Ocwen Mortgage / refuse to work with us
Our home is with Ocwen Mortgage. We are having financial difficulties at this time. We are going on 90 days past due with them. Previous to this, we have faxed, e-mailed and mailed "financial difficulty" packet and everytime I have called to find out if they have received it, they advise that they have not. We have called "hope now" (hope alliance) they have e-mailed information to get the process going for help and everytime I call the same story. They have not received it. One time the man I was talking to said he didn't know who "hope alliance", but could refer me to hope now. I told him that was the same thing. He advised me I should really consider renting my home out to someone. Everytime I call them I have to re-explain everything to them. Today I am calling to make a pmt., which yes it is late and they advised me that they cannot take my pmt. that foreclosure starts tomorrow and they cannot accept my pmt. I told him "it's not tomorrow" I need to make my pmt. He advised me he cannot accept it. He told me I could western union it, but it still does not guarantee that it will stop foreclosure. If you are with Ocwen and experiencing the same problems, or if you are dealing with them and have had a resolution, please e-mail me. I cannot believe this is happening. Now they are saying they cannot help me because their system is down call back in one hour.
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