PartsTrain’s earns a 2.8-star rating from 0 reviews and 51 complaints, showing that the majority of auto parts shoppers are somewhat satisfied with their purchases.
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bait & switch
I ordered a clutch kit from partstrain.com that advertised having the flywheel included and verified that the fly wheel was included when I ordered the part. I received my order, but I was missing the flywheel. I was then informed that it was a catalog error and they would not send me the part I ordered. The website has now changed to state the flywheel is not included. Does this sound like bait & switch to anyone else? Should companies provide items that they agree to sell? Will never do business with partstrain.com again. Unethical company at it's finest!
deceptive return policy
Avoid buying anything from this company. I would never purchase anything from them again. Beware, as they also sell under the cover of other names and web site skins such as u.S. Auto parts. There's a hidden return policy buried in their web site... It is not on their invoice... After 21 days from order, no returns even if they send you the wrong part. They...
Read full review of PartsTrain and 3 commentsbad business
Wish I'd looked for complaints before doing business with this company. Our still has not been settled. After waiting 1 1/2 weeks for even a shipping confirmation, rep told us it shipped but that he would need to put in a request for a tracking #, and this would take up to 3 days. Two days later, a shipping conf. came in, and the parts had just left the warehouse that day. When we finally received the order, it was only partially shipped! Packing slip said it was all there. Our credit card was charged over 300.00 more than 3 weeks ago now...we have talked with cust. serv. reps 6 times now and each time we get the same thing: initially an ignorance about the status of our order, "assurance" that they will look into it, "assurance" that they "should" ship out the missing part, and all with a severe lack of professionalism. Sales do not like to give names. They have promised to ship out our part same day, UPS Next Day Air now for a week...three calls later and they still do not have our part. They just ordered it "yesterday". Nobody knows what is going on, nobody gives straight answers, and nobody does what they assure you they will do. With all the complaints, how is this business still open?
theft
I ordered 2 window regulators on Partstrain.com. The website advertised that the parts were in stock and ready to ship within 24 hours. My Visa was charged the full amount, promptly. After not receiving a "tracking number" via email, as promised, I called daily to the "customer service" department (which is nothing more than a call center with untrained idiots running it). Each time, they indicated my order was set to ship out that day and I'd get a tracking number later via email once it ships. 10 days later, after receiving the same story repeatedly, I canceled the order. The person said again I'd get an email with those details. I never received the email; I called again to verify cancellation and was told it didn't get canceled. I canceled the order again. I filed a dispute with my credit card issuer. These folks have nothing more than a theft ring set up. I'd rather have paid more and gotten a quality part and excellent customer service from a legit local business than have to have gone through 2 weeks of hassle with these frauds. Stay away from PARTSTRAIN.com or PARTSBIN.com; they're thieves!
agree that Partstrain are crooks.
I ordered a part from them and they signed me up without my permission
to a shoppers discount and charged my credit card $10 a month for eight months
and I never noticed this charge until I stopped using that credit card. They
will never refund anything back. I sent them all the info more then once and
I never hear back. Isn't this some sort of fraud that I could report to the
district attorney in there are or the inspector general.
vanishing parts
This company is nothing but a bunch of pirates. God help should you have an issue with your item. I ordered a part that was 3 pieces i got 3 and was missing one. Should be simple enough to send a missing piece right? Wrong. I am getting the absolute run around. All their customer service is from sungard so it is all overseas from India or who knows where. They have just stopped responding to me. On their pr board page they say "Our team of customer support representatives is highly trained and is very accommodating. We make available a toll-free line 12 hours a day, 6 days a week for your orders and all you queries as well. Just drop us a line and we'll respond to your needs as quickly as possible." That is honestly borderline liable. They will just string you out until you lose interest in whatever you ordered. I beg of you if you are on the fence just order elsewhere whatever dollars you save will not be worth the aggravation that you are going to suffer.
agree that Partstrain are crooks.
I ordered a part from them and they signed me up without my permission
to a shoppers discount and charged my credit card $10 a month for eight months
and I never noticed this charge until I stopped using that credit card. They
will never refund anything back. I sent them all the info more then once and
I never hear back. Isn't this some sort of fraud that I could report to the
district attorney in there are or the inspector general.
refund for damaged part
Son ordered 5 parts for his car. when shipment arrived, header panel ($123.21) was damaged and unusable. Called cust. serv. immediately. told me to take pix and send via email which i did immediately. was told to wait 45 days for a response they would contact me. 45 days came and went with no response. called back to inquire on status of issue. no record of...
