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4.2 7687 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panera Bread reviews & complaints 1543

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A
8:57 am EDT

Panera Bread soups

So a church of saint Mary and St. Athanasius a group of 20 come to Panara in englinton and my favorite there is brokolie cheder soup but now they won't let me have it before lunch and now I have a bad thooth and I can only have soups in the morning and evening so please add the soups back in the morning I cannot chew only swallow so please put it in the morning ones again thank you

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11:37 am EDT
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Panera Bread frontega chicken panini

Can't really call it a front Tega chicken Panini when you really don't add the chicken. List location always messes something up but this tops every negative experience thus far. For the price you pay for a sandwich, you should expect to get what you pay for, nothing less. There has got to be someway to correct the poor service at this location. There is poor service almost every time I visit and all I do is hope that it gets better. It has yet to.

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8:14 am EDT

Panera Bread order to go

Ordered a Cobb salad and no avocado. Not first occasion salad missing something-beforechicken, dressing... don't want a credit bcuz don't want appear as if I'm scamming for anything free. Just want my order to be correct! I usually find out after I've left and am back at my desk at work. My order is checked my a Panera employee before handed over to me. I look inside for napkin, fork and anything that might be missing from prior encounters but feel this isn't what should have to do.

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C
8:02 pm EDT

Panera Bread breakfast power sandwich egg change

hello:
date of service: 7/27/2018
Arnold, Missouri 63010 Bread Company

1. I would like to know whose bright idea was it to change the cooking method of the egg associated with the breakfast Power Sandwiches. are you kidding me - an over easy egg placed on a sandwich you eat in your car only to get it everywhere. like this morning.
2. I am annoyed the associate did not ask me how I wanted my eggs. i get 3 over easy eggs that just made a freaking mess.
3. there are 3 choices how eggs are cooked should be part of the sale by all associates, Brenda the associate should have asked me.

4. I do not like the egg change and i don't like the fact the associated did not ask my choice.

3. i would like a refund of this purchase due to the fact all our clothes are now stained. i do not have my receipt handy. 3 power sandwhiches.

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11:44 am EDT

Panera Bread my food order

I have to say that today I experienced the most disgusting thing ever! My coworker and I called in an order to Panera, we both ordered soup and bread! Our order had to be delivered, so when it arrived, to our surprise the bread was placed on the top of the soup uncovered to the whole world! No bag, no nothing just thrown in the bag! How unsanitary is that? So I called the store because I was clearly baffled by this. I was told that " this is the way we have always done it and we have never had any complaints! So I proceded to tell him that that is very unsanitary and just plain wrong! The croutons were in a bad, but my bread was just dropped in the top of the bag! You all need to change that practice! IT IS NASTY! You might as well just throw the bread on the ground! I want you to know that I was very unsatisfied with this and I won't be ordering from there again! And might I add, I work in a office of approximately 55 people who have lunch catered weekly! No more orders! Unsanitary

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9:50 am EDT

Panera Bread non-delivery

I am a resident in assisted living at St Paul's in South Bend, IN. I am within the delivery area of your location on Ireland Road in South Bend. However, when I put in my address at St. Paul's, delivery is denied. I called the manager at the Ireland Road location and was told they did not have permission to deliver to this address. I can provide immediate pickup when your delivery person arrives and my son has given me a gift certificate, I need to know why delivery is denied at this location. Hester Downs

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5:49 am EDT
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Panera Bread order messed up 4 days in a row.

7/24. I ordered a blueberry bagel, toasted, honey walnut cream chest (with extra) and a water with extra ice in it. I received 4 packets of the 1 ounce cream cheese spreads (great job), but my water was a cup that should be used for a toddler. I kind of laughed it off and bought water at the hospital I work at.

7/25. Ordered the exact same thing but I said a "large ice water with extra ice in it." This time they gave me a large cup (great job) but my bagel was not toasted. We do not have a toaster at my job.

7/26. Still ordered the same thing. This time The guy said "you are already paying $1.30 for each cream cheese. For 30 cents more you can get an 8oz container." Wow, great! Okay, so I did that. Was so excited that he offered. He was even the first person to ask for my phone number or Panera bread ID. Get to the window and paid. The girl handed me a normal size cup of water but I didn't care too much because I was excited about all the cream cheese I was getting. Hands me the bag, I get to work and open the bag... there is only ONE 2 or 3 ounce container of cream cheese. Even after I paid extra for cream cheese, the day before I got 4 ounces total. This time I only got one thing of the 2 or 3 ounce, not sure which it is. I was very upset.

