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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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3:55 pm EST

Panda Express teriyaki chicken

I ordered panda express today 12/20/2017 at around 4:00 pm. I had a plate with white rice, teriyaki and sweet fire chicken. I'd like to start off by saying some of the employees were rude and gave off much attitude. They didn't even cut the teriyaki chicken and on top of that the chicken was completely burnt ! I didnt notice it at first because when they served it, they placed the burnt side on the cutboard so i had no idea it was burnt until i got home and took a bite into it. I couldn't even finish my meal.

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3:59 pm EST

Panda Express gift card

On December 6, 2017 I purchased a 20 dollars gift card (#[protected])at the panda express in Lynwood Washington (store#1088) and Order # 248774. I received a gift card activate receipt. The name of the employee on the receipt is Mahaley Sapp

On December 13, 2017 My son tried to use the gift card at the Alderwood Mall during a field trip with the elementary school and was told there was no balance on it. It was very embarrassing experience.

I called customer service and was told the card had been redeemed.

I need a full investigation on how this happened and want to be refunded for the 20 dollars I spend for a card with zero balance on it.

It is very unfortunate that this happened he changed my all perception on gift card bought in your restaurant.
I will no longer trust card bought at panda express. It is very disturbing that I purchased a card, not a the grocery store but I one of your restaurant and the card was redeemed by someone else. Is this store running a scam? Where else is my information used?

Very disturbing situation.

Best Regards,

Christine Ndayiziga

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3:38 pm EST
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Panda Express customer service

I've been a customer of panda express for at least 8 years for the one at the villages never had a problem there, but the one in ocala by home depot, wow! Terrible service will never come back to this establishment, food was totally old, asked for fresh food, paid for it in advance, waited for a good 15 minutes and never got my food, cancelled my order and didn't even get an apology, never again.

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10:59 am EST

Panda Express product

Hello I came in Dec 2017 around 8;30 I ordered a kids meal with white rice sweet fire chicken I was told chicken will take 10 mins it came out faster I went back to work and ever since about Sambi have had stomach issues runningback and fourth to the bathroom all that I have ate was the products for your establishment Idk if the chicken was undercooked or something but I've been sick senseno ate at panda express Richmond.ca

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8:17 pm EST

Panda Express sunny

Was extremely rude and did not allow to order per the customer's wish. Said next time "I should order a bowl not a plate". Please train your employees properly. Coming from someone who frequently works late shifts on campus, I do not appreciate having been treated as if though I was a bother rather than a customer. As an employee, I believe it is one's job to display acts of kindness and concern when interacting with customers. Thank you for nothing.

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2:21 pm EST

Panda Express no ice machine for over 2 weeks

Panda Express
6752 Normandy Blvd, Jacksonville, FL 32205
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This location has been my go-to restaurant for a long time. It's been very disappointing, went there 3 times in the past 2 weeks and there's been no ice machine.
I find that hard to believe that and ice machine is unrepairable for more than 2 weeks,
An alternative which whould be to purchase ice from an outside vendor. Instead you let customers purchase their food then to find out there's no ice for their drinks. No signage on front door.
Customers then have to purchase single bottles of drink for an increased price only if you have enough.

Thanks,
Former loyal customer.

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7:16 pm EST

Panda Express honey sesame chicken

I was excited to try this dish and was curious as to why veggies looked shriveled and why he was calling for more when it was full so minutes after my mother and I both ordered it she said her veggies were awful and I said I was thinking the same and why did he need more ? So we went to counter and omg the difference in the product was insane ! Why were we served this ? Then when asked to trade out we were made to feel horrible for it ! In pics the difference isn't even enough to do justice but surely you can see ! Sad bc we love this place :/

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10:45 pm EST
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Panda Express poor people skills

This location in San Diego in City Heights is managed by Sandra.

City heights has been profiled as a low income drug using community.

I was diagnosed with diabetes 3 months ago and was advised a better diet.