Read full review of PartsTrain and 2 commentsdouble shipment
i ordered 1hood,bumper,grill,and 4-bumper brkts. i recieved 2 hoods,2bumpers,2grills 8bumper brkts. charged twice on credit card. to ship back extra parts "partstrain" is making me pay $205.00 to return their double order. i still need more parts but not from these thieves even after they offered a discount.why offer me a discount? i'll shop somewhere else where i won't get screwed.thanks i was also charged shipping twice and taxed twice. what a racket!
will not cancel order
At 4:32 EDT on 10/19/07 I placed an order on line with Parts Train. Within 10 minutes of placing the order I realized I did not order the heavy duty item that I wanted. I called the customer service number posted on their website. I waited on hold for at least 10 minutes. A customer service rep answered the phone. I told her what I wanted to do. I heard typing and then was disconnected. I immediately called back. I waited a minimum of 10 more minutes before a representative answered the phone. I told her what I wanted to do. She told me that the order had already been entered into their system and could not be edited. I told her that I wanted to then cancel the order. She told me that the "Window of Opportunity" to change or cancel an order was very short. I explained that I had called the first time within 10 minutes after placing the order. She said there was nothing she could do about it and that was their policy. I asked to speak to a supervisor. A man picked up several minutes later and repeated policy to me. He then placed me on hold and told me that the order had already shipped. This is approximately 45 minutes after the order was placed on line. I expressed my disbelief. I was placed on hold again. He returned and told me that he had called the warehouse and was able to cancel the order. On 10/22 I had a voicemail from the company confirming that the order had been cancelled. On 10/25 I received an email telling me the order had shipped.
order never arrived!
AutoPartsGiant.com Also known as TheAutoPartsStore.com. Auto Parts Sales website:
AutoPartsGIANT.com
Att: Customer Service
16429 Lakewood Blvd.
Bellflower, CA 90706
I placed an order with AutoPartsGiant.Com on July 11, 2007. Two weeks later and my order has not arrived. I called and they seem to give me the runaround. One person even told me, after I made an inquire about my order and why it was taking so long, that they did not need my business. I would like to tell everyone they do not need your business so don't give it to them.
I ordered a part in March 2007. Now, November 2007, that part no longer works. The inside is completely stripped. Called the number given under the warranty info 5 times so far. The first two calls were dropped after the "answering" service started. One call the person hung up on me after I told them my part was bad. The next two calls I was hung up after just giving my name. I'll try them again later today, and if I still haven't gotten anywhere then I'll be contacting the BBB and the Federal Trade Commission. There's no reason I should have to put up with this, nor should anyone else. Please, if you're thinking of doing business with this company... DON'T!
I recently ordered something from them and fear I am the victim of the same scam. I should have looked into them before ordering, there are reports of their poor customer service and possible fraudulent business activities posted all over...
My order was place June 29th. They immediately charged my credit card. I called customer service on July 11th and was told it should ship by the 13th. I waited until 18th and sent them an email per their policy to cancel the order. I heard nothing. I called again on the 23rd and was told that maybe my order was lost in shipping and they would 'put a tracer on it'. I finally received s shipping confirmation on July 25th with delivery expected August 6th. Is still haven't received these parts and it has been nearly 5 weeks. I've been purchasing items from the internet since Windows '95 and I've never had such problems. These people are rude, they lied to me, and I'll never purchase from them again.
scam! horrible service!
I recently purchased a $350 part for my 94 Lexus ES300 from Partstrain.com. I received the part ok within a few days of placing the order however discovered I ordered the incorrect item and needed to return the part. I contacted PartsTrain well within the 21 day return policy window to request a RMA number and ship to address. PartsTrain provided both the RMA number and ship address but it took 4 DAYS to receive it after calling them a dozen times asking why is it taking so long to receive the return information. I immediately shipped the part back to them using Fedex Priority Overnight service. The part was received in California and signed for the next morning by someone at the Partstrain office. I called them later that day to see how long it would take to receive my refund since the part was now received. I got the run around about "Oh, we have to inspect the part first and that takes a couple days" and "Sorry, looks like you sent the part to the wrong location so we have to ship it to NY instead of the California office and that will take several days". I received every excuse and answer but the only one I wanted which was... WHEN WILL I RECEIVE MY REFUND?!
