could offer me nothing else.

I took it back to the store, where they filled out yet another support ticket and sent it out for additional service.

It is less than six months since the computer was purchased. I have not had use of it for over two weeks, and now will not have use of it for another week. It has also never worked properly.

I would like a new computer or a full refund including a refund for the "tech help" which is about as useful as opening up my door and yelling out into the woods.

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11:17 am EST
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PC Richard & Son washer machine delivery service

For item invoice number [protected].
I, Nicole Billups, purchaser of this washer machine is very disappointed in the service provided. Between my mom and I purchasing appliances over the years I've experienced such bad customer service and information given to me on this products purchased through your company. My original shipment day was September 17th, I confirmed with miles that I would be a available for delivery that day but asked what time would they deliver and he explained they would call before and schedule but literally the morning of that day, they called when they were already outside my door 7:30 am. And I was on my way home for work, I work overnight in the hospital 7p to 7a. So I am available ur open day window if I knew they delivered so early but I expect To be informed of hrs of ur open window. However driver couldnt wait 10mins while I was on my way, time is money I guess. But to already charge me a 65 redilivery for this miscommunication and ur customer reps explaining me that the redilvery is liability, it's expensive equipment, insurance...but I'm the customer paying for this service, I could really care less. If your company is all about business and less about customer satisfaction, I can invest the 1, 000 on this invoice with other companies that's going to show me customer service for my money and run a business same time.

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PC Richard & Son Customer Reviews Overview

PC Richard & Son is a well-known electronics and appliance retailer that has been in business for over 100 years. The company has a strong reputation for providing high-quality products at competitive prices, and their customer service is highly regarded by many consumers.

One of the most positive aspects of PC Richard & Son is their extensive selection of products. They offer a wide range of electronics, appliances, and home goods from top brands, making it easy for customers to find exactly what they need. Additionally, the company is known for their competitive pricing, which often beats out other retailers in the industry.

Another major advantage of shopping with PC Richard & Son is their excellent customer service. The company has a team of knowledgeable and friendly representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for their quick response times and willingness to go above and beyond to ensure customer satisfaction.

Overall, PC Richard & Son is a highly reputable retailer that offers a wide range of high-quality products at competitive prices. With their excellent customer service and extensive selection, it's no wonder that so many consumers choose to shop with them.

PC Richard & Son In-depth Review

Product Selection: PC Richard & Son offers a wide range of electronics and appliances, providing customers with a variety of brands and models to choose from. They also ensure that they have the latest technology available, keeping up with the ever-changing market.

Pricing: Customers can expect competitive prices at PC Richard & Son, with regular sales and promotions that make their products even more affordable. Additionally, they offer a price match guarantee, ensuring that customers get the best deal possible.

Customer Service: The knowledgeable and friendly staff at PC Richard & Son are always ready to assist customers with any inquiries they may have. They provide prompt responses and are willing to help with product selection and troubleshooting, ensuring a positive shopping experience.

Online Shopping Experience: PC Richard & Son's website is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, and detailed product descriptions and specifications are provided to help customers make informed decisions.

Delivery and Shipping: PC Richard & Son ensures timely delivery of their products, with secure packaging to protect items during transit. Customers can also track their orders and receive updates, allowing them to stay informed about the status of their delivery.

Return and Exchange Policy: PC Richard & Son offers hassle-free returns, making it easy for customers to return or exchange products if needed. They provide flexible exchange options and have clear terms and conditions to ensure a smooth process.

Warranty and Support: Customers can rely on PC Richard & Son for manufacturer warranties on their products. They also offer extended warranty options for additional peace of mind. Technical support and repair services are available to assist customers with any issues they may encounter.

Customer Reviews and Ratings: PC Richard & Son displays customer feedback transparently, allowing customers to gain insights into product performance and customer satisfaction. Overall, the ratings are positive, indicating a high level of customer satisfaction.

In-Store Experience: PC Richard & Son provides a clean and organized store layout, making it easy for customers to navigate and find what they need. The staff is helpful and approachable, and interactive displays and demo areas enhance the overall shopping experience.

Community Involvement: PC Richard & Son actively sponsors local events and supports charitable causes, demonstrating their commitment to the community. They engage with the community, further establishing their reputation as a trustworthy brand.

Reputation and Trustworthiness: PC Richard & Son is an established and trusted brand, with positive word-of-mouth from satisfied customers. They have been in the industry for a long time, further solidifying their reputation.

Additional Services: PC Richard & Son offers installation and setup services, ensuring that customers have a hassle-free experience with their new purchases. They also have recycling programs in place and provide financing options to make their products more accessible.

Accessibility: PC Richard & Son has multiple store locations, making it convenient for customers to visit and shop in person. They also have online shopping availability and a mobile app, allowing customers to shop conveniently from anywhere.

Social Media Presence: PC Richard & Son maintains active and engaging social media accounts, regularly updating their followers with promotions and other relevant information. They are responsive to customer queries, ensuring that customers feel heard and valued.

Overall Satisfaction: Based on customer feedback, PC Richard & Son has a high level of overall satisfaction. Personal experiences and recommendations from customers further reinforce their reputation as a reliable and trustworthy retailer.

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Contact PC Richard & Son customer service

Phone numbers

1800 696 2000 +1 (877) 727-1909 More phone numbers

Website

www.pcrichard.com

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