Coit Carpet Cleaning / Coit Services
reviews & complaints

I was curious if there were any other bad feelings about COIT, or if it was just me. I had an estimate for our tile to be cleaned and sealed--the kitchen and two bathrooms. The technician told me about a special was they had for the granite--it sounded like the best thing since peanut butter and jelly. I was also having two rugs cleaned--all total over $1400 for two hours of work. Everything looked fine when the technician told me he was going, I did not know how closely I needed to stop and check everything. It was later as I was taking a shower and saw a little speck of mold that I had been unable to clean, but expected that a heavy spray of water blasted would take care of this and some of the other areas -- I expected to see a difference. I called and told the COIT office that I had some concerns about the work, and she told me that I could either have Friday or Sat. that someone would come out. When the technician came out I showed him some of the things that I noticed that were not done and even asked him if he had cleaned the total shower. He said yes yet I have my doubts. The wax for the granite is nothings special. I have a buffer. I could have bought a better grade of wax and used a buffer and did it for a lot less than I paid.It would have looked just as good. It looks good but it looked good before too. The salesman told me it was like some type of rainx and it would stay shiny and not have a dull finish when something is spilled on it. Wrong. But the capper--I had two rugs "cleaned"--they had to take them in. Well, when they called and told me that they were returning the rugs--only one came. They had to look for the other one--they blamed the guy that wrote up the ticket and said he didn't write it right. Finally the second rug was deliviered--it did not look clean. I looked at it and realized that the same dirt that was on it when I sent it out was still on it. I took a damp white cloth and started to clean a spot to see if it would come out when I realized all the dogs hair was still on the rug. I just raked the cloth across the rug and all this dog hair came up on the rag.The hair was not noticeable to the naked eye. It was only when I accumulated a palm full that you would know that hair was on the rug. The dog does not sleep on the rug, it is just the usual stuff that falls off of Golden Retrievers. I spent a lot of money--COIT does not accept AMEX--I can understand why--they would not have gotten a check--if I knew what I know now--that payment would have been stopped. Right now I am debating small claims court---I called and the technician came back out and I showed him the things that were "red flags" that he had missed things-- what I thought was going to get done -- did not--and I am still finding things that you would have expected to be "cleaned". I think it was just a lazy job. I have emailed the company, no contact has been made to me. I expect that I should get my money back for the rugs--I wish I could get a second opinion.