Ohio Unemployment
reviews and complaints

I have contacted both OH/ID/ ODJFS for an issue with my OH/ID log in; OH/ID and the multifactor authorization is sending a code to my previous phone number/no email opt given. My claim was filed on 1/17/24 and today is 2/8/24. Everyone I have spoken with has said something different/did ticket. IT IS STILL NOT FIXED PLEASE HELP!

You guys don't do your job been waiting 3 weeks ima end up coming down there and showing my [censored] I've been waiting on a call and it seems like all you guys do down there in play games on your phone or on face time why im.in line like do something better with your life if you don't wanan do your job I cant eat unless you send my money but do I see anyone taming action

I have been trying for weeks to use the online service for my unemployment. I was able to apply with no issues until I had to do the oh id. For 3 weeks I am unable to get to the proper screens to continue my claims. It is all so confusing and frustrating. I have tried calling so many times and it doesn't matter what time of day I get hung up on. I am afraid of losing benefits due to this extremely important flaw in the unemployment/ jobs and family service oh id problems. I received 1 payment but I don't know if its for 1,2, or 3 weeks, or for which weeks. This needs fixed for people depend on this income to pay their bills.

At one time I got thru enough to leave a phone number for them to call me back but never received a call. I NEED HELP!

As part of the tech worker layoffs affecting so many, I was laid off 10/04/23. I filed for Unemployment 1 month later. I was approved nearly immediately with no contention from the prior employer. I've submitted fact finding and Identity Verification info when prompted (about 6 weeks ago).

The date is now 12/29/23 and no payments have been processed or made. I've tried to call over 30 times with only getting through once. Other times a message just states they are too busy to take calls and hangups. Chat also shows busy throughout the day, with being booted out the queue constantly.

I've had to borrow money from family to stay afloat. The feeling of complete disrespect and disregard OJDFS shows towards the citizens of Ohio impacted by economic challenges is unfortunate, and borderline contemptuous.

If you are considering moving to OH, don't.

I filed for unemployment in June 2023. As of today I have received no payments. I have submitted the documents that were requested on more than one occasion and they are never received or they say not received on time. I cannot reach anyone by phone without at least a 3 hour hold which I cannot do because I had to take a low paying job just to try to survive while waiting on unemployment. This is a very broken system which needs fixed now. People should not have to suffer because of the government.

Ohio unemployment has to be some kind of scam! As a union worker it’s so annoying filing every season and I know many coworkers who won’t even file due to the hassle to get your OWN HARD WORKED monies! I have a couple questions! So the employer pays 9% of wages to Ohio unemployed and the unclaimed amount goes towards the state? The state of Ohio is making money off me working outside the taxes I pay? And then when time comes for lay off due to lack of work I have to fight and argue on hours on end with these people for MY money? I still have over $10,000 in my yearly claim that will end Dec.21 and the remainder will all go to the state? How is that legal? Why should I have to fight for it? Why should my family have to go hungry for at least a month before my unemployment is verified? There has to be a better system than this! It’s absolutely ridiculous! And I completely feel bad for anyone who gets fired because obviously unemployment won’t pay and I feel it’s complete bull when someone needs the payment the most! The 9% their employer paid because they worked and put in those hours! Truly makes me sick how bad the state fights for money that’s not even theirs! Smh

They sent a notice to me, stating they want my social security number, copy of my birth certificate.Copy of my drivers license, and other things. I tried to call and use chat to contact someone to make sure what they needed and if it was a real notice from Unemployment. I could not reach anyone, I was given appointments for call back 14 times. Not once was I called back. So now I am with out income.

They refuse to pay me my moines because of a resume. That i uploaded 3 times. Im overdrawn in my account and 902 . My bank account ive had For years maybe be jeopardy because of a My child can't even start school on time because I cannot afford school clothes at this moment because ohio mean jobs is holding 3 payments of mine because they said I didn't download or upload a resume Which I did in fact 3 times And once by my caseworker ebony Johnson

Filed under mass layoff number 6/3/23. After receiving no money for a month, tried calling & system told me to call back another time, and hung up! Continued trying to get thru, did not. No correspondence in my mail box online @odjfs. Then couldn’t get into my account. After filing wks 6&7, I got notice I needed to identify myself. Provided all info online. Called 7/20/23 to confirm all info was received. Finally a person answered, 2hrs on hold, & said it was not showing up. She said the system should have sent my first 5 payments, but didn’t know why it had not. She tried to manually send them, & said to resend all my info for identity verification. I faxed copies of my 2022 W2 tax& earnings; birth certificate; voided bank check; driver’s license; social security card; marriage certificate; & paystub at the UPS Store on 7/20/23 with verification all pages went through. Still no payment. I have called 5 more times trying to get answers, got thru to one person who said she was transferring me to another department because I should have gotten the initial 5 pymts, & I was hung up on. The other times I waited 1-2hrs & hung up, or was told again by the system to call back another time & was hung up on! 9 checks are on hold as of 8/4/23. I’ve had to borrow money to pay bills & eat. I am a bus driver off for the summer, & returning 8/14/23. If they felt I owed them, they’d stop at nothing to take my money whether I owed it or not! I’ve already been forced to repay over $900 dollars that I didn’t owe, despite proof from my employer. This is absolutely unacceptable and ridiculous!

