Otel.comBooking hotel room

Review updated:

Bait-and-Switch. Sometimes it pays to book it yourself. I attempted to book a two-night stay at a five-star Washington, DC hotel. The price offered on the website was $36 cheaper per night then the hotels best rate (which had to be paid in full, no cancellations at the time of booking). I went through all the steps, including providing credit card number, expiration date and CV2 code and hit "submit". I printed what I thought was a confirmation page from with cancellation policy on it and then waited to receive an email confirmation message. When none came within 24 hours, I called and was told though they had "captured" my email address but, I didn't hit the "submit" button, but "no problem" they would book it for me. According to the person on the phone, those low rates "were no longer available, " but she could provide me a rate equal to the lowest rate the hotel was offering. I declined and decided to book through the hotel directly using their reservation line. I went back online to the website and saw that low rate from the night before WAS still being offered but I was now wary of the otel website. I called the hotel in DC and spoke with an agent at the reservation desk. She looked at the website and agreed to match their rate. My total ended up being $20 less than I would have paid through the otel website. ( total price includes a roughly $20 service fee), and I am assured I have a room for two nights, king bed and all the other specifics I asked for.

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  •   Sep 17, 2010

    Hi the haggler

    Thank you for your post.

    I am sorry to learn that we did not meet your expectations on this occasion. This certainly does not reflect the standards and quality of service that we provide. I wonder if you can be good enough to contact me with your booking tracking number so I can look into your complaint

    Customer Care Manager

    0 Votes
  • Oh
      Sep 18, 2010

    I hate those generic apology letters, why do Managers think that means a hill of beans!!

    0 Votes
  • Ja
      Jul 11, 2016

    I booked a 4 night stay at the Fairmont in Bermuda. When I tried to contact this company via email, website and telephone, the company is no where to be found! They are surely a scam. I need to cancel my reservation TODAY and don't know where to turn. I am going to report this company to the local police, FBI and Better Business Bureau. DO NOT BOOK TRAVEL RESERVATIONS WITH THIS COMPANY!!! IT IS A SCAM>

    0 Votes

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