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Coit Carpet Cleaning / Coit Services
reviews & complaints

Coit Carpet Cleaning / Coit Services
reviews & complaints

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7 complaints
4 resolved 3 unresolved
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10:15 am
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Coit Carpet Cleaning / Coit Services - unprofessional and money hungry

Money hungry liars. Unprofessional thieves. Their technician used his feet to measure my rug. Walked all over it and quoted me an unreasonable price. They told my husband the price is higher than what we had paid for previously because we don't get a discount for being a returning customer (their own agent called me to offer me the discount -that's how...

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R
5:49 pm

Coit Carpet Cleaning / Coit Services - Their TV ads

Date: This happens every day, many times when the TV is on. My complaint has to do with the sound that opens their current TV ads..it is a doorbell, and every time that ad comes up, my dogs race to the door, bark as if a terrible crime might be committed. Sadly, I always have to join them at the front door to quiet down this commotion...and so I find the TV ad very annoying, as do my guard dogs. Wherever I am in the house, I have to stop and manage the madness this causes. What can be done to have this changed? Please?

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3:07 pm
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Coit Carpet Cleaning / Coit Services - carpet cleaning

The technician came out to clean and was suppose to be 40%off special.the price was very very high but we already had our furniture moved and let him go ahead and clean 1 room instead of 4 room and glad we didnt get the others done.It looked good when he left and it was still wet, but look bad when it dried.it was an awful job, going to have to pay to get it done again.and was pushy about selling deoderizers and other products

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11:07 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Coit Carpet Cleaning / Coit Services - Damage to sofa

I hired Coit Cleaners to clean three bedroom carpets and while they were at my house I decided to have my three year old sofa cleaned. BIG MISTAKE! They proceeded to steam clean my "solvent clean" only couch. My couch is now faded and covered with streaks. The technician asked if the couch had ever been cleaned before and I told them no. That didn't matter...

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Resolved
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Coit Carpet Cleaning / Coit Services - Bad Customer Service

Called on a Monday to schedule my appointment for the following Saturday in the 4 hr am block they give. Arranged for and PAID my daughter to come to my house and let them in, because I would be out of town that weekend. Should not be any problem my daughter is 22. They called on Friday to confirm that they would be there between 11am and 12pm. At 11:30 am...

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J
10:08 am
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This review was chosen algorithmically as the most valued customer feedback.

Coit Carpet Cleaning / Coit Services - carpet cleaners

I wanted to express my displeasure with COIT service. I have NEVER been so dissatisfied. I scheduled a carpet cleaning for my rental property, of which NO TECHNICIAN showed. To begin with, I received a call 10 min into the time period which the technician was supposed to show up from a COIT representative asking if anyone had arrived to my HOME address, I...

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Coit Carpet Cleaning / Coit Services - never showed up

We arranged for COIT to clean the carpets of a home we were moving into. We set up a meeting for an estimate. They cam out and gave us an outrageous price of 300.00 for a room, then said there were no guarantees though their company always guarantees.

One The day of Service the scheduled time was between 1pm and 4pm, as 3:30 came around i decided to call them to see how long it would take. After being on hold for 15 minutes they answered the phone and said they would be to my residence before the end of the scheduled time. I reminded them that there was only 15 minutes til the end of the time. At that point the operator placed me on hold for 5 minutes.

She answered the phone as if i were a new customer, i reminded her who i was and she said the truck broke down a few hours ago and they were going to assign a new driver. and gave me the time of 5pm to 7:30pm for service. I reminded her of the contract i signed and asked why i didn't get a call from the driver when he broke down. Around 6pm i decided to go with another company and informed COIT that i would not need their service and they would not get my 300.00 dollars.

I found a private company here in southern California that i would gladly give their number out if you email me at [email protected], because i dont want the good company being spammed.

Nevertheless the funniest thing was the next day COIT called me up saying they had a truck on their way to my house (still wanting my money) and i advised them that their service was no longer and will never be needed. I also brought up the BBB and the Attorney General in the conversation to let them know i was not playing.

So ALL IN ALL, STAY AWAY FROM COIT.

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I was curious if there were any other bad feelings about COIT, or if it was just me. I had an estimate for our tile to be cleaned and sealed--the kitchen and two bathrooms. The technician told me about a special was they had for the granite--it sounded like the best thing since peanut butter and jelly. I was also having two rugs cleaned--all total over $1400 for two hours of work. Everything looked fine when the technician told me he was going, I did not know how closely I needed to stop and check everything. It was later as I was taking a shower and saw a little speck of mold that I had been unable to clean, but expected that a heavy spray of water blasted would take care of this and some of the other areas -- I expected to see a difference. I called and told the COIT office that I had some concerns about the work, and she told me that I could either have Friday or Sat. that someone would come out. When the technician came out I showed him some of the things that I noticed that were not done and even asked him if he had cleaned the total shower. He said yes yet I have my doubts. The wax for the granite is nothings special. I have a buffer. I could have bought a better grade of wax and used a buffer and did it for a lot less than I paid.It would have looked just as good. It looks good but it looked good before too. The salesman told me it was like some type of rainx and it would stay shiny and not have a dull finish when something is spilled on it. Wrong. But the capper--I had two rugs "cleaned"--they had to take them in. Well, when they called and told me that they were returning the rugs--only one came. They had to look for the other one--they blamed the guy that wrote up the ticket and said he didn't write it right. Finally the second rug was deliviered--it did not look clean. I looked at it and realized that the same dirt that was on it when I sent it out was still on it. I took a damp white cloth and started to clean a spot to see if it would come out when I realized all the dogs hair was still on the rug. I just raked the cloth across the rug and all this dog hair came up on the rag.The hair was not noticeable to the naked eye. It was only when I accumulated a palm full that you would know that hair was on the rug. The dog does not sleep on the rug, it is just the usual stuff that falls off of Golden Retrievers. I spent a lot of money--COIT does not accept AMEX--I can understand why--they would not have gotten a check--if I knew what I know now--that payment would have been stopped. Right now I am debating small claims court---I called and the technician came back out and I showed him the things that were "red flags" that he had missed things-- what I thought was going to get done -- did not--and I am still finding things that you would have expected to be "cleaned". I think it was just a lazy job. I have emailed the company, no contact has been made to me. I expect that I should get my money back for the rugs--I wish I could get a second opinion.

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