After so many calls to their customer service dept and getting a different response each time. I decided to contact American Express (since I purchased the part using my AMEX card) and let them know that a fraudulent/scam charge was on my card. AMEX gave me a temporary credit of the entire $350 while they investigated PartsTrain. After a month, AMEX said PartsTrain finally agreed to give me a refund of $245. I told AMEX that amt was unacceptable as I wanted the entire $350. The part was shipped back to PartsTrain in brand new condition just like I received it and I wanted ALL my money back. AMEX is currently trying to obtain the remaining $100. I will never use PartsTrain again!
partstrain.com. ordered parts paid for thim a week later I recieved one of two, after contacting them they are saying they don;t havve the other part, and they will credit my carde, yes they charged me shipp and handiling. whech blogs before you buy from any one.
HORRIBLE HORRIBLE HORRIBLE! DO NOT BUY FROM THESE SCAMMERS. They did the same thing to me, but claimed to have issued a credit to my credit card THAT I NO LONGER HAVE. They always tell you to contact us in 48 hours. When you do, you get the same response from the next customer service rep. This place is a boiler room operation that gets there parts from PAW, and resells them at a markup. Check for yoyurself. I am not going to let them get away with their scamming ways!
Seems PartsTrain wants nothing to do with you if you want to change/edit/cancel/return your order. Horrible customer service! See my post of 10/25/07.
poor business practice
I ordered 3 parts for my pickup almost a month ago. I received the order but one of the parts was incorrect. The incorrect part had the correct part number on the package but was obviously mis-labeled. I called their customer service department several times and was told each time that my credit card would be credited with the amount of charges equivalent to this incorrect part. They didn't want the part to be shipped back because the cost of the part plus the shipping cost didn't warrant the return. In any case they said that I would be credited in 3-5 days. It hasn't happened. This company removes money from your credit card in one day but waits much longer to return it even if it their mistake. I believe this is a poor business practice. Also I believe that this company has a very poor customer service department. The people I talked to seemed to be very poorly informed and felt that they could make very few decisions on their own.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am not the type to leave a review for a business online. This place has changed that mindset entirely. And does not deserve the 1 star that I have to give it.
I am EXTREMELY frustrated and will without question no longer do business with Parts Train.
Monday, I ordered a drop kit on 06/18/12 online. During the order to double check dates arriving to my home I called into the Sales Dept. The Customer service rep ASSURED me the order would be shipped that day and the G379933 kit would arrive within 4 days and would make my 06/22/10 deadline, he even told me the previous kit had arrived within 4 days to a customer in Illinois. As I confirmed my order, he told me he saw the order come in and I was good to go. Tracking numbers would be out by the end of the day.
Tuesday at approx 400pm CST, still had not received tracking numbers and called in to verify. The lady that answered the phone told me that the order had not been shipped or billed yet. I asked her to transfer me to a supervisor to further assist me. Chris (#1009) answered and through the extensive conversation was given the option multiple times to cancel my order and they would release the hold on the funds in my account. However, that was a final option only as I needed this kit by Friday and would not be able to find it in time otherwise. So I present the offer of having it express shipped to me. After the two of us engaged in deliberations about the offer, it was settled that we will cancel the order AND have a new order set up for the G379933 kit to be overnighted from the MANU because it was out of stock at no cost (to me) due to the time constraints. I was then transferred to the sales dept. to confirm the cancellation and submit the new order.
I was handed to Nick (If I recall his name correctly) who completely refused to do what the Supervisor, Chris, and I had agreed upon. Multiple times during his and I conversation, he tried to transfer me to Cust. Service to rid himself of the call and was extremely rude and offensive. Finally, I asked for his boss. He flat out told me, "No, you will not speak with him" and proceeded me to put me on hold. Mind you I had the time counter on my phone showing 42minutes and 15seconds at this point. At 1HOUR 12minutes and 23seconds, a customer service agent arrived on the line. This is 30 MINUTES, Nick put me on hold for to get out of the call. When Mike (339) answered, I informed him I was beyond upset at this point. Not only had I been lied to this point but berated by Nick. But through the conversation Mike and I had he was by FAR the most pleasant person I had spoke to that day. He was not a 10 on the scale but understandably so, he came in to a very upset customer and knew that he had to be extremely careful as I obviously had spoken to his superiors and still not satisfied. (I would deal with Mike again.) Multiple times during his and I phone call, he would double check with Chris to make sure everything was correct and kosher. He informed me that Chris would be calling me back in 10-15minutes to settle the call. I thanked him and hung up. 1hour and 31minutes later.