Ive been part of the fraud at ohio unemployment. I waited days on hold to get thru. Many days the holds where 3 to 6 hrs long. Finally getting thru to get no answers and find out that my banking info was taken by frauders. I havent been paid since filling on the 3rd of this month. Frauders have been filling 2 weeks for me. Im not recieving any pay or info when it will arrive. Ive asked to speak with a supervisor just to be denied. I cannot survive without weeks of pay. This is unexpected and not ok! People cannot survive with zero pay for a month at a time! The 1st incident was on 7/8 when i was denied access to my portal. Then again on 7/15. Both pays have been held. I believe im due uowards of $900. The frauders have filed 2 weeks with bogus info for me online to file and take my deposits!

On 7/3/2023 my Unmployment account was hacked, and the hacker removed my email address and bank info and replaced it with theirs. I filed a fraud form on 7/3 and called everyday till I got through and was actually able to talk to someone. It is now 7/23 and nothing has been done and I have not received any payments. Also, on 7/17 I sent unemployment an email with pictures of my ss card and drivers license so they my identity could be verified. How do they expect people to go this long and still pay the bills, especially when I have a 4yr old son.

I was locked out of my account for weeks due to an issue with my Ohio ID said my account was already in use have tried calling dozens of times a day for weeks now to get this corrected and it won't even let me wait on hold just says exceptionally high call volume please call back later..even when I call right after 7am when they open..so here I am the only income for my household with no way to contact them I have no money coming in and bills backing up..this is unacceptable, I have called hundreds of times in the last 3 weeks..you can't tell me the lines are always that busy..they never were before, I get laid off every summer due to working at a campus and in the last 13 years I've never had this many issues with unemployment not even during the pandemic when everything was backed up..this needs to be fixed ASAP..there's a lot of Ohioans experiencing the same issues and we all have bills to pay and families to care for.. whatever the issue is with the phone lines it needs to be addressed so people can get thru to speak to a representative..they tell you you can go online to check your account but when you can't log in your just stuck in limbo with no help or way to contact anyone..it's ridiculous

I cannot log in to my Ohio Unemployment account due to an issue with the PIN they gave me, and I am 5 weeks behind in filing for benefits. I must file for the weeks from 6-19-23 to Present Date (7-18-23). Due to the high call volume, I've been calling for weeks and cannot get through to a live person. I have no money left in my bank account to pay my bills.

Desired Outcome:

Someone from the Unemployment Office calls me with a new PIN and makes sure it works. I want this person to assist with filing my claims for the past five weeks, ensure everything is filed correctly, and then expedite the money into my account so that I am not delinquent on my bills and get fined more or, worse, have my utilities shut off.

It has been about 6 weeks since the first claim and I have not been able to get through on the phone. I have called over 80 times and at least 10 of those times I have waited on hold for 2 plus hours. I have sent multiple emails etc. My work has sent emails and still nothing. My pay is saying pay held for some and one says break in claim, but I have not missed a week. Also, the first week doesn't even show up. I have a waiting week served for this year already. I don't know what to do at this point. We don't get assistance for anything else, and I have a family to support.

I have not received a check in four weeks. How do you expect people to live. I can't get through on the phone system and online it just says pay held. We need to make this political with Mike Dewine. This is ridiculous. It started in June and it's now 7/12/23. Ive been on hold for up to four hours and my phone runs on minutes. And after those four hours I still didn't get ahold of anyone. I just had to hang up for fear of running out of minutes. Now my bills and my loan on my car are blowing my phone up. Maybe I just need to seek an attorney. Ridiculous! Someone needs fired.

5/12/23 I have not be able to log into my account I have reported this at 5 time was told they would look into it, it has been over 6 month someone emailed saying it was resolved, again I call to let them know that nothing has changed for the 2nd day a recording come on as early as 8:20 saying they are experincing a high call volume, so I keep calling once I get through iam on hold over and hour then it disconnects how can I file my weeks? Carena lee

I have been trying to provide my two work activities for the week all day today, Friday, 7/7/2023 (since 10am). When I try to call I keep getting a message saying they are experiencing higher than call volume and to call back. I have called back 18 times because it's Friday, and I need to submit my work activities for the week to get paid for the week. I can't log online because when I initiated my claim about 4 weeks ago, they had a different email address under my social security number, so I've had to prove I'm who I am. I still can't log onto the system, and I haven't received any update as to when I can log in online. They wanted me to email, mail, or fax all my identity information and trust that I won't be a victim of identity theft. After two calls I finally was given information as to attach all my identity paperwork via the unemployment website FAQ link, which I've had to send my identity paperwork twice. I don't have faith that any headway is being made so I can log on the system, and now I've been wasting my whole day (which I should have been applying for jobs but couldn't because of this) and still haven't gotten through to Ohio Unemployment via call since I can't even get on hold. I'll sit on hold for hours if I made some headway but can't even do that. I finally mistakenly got a human being because the system thought I was an employer, but the person I talked to said that she couldn't help and to just wait on hold since there are only 33 in the queue. I would sit on hold if that was an option. Please help.