On November 12 I decided to have a cheat day. I was sitting eating when Sandra approached me. She asked how my rehab off of meth was doing.

What? She said when I used to come in I would eat really fast. She said drug addicts do that to keep the high.

I told her that was a tell tale sign of diabetes and I've never touched any drugs.

She smiled and said " Yuh OK. You must be high."

Consumer relations took my complaint. Guess what? The sent her my complaint which had my phone number. She called and told me not to come back since I lied.

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1:54 pm EST
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Panda Express manager

I live in Boise Idaho, I usually go to Panda Express this address ( Panda Express, 1124 N Milwaukee St, Boise, ID 83709). Every time I order a plate and the employee would through the plate at me, and let another person help me out. He was being very rude to me, doesn't even want to lisent or help me out. I asked them who the manager was, and they said HE was the manager. I am not sure what his name was but he was the manager he was Asian I believe. I felt very disrespected, he said something in his language and walked away. Very very rude.

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Shaun R.
, US
Nov 26, 2017 2:03 pm EST

I don't think the complaint was written poorly. Yes, there are a couple of mistakes/typos, but nothing which would suggest the OP doesn't communicate well.

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Shaun R.
, US
Nov 29, 2017 10:49 pm EST
Replying to comment of

"@Catrinna VaIadez Like I said... " :-)

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Shaun R.
, US
Nov 30, 2017 7:16 am EST
Replying to comment of

Appreciate the response. I'd guess that means you saw the mistake.

First Born TripIet
First Born TripIet
, US
Dec 12, 2017 2:15 pm EST
Replying to comment of

I suspect that you are correct Firstborntriplet, funny how he thinks that you and I are the same person. We may agree with each other, but we are two different people. You are right in suspect that this is Kevin Richards. As I said he always gives himself away. He always accuses them of doing bad things. I have gotten many P's from Kevin. He thinks we are both male, but I am female. He does not know this.

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Sulphur7
, US
Jan 13, 2018 9:03 am EST
Replying to comment of

He keeps impersonating people on here, complaints board keeps disabling his accounts and then he just starts a new one. He doesn't take the hints that he is not welcomed or wanted on this site.

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5:02 pm EST
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Panda Express my order

Hello my name is Bonisha Lea I made a order from Panda Express on 11/18/2017 and at 7:54pm and my door was unexceptable it was mushy and not fresh at all it taste like it was sitting for hours I paid $10 for this meal and it was not to my expectations at all I would like to be comphensated or something needs to be done because that was unexceptable can I be contacted by email as soon as possible I have my receipt with the order number and store number thanks

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pobarjenkins
Minneapolis, US
Nov 20, 2017 12:43 pm EST
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Your complaint is hard to read due to your grammar and spelling. If you still have the food, return it along with your receipt to the location of purchase. If you ate the food, they may not be able to assist you.

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2:56 pm EST
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Panda Express cleanliness

hello, I would like to do a complaint here for panda express, I love panda express, I choose this one because I like going there shopping to the stores near there, and I use too love it, food fresh, but the cleanliness of this place its always been a 0 for me, I been here 1 year only, and its always been that way, food on the floor, tables and chairs dirty, the cashier doesn't seem to be happy about cleaning one table, and I always look the clean of the place, food I haven't had a problem, but on November 11, 2017 I got a long hair in my food it wasn't mine because I always order to go so the food its always closed, and plus the cashier serving the sauces like sweet and sour and teriyaki sauce, she didn't wore gloves and she touch the interior of the container I think that is disgusting, so I mean there is a serious of things gain on there, I used to work at a restaurant to, and I know sometimes you don't have time to clean, but here its all the time that I go I think its enough already .

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Update by carla - Nayelly
Nov 24, 2017 2:58 pm EST

Ok, so no gloves, touching money and serving food! Makes sense! I think I love that! Extra condiments right? Wow!