Now, over 15 minutes has passed and I have yet to hear from Chris. (06:18pm call ended) (Called her extension at 06:48pm no answer. Left Message) (Again called her extension at 07:32pm, Voicemail says she has gone home for the day. Left Message) (Call back in at 0733pm)
Ended up speaking with multiple associates eventually ending up with Ram (539). He and I discussed many options and was absolutely worn out when I spoke with him from all the time spent trying to resolve the lack of shipment and options to try and solve the problem. Finally, decided on canceling the order entirely. However, funds in my account are tied up in a hold. Debated when they would be released. Finally got an answer from him that I would receive a call from April (721), the next day at 8am CDT. After explaining to him that at this point the company had failed countless times and if I didn't get a call back I would not be surprised.
Wednesday, April calls me 752am. Spoke for a few minutes and she informs me that she can not have the hold removed at that time. I have to wait another 2.5hours to receive another phone call explaining if the hold could be lifted that day. They were.
All in all, almost 48 hours goes by. My deadline is shot, I will not be able to have my vehicle finished for a major show in my area. And spent over 6 hours on phone calls to PartsTrain. FYI, thats 12.5% of the time on the phone trying to verify that parts would be shipped, argue about why they haven't been shipped, decide options to fix the shipping, and finally canceling the order. Keep in mind, I also have work and sleep in there too. So of the hours I was awake and had knowledge of this issue (less than 9.5 hours total) I spent 6 on the phone. Thats approaching 65%. Thats insane and completely unacceptable. The time spent and money that would've been saved had the order remained as well as the show being missed is not kosher with me in the least. I WILL BE telling others. And WILL BE making sure I do not do business with PT or any of their other associated retailers again.
Their own website had the wrong part number. Struts don't fit. I sent them a copy of the page that showed the error. They say they aren't receiving emails, so I tried to call and get put on hold and dropped. That's how they handle returns.
So I ordered a part from PartsTrain via FedEx Ground. Well they set up the shipping to start from FedEx but to be completed by USPS. I unfortunately can NOT receive USPS at my townhouse in the mountains. So the day I was supposed to receive my order they sent it back to PartsTrain. I called customer service immediately and they refused to ship me another part. The only choice I had was cancel the existing order and get a refund, which takes at minimum a week to get credit, and re-process the order which is going to take another week to get. I asked if they would just ship me another part via FedEx (not USPS) via 2day without having to reprocess my order. Well... That's not gonna happen. VERY BAD CUSTOMER SERVICE!
Using the company website, I ordered a replacement all0y wheel. This was the second time I'd done it that summer and, in all honesty, the first time went reasonably well. The only hitch was the tracking number was missing a digit and customer service was definitely the worst I've ever dealt with, but the item did arrive as ordered and in a timely fashion so I was ready to forgive the customer service experience. Then I attempted to purchase a second alloy wheel. I did it the same way as I did on the first instance but when I received it the item didn't fit my car and didn't match the first. Apparently the site substituted a different number. When I complained they told me that's what I ordered. After a battle with the customer service agent (again not a pleasant experience) I was told to wait 24-48 hours for return authorization. Like a fool, I phoned their sales department and again placed the order. It took forty-five minutes of broken English but it seemed, after taking my VIN and every detail of the auto, that I would receive the proper part. When it was confirmed via email it didn't match my vehicle description. And the part number didn't match the first and correct wheel. I called about it, asking if it was a typo and was reassured that it was the right part for my vehicle. That was not the truth. By now ten days had passed, no return authorization showed up, no shipping label appeared and I found myself with five hundred dollars of useless parts. When I called customer service I asked at once for a supervisor. After twenty-five minutes of repeating porno flick music I finally was connected to a lady who didn't fit the mold. She was polite and understanding and pledged a return authorization for one wheel but not the other. After reading about the behavior of this company with regard to refunds I'm completely apprehensive. With respect to the wheel they won't pay to have returned, I was always taught insanity was defined by doing something exactly the same way more than once and expecting something different. I did the exact thing twice with a different result. Insanity? Yes, doing business with PartsTrain.com is probably insane.
