Phone: 1 800 Old Navy
We purchased a gift card for $15. The card went not go thru, they swiped it three times. I check my account, for a $15 gift card, we were charged $45, nice deal for Old Navy. We went back to the store, it took them 45 minutes to research it and then they said they fixed it. I checked ;not fixed, we still have been overcharged. We went back to the store, spoke to the same lady. She could not take the time to assist us, she was way to busy. Call 1800 Old Navy.
So...called 1800 Old Navy, (it has been a week), got the run around. They have to research it, have to wait for the bank because it still could be pending. Now, it already shows my account has been charged.
Ask to speak to a supervisor, get the same deal. But he will call my bank (of course the bank won't speak to them without our aprroval). He calls, well he called ...big surprise...on Veterans Day! Bank closed, so sorry he has to send it on to revenue who has to research it again and that could take another 10 days. By this time, since original transaction, it has been over 10 days, we are working on two weeks!
I called them tonight, well revenue researched it and there is over charge on the account. I said I have the paperwork..well they have everything and there is no charge. He will contact them tomorrow...so I have to call back tomorrow to hear them tell me, sorry charlie, you are a sucker and we are keeping your money.
It is so frustrating, to be telling the truth and obtain no satisfaction. I just want what they overcharged us!