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pobarjenkins
Minneapolis, US
Nov 24, 2017 3:03 pm EST
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"Ok, so no gloves, touching money and serving food! Makes sense! I think I love that! Extra condiments right? Wow!"
You can contact your local lawmaker if you want?

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pobarjenkins
Minneapolis, US
Nov 20, 2017 1:49 pm EST
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Your complaint is difficult to read due to your grammar and run-on sentences. Did you call the restaurant to report the hair in your food? Those who work in food service or preparation are not legally required to wear gloves, but the hair in the food is definitely a concern.

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6:05 pm EST

Panda Express professionalism

So I was at panda express on powers and constitution today around lunchtime. The cook, who I assume is the manager (He was an older asian man with a black polo) seemed to be targeting one of the girls working at the counter. She was extremely sweet to me and everyone else and she smiled at everybody regardless of him consistently yelling at her when, under my impression, she was doing a great job and providing exceptional service. Her name is kaylee or kailee I don't remember the spelling exactly. But the order in front of me ordered rangoons and they were in a bag that was closed completely, but the bag fell. There were not any more rangoons, so kaylee asked the girls in front of me if they'd like to wait on more rangoons to come out. The girls said no, and asked for the original order of rangoons that fell. They were understanding and not bothered in the slightest. Then ken came around to the counter and yelled at kaylee for giving them the order that fell, the customers explained that they were okay with it, and then he proceeded to yell at the customer! He pointed at them and yelled that he was making more and they would be complimentary. The girls again said they weren't bothered and simply didn't want to wait, and he still refused to give them the wontons and yelled at kaylee and the girl on register to throw them away. Everyone was dumbfounded by how rude he was being not only to his employees, but to his customers, and in front of everyone!. After the girls went to their cars, he sent kaylee to run the fresh rangoons to them, and she came back with them, saying that the girls refused to take them and were not interested. Ken threw a fit like a child and yelled at both kaylee and the girl on register once more, slammed his fist on a pan, and stormed away. Kaylee seemed to be on the verge of tears, and I don't blame her. I had been there for 15 minutes and he did nothing but bully her the entire time.in addition, the girl on register kept asking him to help her with taking money out of her register or to cook a new order of thing, and he ignored her. When I went outside to leave, I saw him outside smoking. How is it fair to the employees and customers to neglect your job as a manager for a ciggarette?! I am honestly speechless. This man is unprofessional, rude, and does not compliment this store of kind, helpful employees. This is not the first time that I have been to this location and noticed him being rude and loud to his employees in front of customers, in fact, it's at least the 5th. But this incident, where he was directly rude to a customer is by far the worst.

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3:44 pm EST
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Panda Express online order on 11/12/17

11/12/17, Online Order #1271172, Fallbrook CA Panda Express [protected]

I put in an online order for 2 entrees and 2 appetizers. My husband picked it up, and when he got it home we realized the the appetizers were not included in the bag. AGAIN! This happens with this store ALL THE TIME. There is always something wrong with the order and it is extremely aggravating! The manager said the only thing he could do to help me was to have me waste my time and let my food get cold by coming back to get the excluded food. I asked for my money back. He said I'd still have to come back. I asked why, didn't he have my online order copy. He said he'd have to see my receipt. Seriously? That's the best he could do? It's ridiculous!

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8:48 am EST
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Panda Express customer service and hygiene

I visit this store last week with my children and I found a hair in my food I nicely ask the employee o please Change my food and explained what happen and he have the nerves to tell me that is just a hair that Iam making a big deal about it. I reply excuse me . He add the comment that get mad the most "YOU HAVE PROBABLY ATE OTHER HAIRS AND OTHER PLACES WITHOUT EVEN KNOW IT"
this was embarrassing, even the other customers present at the moment agreed with me and left.
Really nice customer service
I figure that the same way they treat customers they treat food. We don't know what are we paying for .

