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O2 / Refused to replace faulty phone

1 United Kingdom Review updated:

I bought the phone from my local 02 shop in Lancaster, the speaker became difficult to hear with distorted sound. I took the phone back after 6 months and they refused to replace it, they sent it away to their repair agent who said it was unrepairable as there was fluid ingress which I dispute. I have contacted O2 by email and they refuse to replace or refund my money.

I thought O2 were a better company than this.

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  • Ha
      20th of Aug, 2018
    0 Votes
    O2 Germany - Dsl

    O2 customer service is the worst. First they made our problem much bigger and now they say that their language is German and I need to find a translator to contact them. You call them for a problem of your dsl contract and they create one extra contract just because they are so dumb. O2 is the worst.

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