NYC Housing Authority [NYCHA]

Every day and evening the residents of the mitchell houses have gone without hot water for a month. At first I thought it was only on my building. But after speaking to others people I have come to find out that the entire complex is dealing with the same issue.
Numerous complaints have been to 3-11 who in turn switches you to the nycha complaint line, still this matter has gone unaddressed. Our housing manager doesn't speak to any of the residents. We need yourhhelp. Please...