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Ooredoo / ooredoo landline

Good Evening team

i am here to express my frustration because the worst service evere received from ooredoo.first we had logged a complaint for our land line issue on 18 oct ref number 1-[protected] when followed up this case on 24 oct your respresentative informed my complaint is closed due you tried twice i haven't answered your calls but unfortunately nobody called the right number then they gave a new complaint number ref no 1-[protected] and promised staff will come on 25 oct to rectify but no one turned up .Again we contacted they said our appointment date is 28 oct we agreed but as usual today morning onr technician came and told us he cannot rectify the problem because it is related to wiring after we have been chasing your call centre they were telling the next appointment will be on 31oct

could yoy please your service is for customer satisfication or your own satisfication you are takkng your own decision not even informing us what is going on and it is horrendous, very poor service from Oreedoo if landline not rectified today i may go to consumer court adding will publish in to social media and make sure it is reaching your CEO

Vy
Oct 28, 2018

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