7/27. After telling myself I'd never go back, this morning I thought it was sort of funny that my order gets messed up every time and thought since it's Friday and I wont be back at this hospital anymore I might as well give it one last go. I bought cream cheese at Kroger yesterday so all I needed was a bagel and water. I said "I want a blueberry bagel, toasted, and a laarrggee water with exxtrraaa ice in it." He replied "did you want any cream cheese to go with your bagel?" I said no. He did not ring up the large water on the sign but I thought maybe he didn't have the option to do that. Drive around and she takes my money, no one asked for my Panera card again, and hands me my bagel and tells me to have a good day. NO WATER.

I don't think it's that complicated to get one of the absolute easiest menu items correct. To get it wrong 4 days in a row, that's a little absurd. I do have to say though, I love the guy working Thursday morning at the Springs Location on Dutchman's. He was excellent! If they had only given me what I paid for...

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3:57 pm EDT
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Panera Bread spoiled mayo

On 07/25/2018 me my sister and son visited our local Panera bread. I ordered a full frontega chicken sandwich among many other items, and I ordered chipotle mayo on it and it was spoiled. I was eating it and something tasted funny so I opened it up and saw the mayo was curdled and had separated. Well when I saw and tasted that I vomited like crazy . It grossed me out pretty much the whole day. Don't get me wrong me and my kids love Panera and have been customers for 14 yrs now, every week we go its our special treat. But the managers and cooks have to watch out for spoiled items like that, really !

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1:58 pm EDT

Panera Bread turkey bacon bravo sandwich

Asked for extra turkey. They put it on half the sandwich all balled up. There was only 1/2 a slice of cheese on the whole sandwich. What happened to the other half of the slice of cheese? I ordered a whole sandwich, so I expected an entire slice of cheese. I also expect when paying for something to be hand made that a little more time is put into making the sandwich. You know like unballing the turkey before putting it on the bread. The quality of the turkey is not what it use to be either. It use to be whole sliced turkey. This turkey was nothing better than the crappy processed prepackaged stuff at the grocery store which I never buy because it's gross. The quality of Panera has gone way down since my last visit. Very dissapointed. Use to love them.

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Update by 79Sunny
Jul 25, 2018 2:00 pm EDT

The area is Hagerstown MD not IN.

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J
8:29 am EDT

Panera Bread roast turkey apple cheddar sandwich

We stop at this Panera at least once a month going to Massachusetts from New York each way. Last night we stopped there to get something to eat for our ferry ride back to New York. When I opened the sandwich to eat it on the ferry I found an uneatable soggy terrible sandwich. This is not the first time we have gotten back food from this Panera. I took a picture of it, but there is no way to show it in this place. We will not be going back to this Panera on any of our future trips. We will find some other place to get our food. ..

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6:47 pm EDT

Panera Bread smoothie

I ordered a smoothie from the drive thru and everything was fine until I looked down while drinking it and saw a bug crawling in it. When I went back to talk to a manager she payed no attention and had a crew person handle it. I was calm through the whole situation and she was very rude to me. She did not apologize or say anything besides when the person on register told her she said while walking away "give her something free or make her a new one". I asked for a refund and while waiting for about 5 minutes for the manager to come over for the refund the only thing she said was "cash or card" and then walked away after not saying a word.

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10:58 am EDT

Panera Bread iced coffee-cinnamon

Always out if iced coffee or it's brewed weak, and not cold so when add ice it's watery. I complained outoff cinnamon they got some cheap brand, no taste doesn't even smell like it. I left restaurant the other day took my money back and went to Starbucks. I come almost everyday to buy food and iced coffe. Not consustent. Spoke to managers several times no change

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9:04 am EDT
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Panera Bread salad/sandwich/soup

Drove to Panera on 7/18/2018 which is a 20 minute one way trip (40 mins round trip) ordered to go. Got home and I had a greek salad that was not edible, black lettuce on my turkey BLT with under cooked bacon and not to mention they did not have any oat or wheat bread available. The chicken noodle soup was pretty much broth, the bill was 33.03 and I have previously documented a complaint with no resolve.

