M Nov 16, 2017

For almost two months, I have unable to access my order on the OptumRx website. They tell me it's a known issue, IT is working on it, but nada, nuttin, zilch as far as progress.

There is no communication between OptumRx and the customer. I placed my regular order, but they could not fill one item. However they didn't tell me and despite regular calls, I still don't have the item. I resorted to getting the medication at a local pharmacy.

The customer service is horrible. The agents who answer the phone are polite, but don't give reasonable answers. I had to be connected to a supervisor in order to get better service.

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