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Orbitz / bait and switch

1 HI, United States Review updated:

Within the past 48 hours I booked an amazing round trip fair from Honolulu Hawaii to Newark NJ. The email confirmation I recieved was a one way trip! I contacted Orbitz about the error on their part via email and they directed me to a customer service telepone number. After being on the phone with a pleasant unnamed customer service rep, Supervisor Marissa and Manager Michelle, code MLG... I was offered the opportunity to purchase another one way flight back from Newark at approx the cost of the first one way (about $300 more than what is being offered online for a round trip ticket!) OR they would be happy to convert my flight to a round trip with extra fees, of course, on top of the round trip ticket price! Did I mention my trip is in OCTOBER! I've used Orbitz many times in the past... NEVER AGAIN. I'll also put out a blog, write every agency I can find and tell everyone I come in contact with NOT TO USE ORBITZ FOR ANYTHING! Oh, and I am in the travel/tourism business...

Lr
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Comments

  • Ze
      3rd of Nov, 2010
    0 Votes

    I am filing a small claims suit against orbitz for overcharging and fraud. Would you be willing to sent me a signed and dated summary of your experience, so I can use it to prove that it is routine practice for Orbitz to screw people

    Let me know if you would be willing to help.

    Thank you Very Much,

    Tyler
    zepplin200053@yahoo.com

  • Ri
      9th of Jan, 2011
    0 Votes

    For an upcomig trip to Los Angeles, I found a decent offer on Orbitz: A return flight in United First Class sold as a Continental code share for $2800.-. I booked the flight, checked the seatmap, selected 1A and was happy. A few days later, I double checked departure times and found, to my great surprise, the reservation downgraded to business class. Now, $2800.- for business class is no deal at all. I called Orbitz and asked for what seemed to me a no brainer - that the bait and switch be rectified: Either offer me the product you sold me or refund the transaction. It took three and half hours of meandering discussions until I got a supervisor to offer a refund, "pending approval by management". It's now a week later and I am still waiting for the "pending approval". My suggestion: Always book directly though the airline's website. At least you know what you are getting. And avoid AOrbitz like the plague. They don't take responsibility for anything.

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