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7:57 pm EST
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Panda Express jose jacobo. cook at panda express at siloam springs, ar

This employee and I had relations in the past, and it's come to my attention, through some of the current staff at the restaurant that Jose Jacobo has been saying inappropriate things about me and our past relations at work. I am a returning customer, I go there at least once a week, and his coworkers are friends of mine, and I did not find it acceptable for him to be saying such things about me at work. I feel disrespected and I don't believe that he is properly representing what Panda Express stands for. I am now embarrassed to go to the store, and I would like to know what can be done about this situation before things gets more serious.

Thanks,
Ingrid

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pobarjenkins
Minneapolis, US
Nov 15, 2017 2:41 am EST
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Besides requesting that he does not speak about these types of things while he is actively working, there probably isn't anything they can do. You could try calling their corporate customer service, but I doubt they'd get involved since you have a personal relationship with some of these people and are not currently an employee at their company.

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6:51 pm EST
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Panda Express customer service

The manager named Jaime, store #1872 was extremely rude. I walked in with my mother and notice the sign that states PE can make something I don't see available. Well, I'm vegetarian and noticed they didn't have any mixed vegetables in its spot. So, I asked Jaime if there was any vegetarian options and he said, "Nope. You're gonna have to eat meat today." I mentioned the mixed vegetables and he just proceeded to help my mother and never made eye contact with me etc. This man should not be your manager. He does not represent your business in professional or proper manner. RUDE.

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6:19 am EST
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Panda Express the employee

I was at Panda Express in Sugarloaf Mills Mall this weekend. My food total was $19.01 and I had a $20 and didn't want 99 cents back. So I told the cashier I will bring the Penny back as soon as I pay for my niece food at the next food stall. She said no and didn't give me my food so my food sat and got cold while I had to stand in line and get my niece food from not even 2 feet away. I was so angry with her customer service. I got my food and it was not good because it had sat about 7 mins I like my food hot and fresh. I love Panda but if I see her again I don't remember her name but
I always remember a face I will not support Panda neither will my family. That's the only place I eat in the mall but I will find another one to eat at.

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12:51 pm EST

Panda Express waiter

Food was good overall, service was kinda bad though. The girl that was serving had a really bad attitude I don't know why they let people like that work, the costumer must always be received with a smile. When one walks in they must be greeted respectfully so that one wants to come back. She was disrespectful and not very helpful. She would also roll her eyes and didn't really give me what I wanted, I got up to get some sweet and sour sauce and she rolled her eyes when I said "thank you" and walked away...

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5:42 am EST

Panda Express lack of meal availability, pretty common

So many times have gone into Panda in Lenoir City, TN only to find they're out of chicken teriyaki, the healthiest meal. Last night at 7pm walked in, cook is shooting the breeze with another employee (heavy set guy, Gabe maybe?) Bowl for chicken teriyaki is empty, sitting in front of the cook is a bowl of uncooked chicken just sitting there, could've been grilling. This scenario has happened time and again. Chicken teriyaki probably moves fasts, so when the bowl is half gone through throw more on the grill. Drive thru was backed up about 8 cars, people coming in to eat. Maybe put the manager on the grill? Fire anyone standing around distracting the cook? I like to eat as healthy as possible but will not wait 15 minutes again for a meal that should've been ready but for the fact employees are not doing their job. Know a number of people who have had the same experience and won't be going back. Do not sell my personal info

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9:53 pm EST

Panda Express customer service

I always go to get panda with my friends but I always try and get someone to help me that isn't the worker Brenda. She is such a angry person. I don't know what she is going through but it follows her to work. She's always in a bad mood. Whenever she "helps" my friends and I. She always ALWAYS rushes us. I'm not here for free food I'm paying. She can act a little more humble and not so hostile. She brings down the mood as well. I usually see all the other workers smiling and having a good time but when she's there it's the complete opposite. I wont be coming here anymore unless she's gone.

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pobarjenkins
Minneapolis, US
Nov 07, 2017 11:55 pm EST
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Have you tried asking for her supervisor or calling a manager to provide your feedback?

Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Panda Express contacts

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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