Orkin Pest Control / Fraud
My wife and I needed someone to spray our home for insects. Thinking a national chain would be more reputable than a mom and pop joint, we called Orkin. They advised us that they could do a one time job costing about $100.00 (I can't Remember the exact amount) or they could offer a recurring service contract where we would come once every two months. The person from the call center told us it could be cancelled at any time. This was also the story given to us by the technician on his initial visit. Circumstances have now made it where their service is no longer required and we needed to cancel the service. My wife was told that we would have to pay 60% of the remaining year. My wife told them that she had not been told that when we entered the agreement. My wife was blown off and was told we had to pay the full amount for the service or pay the 60% to cancel. I then called and asked for the manager who was not available. When he did call me back he too refused to allow us out the service agreement that was misrepresented to us. I advised him that I would pay for the remaining service but that I would not offer my business to them any longer. I also advised him that I would inform all of my family, friends, and coworkers of their deceptive practices. The service manager (Randy) then began yelling at me and insinuating that I was a bad person for wanting out of my contract. He then agreed to let me out of the contract. He then went on to say that should we need Orkin's services again, he would charge no less than $250.00 for a service call.
In summary, not only does Orkin use deceptive practices to bring in and maintain clients, they are also rude and lack any customer service skills. I for one will never do business with Orkin again and I highly advise you to do the same.
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