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OnePlan / Deductions after cancellation

1 South Africa
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I joined the OnePlan Health Insurance with a hosptial plan option specifically the Elite Hospital Planand the policy number was [protected]. It was for my daughter and myself. This started around Feb / March 2014. I was then given a full tiem contract at the University that i teach with one of the benefits being a family medical scheme paid for by the institution. On the 23 July 2014 i notified the agent who had signed me up a Mr. Luvuyo Mhlongo about this and that unfortiunately I would have to cancel my Policy since they were not one of the preferred providers than the institution deals with. He responded by saying that I needed to contact the cancellation section on the email address :

I did so on the 24 July 2015. I have just discovered that they have been deducting money from my account ever since and have not terminated my policy despite me having made clear that I wanted to cancel and that i have joined another Health Insurance namely Discovery. I have mailed them and they choose not to reply.


May 7, 2015

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