Wouldn't remove two items from an order I submitted five minutes ago. They said my card had been charged and the order was submitted to the warehouse. Totally ridiculous. Just contact the warehouse and change the order! Watch out for these guys.
Worst customer service ever! Not only did they rip me off and sent me the wrong parts, they also charged me a restocking fee for the wrong part they sent me! F@ck this dumb company! Do not buy from these @ssholes!
Refuse to honor there prices on part numbers 5796 through 5799. They claim they forgot to update when I attempted to place an order.
I received an empty box. I called customer service immediately. A replacement shipment would be delayed because of bad weather on the east coast so the customer service rep recommended a refund. It took them 2 days to somehow verify I wasn't lying about the empty box. It took another 3 phone calls and 20 days before I received the refund back on my Paypal account. Horrible customer service. Will NEVER use this company again.
This company is the worst company I have ever ordered parts from I thought, I would save $12 bucks ordering from partstrain.com on a pair of wheel bearings and a pair of hub assemblies, I was so wrong, I would have gone with rockauto spend the extra $12 and not go through the hassle of having partstrain.com refund my money, turns out they list a rear hub assembly that fits a civic si model on a parts list for a civic ex search. I spoke with there "online help" I asked them what the price difference was and the rep told me it was a better quality... ok, so I said to myself if its better quality buy it might last longer. I went to the manufacturers website after I ordered the part just to make sure, the manufacturer lists the part only to fit the civic si submodel, so I went through the "online help" again the rep took over 40 minutes to find out that the part does not fit my submodel and told me he needed to cancel it, I asked him if there was a reference # or cancelation # he told me to use the order #, so I called into there toll free # waited on hold for over 45 minutes when I got a rep he told me that the order did not ship yet and that they would cancel it and I would receive a refund on the parts and handling charges within 2-3 business days, it has been a week almost I emailed them 2 times requesting information on the refund for the canceled order and this it the response I got :
Thank you for shopping with us,
We received your request to return your part(s) and obtain a Return Merchandise Authorization number (RMA). We have some questions for you concerning your request. We need to know exactly how the part did not fit/is a wrong part. Did it bear the same part# as what is in your order? And if there are any, what are the details of the part/s contained in the packing slip? We want to make sure that the filing of your return request is done accurately. Also, we might be able to obtain information that might be helpful for our product research and development. To further check, may we request to please provide us the part no. and partstrain.com no. of the item indicated on the shipping box or label. And also your car's VIN no. and partstrain.com no. Year/Make/Model. Body Style. Engine Type. Manufactured In. and if applicable/possible the measurements of the part needed. Explain to me why I received this email when I was told I was going to receive a refund on the order and more important the order never shipped.
Partstrain sent me a cheap substitute on a part I ordered. I had ordered Crown hadlights for my Jeep, and Partstrain swapped out a +$100 headlight for a $35 headlight, and triied to charge me $100. I have since returned the headlights. I think Parttrain and Autopartswharehouse are the same company, because Autopartwhare house did exactly the same thing with the exact same part!
Overview of PartsTrain complaint handling
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PartsTrain Contacts
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PartsTrain phone numbers+1 (888) 251-1214+1 (888) 251-1214Click up if you have successfully reached PartsTrain by calling +1 (888) 251-1214 phone number 0 0 users reported that they have successfully reached PartsTrain by calling +1 (888) 251-1214 phone number Click down if you have unsuccessfully reached PartsTrain by calling +1 (888) 251-1214 phone number 0 0 users reported that they have UNsuccessfully reached PartsTrain by calling +1 (888) 251-1214 phone numberCustomer Service+1 (702) 553-3995+1 (702) 553-3995Click up if you have successfully reached PartsTrain by calling +1 (702) 553-3995 phone number 0 0 users reported that they have successfully reached PartsTrain by calling +1 (702) 553-3995 phone number Click down if you have unsuccessfully reached PartsTrain by calling +1 (702) 553-3995 phone number 0 0 users reported that they have UNsuccessfully reached PartsTrain by calling +1 (702) 553-3995 phone numberInternational
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PartsTrain emailsprivacy@partstrain.com100%Confidence score: 100%Support
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PartsTrain address16941 Keegan Ave., Carson, California, 90746, United States
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PartsTrain social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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