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11:53 am EDT
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Panera Bread salads

I am very upset. I sent 3 emails for customer service over the past month and have not heard back once. And I came across this site and decided to send another email. I spent about $70 that day on lunch for myself and 3 of my vendors for a client lunch back in june. Some had a salad with chicken. 2 cobb salads with grilled chicken, 1 caesar salad with chicken and 1 summer with chicken.. All four of us took a bite into our chicken and had to spit it out. It was completely frozen. It was all clumped together and frozen together. It was extremely embarrassing. If the chicken is kept cold and frozen to be used into fresh salads, I dont understand why the chicken wouldnt be defrosted before putting it together. And I had to drive back to the office after picking up this lunch which took me about 15-20 minutes to set up the conference table. So it actually had a little time to not be so stuck together frozen if that was the case also. Everybody dumped the chicken out, and I was embarrassed because I recommended panera bread to have lunch with new clients saying their salads are delicious and I had bought a few scones and they were delicious.. I didnt even call the manager to complain. It was an extremely busy afternoon and the last thing I wanted to do was look unprofessionial on the telephone complaining about the take out lunch. This was picked up in the bohemia panera bread on sunrise highway. I would like some feedback if possible. Im really grossed out knowing that frozen chicken is just slopped onto the salads that look and are advertised as fresh. I did however on the following day sent an email about this. Had no feedback and have done it twice after. Not once response. Im annoyed. That I heard other people now since then complained about similar situations with the chicken being frozen for them as well. I spend alot of money at this dining location and annoyed about this.
Thank you. I look forward to a response from their customer service team.

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9:39 pm EDT

Panera Bread pick-up & delivery

First my mother and myself order soup&bread for four and they sent two small cups enough for two, so we sent it back and my mother called to register a complaint, they put the manager on the phone he told her that she had to called on the catering phone and they should not have sent the order and the only thing he could do is offer her a couple of cookies.We decline the offer and went on to order us some dinner from the Chinese restaurant. This happen in the beginning of June 2018. Thank you
Nina Bell
240 Henry Dr. apt 4
Portage, Wis 53901
[protected]

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B
8:52 pm EDT

Panera Bread portion sizes of your food versus price.

I have gone to Panera Bread's new store in Lockport, Illinois twice now. Both times thru drive thru. Each time I ordered the half sandwich/soup combo. I am shocked at the pathetic size of "half a sandwich" and the tiny cup or bowl of soup I got with it. It's like a bad joke! I took pictures of the tiny box in which the Half Sandwich came in along with the actual sandwich. The price> 1/2 ChxAvo=5.59 The soup, a tiny bowl=5.19. Large soda, 2.79, total bill with tax, 14.66. OUTRAGIOUS! The half sandwich is no bigger, actually smaller than the I-7 apple phone I took the pic with! The pictures were taken BEFORE product was CONSUMED! Complete rip off of the customer, I am taking this as far as I can go. I will NEVER go to Panera Bread ever again.

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12:53 pm EDT

Panera Bread quality

The last 2 times I have visited the Panera bread in Gastonia NC I have been disappointed because my rapid pick up order sandwiches have been too soggy and sloppy to eat. Today I had the modern caprese sandwich and there was sauce all over the box, it didn't even have all of the ingredients it was supposed to have. I consumed them just 10-15 after they were picked up. The quality of food just doesn't seem to be as good as it used to be.

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12:31 pm EDT
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Panera Bread bacon turkey bravo sandwich

Panera bread
Cafe 4682
Bropklyn, ny 11239

On 7/21/2018 @ 10:28am, check# 245686, cashier isaiah, I purchased your bacon turkey bravo sandwich and it had no bacon and no pickle. I am a frequent customer and this has been the second time I did not receive bacon with my bacon tky bravo sdw. I paid for a sandwich with bacon and did not get it. It's very disappointing and frustrating to order something and not get what you want.

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7:43 am EDT
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Panera Bread food

I just visited the Panera Bread on Dawsonville Hwy in Gainesville Georgia at 8:00am on 07/20/18 and they were out of all but two cream cheese for my bagel. I ordered an everything bagel and I wanted vegetable cream cheese. Nope they had plain and honey with something. In the last year I have been to this Panera about 5 times because every time I go they are out of something. Last September I went for dinner and asked for a baguette for my French onion soup and they did not have any. How does a bread company not have bread?

Very poor planning on whoever does the ordering I would say.

Somebody show up and check their stock. Love the food but only when they actually have what I want.

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4:57 pm EDT

Panera Bread the wait time / employees service

We ordered our dinner. Soup & grilled cheese. Pick 2. After 30 minutes we saw our order on top of the counter. I asked if the buzzer goes off when foods ready but server said he'd deliver when ready. After another 5 min. he brought us the food on the counter. I said we thought it was ours. And we waited over half hour. The bread on grilled cheese was burnt and hard as a rock. This is the worst meal I've ever had from Panera and something needs to happen about the service there. We are in Watertown, New York visiting my granddaughter & husband who is in the Army. Now that's uncalled for, for the amount we paid. Thank you. Arlene Wills. Email: [protected]@aol.com

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Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

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- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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Contact Panera Bread customer service

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

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