Papa John's Pizza / notes from a former pj employee
I recently quit my job as an in-store customer service rep at papa john's. I believe every accusation made against them here and i'm very sorry for that fact. Somebody wrote that pj's is a hostile environment, which is exactly why i left. I could no longer take the hostility bestowed on me by my mangers, and i couldn't take the hostility bestowed on the customers by my co-workers and managers. I really enjoyed getting to know my regular customers; believe it or not i remembered their names, their "go-to" orders, etc. I frequently gave my carryout customers extra sides of sauce free of charge because i think it's ridiculous to charge 80 cents for something so small. Anyhow, i was with pj's for nearly two years. I got a "promotion" which meant that i got to wear a different colored shirt and take on more responsibilities, yet i received no pay raise. When i asked about getting a raise, the gm just laughed in my face. There were many occasions in which i watched as the gm verbally assaulted his delivery drivers, calling them "worthless [censored]heads" and what-not. So many complaints have been filed against this man, and yet he remains. Why? As another unhappy customer stated, it's all about profit. He may be a terrible person, but he manages to bring money to the store, so he stays.
Here are a few things you should know regarding some complaints:
*if your pizza is late, it is more than likely no fault of the driver. It really depends on how fast the makeline is turning out their products, and whether or not the store is understaffed. Because, as i stated before, it's all about the profit, recently papa john's has been cutting peoples hours to save money, and scheduling too few people on any given day. That said, please tip your driver. They live off of their tips. If you can't afford to tip them, then you should probably pick your order up to save them the strife. Oh, and the delivery charge is not a tip. They get a measly cut of that and the rest goes to the suits.
*when dealing with a rude team member or manager, kill them with kindness. It sounds silly and i realize it may be hard to do in the heat of the moment, but trust me as someone who's seen it happen: it works! Managers/shift leaders in particular seem to get a sick satisfaction out of willing a customer to curse at them. Nothing pisses them off more than when a customer is able to bite his or her tongue and remain cordial throughout what should be a heated exchange.
*if you want the smoothest ordering process possible, i suggest avoiding ordering online. It may seem convienent, but in reality there are so many bugs within the system that have yet to be worked out that sometimes it's worse. Coupons don't "stick" and you end up being charged regular menu price, the system "bugs out" and somehow switches your order from delivery to carryout or vice-versa, and sometimes the order isn't sent through at all, or it is sent through but to the wrong location.
*be careful when paying by credit or debit card. If something happens and you have to make a change to your order or cancel it completely, it can take up to two weeks for the cost of the previous order to be deposited back into your account.
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